Stitch FixReviews 219

Talk about a bunch of thieves amungs us. I was trying there service for the 1st time. They claim to have left a box that never made it to my door. Charged a CC that was not on file with them. I wouldn't care if I had received the items. However I never received that particular box. I have made so many attempts to get my funds refunded or at least the items, with no luck.
At this point I feel I can t only share with y'all that they are a bunch of rip offs. Don't do it, they will charge you with no delivery and claim they shipped. Also there customer service attention is non existent. Worst experience ever. Run for the hills instead of giving them access to your hard earned money.

Like many other people I filled out their style questions and they sent me the box. The stuff wasn't that bad but didn't really fit and was to expensive so I sent it back. I have proof of return and they harassed me as it was lost in transit. They then took the full amount out of my account and when I complained they closed my account! Absolutely awful customer service, I'm now having to go through my bank in order to get close to £300 back from them. Nothing but thieves and it's a clear scam, as they have done it with so many other people! DO NOT ORDER

When I got my stitch fix I had to send half of the clothes back and only ended up keeping 1 item. The jeans that I got, when I criss crossed, made a ripping sound, my dressed that I was sent were too short and the shirt that I did keep, is hand wash so it takes extra effort and within a week the stitches started coming out.

Somehow this company had TWO different email address for me, and they were sending me double shipments! This was so frustrating because you have to ship the clothes back within 3 days, if you dont, you get charged for the whole box of clothes, like $200. Who has time for that? You cant contact them via phone, they have NO CUSTOMER SERVICE! YOU HAVE TO EMAIL THEM. THIS IS SO FRUSTATING! THEY MUST BE BASED IN CHINA, THEY WAY THEY ACT! What company does not allow you to call them so that you can explain, and resolve your issues, uggh! I had to go Through all the trouble of getting a whole new bank account because they are like GHOSTS!
BTW, I have since moved from Cali already been 8 months, and still dealing with this company! Now, my bank is fighting them for me, I think they deserve a class action!
I really liked the clothes they sent to me, but unless you are an email person, dont do it, it is just to difficult and expensive. I didnt know who to contact to get results, uggh!

I talked with a rep. And they wouldn't cancel my order before being shipped out. Their excuse was our tool doesn't allow us to stop an order. So now I will have to send order back when I get it. They make very hard for you to cancel orders and service. My suggestion don't use service. Look for one you can cancel shipments.

My wife convinced me to give this "service" a try...and at first it seemed like a good idea. I followed their prompts to create my profile and I gave them specific instructions regarding types of items as well as pricing guidelines...i.e. NO heavy sweaters or coats ( I live in South Florida), NO $50 Tee shirts, etc.
The very first "Fix" that they sent me for approval contained an $80 tee shirt. I'm not joking...clue one. I refused that and when I received the actual clothing, the package contained a winter weight sweater of the type that I specifically said no to. Back went 3 out of the 5 items. I decided that this was not going to be for me but I did order some mens' dress shorts just to be fair. Two washings in cold water and they turned into you know what. The last straw was the jeans that I kept from the first and only fix that I kept. They were the most expensive jeans that I have ever purchased...wore them exactly 3 times and just found a hole in them where one of the back pockets attach. Every pair of my $30 Lee jeans and more substantial material and much better quality. Stitch Fix is a good idea. Pretty bad execution. They seem to be the Warby Parker of "fashion"...

I did the style profile, let them know in general what I was looking for and what I liked to wear, and they sent me a box of poor quality, ill fitting crap some of which blatantly ignored what I asked for.

I filled out the form saying I didn't want any of it and that I would return it. They charged me anyways (and charged more than it said on the receipt) and are totally unresponsive now that I'm trying to figure out how they can charge me for stuff I returned.

Absolutely 100% avoid this company.

I have been with Stitch fix for many years and never had a problem until now. I canceled my Feb box because of moving. They first refunded me my $20 Styling fee which I usually do the $49 a year but because of moving I wasn't sure how many boxes I would schedule. But later that day recharged me I sent them proof a screen shot of my bank statement and they said yes we see where you've been charged but they don't have records on their end wait you see you recharged me but you have no record so refused to refund my little $20 and I have spent thousands of dollars wow be careful they will keep your money they have terrible customer service now. Crooks! They are obviously hurting if they can't afford to refund someone $20.

I order quite a few clothes online and Stitch Fix is by far the worst. Customer service does not exist. Seems it's on purpose so they do not have to deal with customers. You will get continually charged and unfortunately will have to close all your payment methods on your end otherwise it doesn't stop. There's no way to detach what your payment method is. As you can see- the company doesn't address any reviews on any sites so they obviously have no process on customer service.

When I first started using Stitch Fix, I loved most of my items and loved the quality. It was also much easier to get the same stylist which is truly the key to this type of styling to work consistently anyway. A stylist over a few fixes gets to "know you and your style/fit/ etc." After time, I could never get the same stylist more than one time and the clothes started to look like someone just threw items in a box and sent them. And nothing matches, even if you ask for a complete outfit you usually don't get it. Quality of the clothing has declined as well. I'd love to see Stitch Fix return to it's original quality and keeping good stylists.

Tried them once and the only thing I would have kept was the shoes and even they were cheap looking.(Payless quality) Most of the items were over priced and were shown online for half the price. Finding a stylist would be cheaper.

Was charged
November 25th sent back within timeframe and have not received the refund. Have made many phone calls and emails.
They say they will look into it.
They have the clothes and the money!
Don't bother with them!

Good luck trying to contact a person! No such thing! I returned two items in one bag, got refunded for one, and not the other. It's been weeks and still no refund! I will never shop S.F. Again!

I had success with Stitch Fix several years ago for several Fixes in a row when I was purchasing work clothing. When I began working from home, and I updated my profile and put in comments that I no longer needed Business dress clothing, they kept sending it. When I needed maternity clothing, I tried 2 Fixes and the first nothing fit or worked for my style. The second they sent me multiple duplicates- the exact same item that had been too large and they just offered it in a different color. I mentioned it and the stylist said they'd offered it because sometimes people like to try things in different colors… except it was the exact same too large size. I waited until after having the baby to try again. I specifically noted I did not want sweaters because I have too many already but needed pants, dresses etc. I was offered mostly sweaters. Most the items were too big (I'm between sizes) and I had to send it all back, and was out the $20 fee. I gave detailed feedback about the fact I didn't need sweaters, I don't need Business clothes (they'd offered a $100 work blazer for me to work from home in), and the sizing issue and more. When I returned it, I was offered a replacement. I thought that meant no styling fee- there was no indication I'd be charged. They ship it and charge me a styling fee. The clothes were even worse- sweaters, dress pants, a business casual dress. It was so bad it was comical except now I wasted $40 with no clothing. I was so fed up I sent a message asking them to just close my account. No offer of a refund or assistance or anything- just confirmed and closed my account. I blasted them on social media and they finally messaged me to help. Too little too late. My reading of Glassdoor indicates they use computer programs to choose clothing now and the program obviously doesn't work- completely ignored my feedback and requests and sizing was wrong. The reviews from employees say inventory is bad which I believe too given how many times I was offered or sent repeated items I already declined. I've added pictures of items I was offered when I asked for casual items in the middle of winter and said I didn't need sweaters- blazers, sweaters, weird dress, blouse, mini skirt….Save your money especially if you're over a size 14 or maternity, inventory is too small and not diverse enough to meet specific requests.

Oh wow! I used to use this service over the years, and they were pretty good. However, they now no longer even look at your preferences. I am 61 years old and asked for sweater dresses in the dead of winter. They sent me sundresses only (strapless, spaghetti straps) in January that were tiny (I am a 10-12) and designed for a girl in high school. This type of issues had happened repeatedly. I sent messages to their customer service about the issues and they pretty much ignored me and told me the fix would be Ok. And now you can't send back the fix without going to the post office and waiting in line as you can't send back via UPS. So don't waste your precious time, energy and money on this!

I just received my Stitch Fix box today. I was so surprised. I expected to get at least a few things, I wouldn't like but I loved everything in the box! They totally got my style. One blouse, I looked at and thought "oh that's not really something I'd wear" but I tried it on and it looks amazing on me. Another sweater I love but it's not a cor I'd normally choose. Tried it on and was pleased to see that I look good in that color. I did include a note to the stylist previously detailing my hair color, eye color and skin tone to help them choose colors that would look good on me. The clothing quality is very good and the brands of the items I received are all higher end brand names. Yes, I paid a little more than I would if I was buying from a local department store and shopping sale racks but I feel I got better quality items and wasn't left choosing from a rack of clothing no one else wanted. Plus I love the convenience of having the items delivered to my door. I'm on auto shipments and I often forget about it so receiving my shipment is always a pleasant surprise, both when I find the box on my porch and when I open it! I will continue to use Stitch Fix as a little reward to myself.

I liked having a stylist occasionally picking out items. But they really gouge you if you want to return, or return clothes. Additionally be VERY careful to examine clothes,if you don't wear them immediately! I bought a sweater, put it on my shelf, 11 months later I went to wear it. AND just noticed today when wearing it for FIRST time, there is a 1-2 inch rip in an underarm seam! Stitch Fix refuses to exchange, replace, or credit AT ALL!

I should probably write several reviews but...their customer service has consistently been excellent and my stylist listens to what I request and does her best to comply. I HATE to shop and have a hard time finding good fits/styles - when I signed up I gave measurements and indicated styles etc... they nailed it on the first try. I think I kept EVERYTHING in that box and since then I usually keep 2-3 items from each new fix. I've also found several styles that look good on me that I would never have thought I could wear until Stitchfix sent them to me. My family is thrilled that I am looking much more put together and polished - and I like knowing I look good.:-) Thank you stitchfix folks!

I have received multiple orders and have been satisfied with everything I got. I have an opportunity to select before they send it or be surprised. I have done both, with excellent results. Even when I have had to return something or needed more time to pay, it was simple and easy.

I was super excited to receive my first Stitch fix package, I received an email saying my package was delivered I never got it! After the 3 day period I was reminded to checkout or I'll be charged. I kindly reached out to them and they told me it's my responsibility to pay for everything and on top of it they deactivated my account and all future accounts that I try to make. Instead of considering that maybe their carrier made a mistake. I AM FURIOUS I HAVE TO PAY $550 FOR ITEMS I DID NOT GET AND ON TOP OF THEM STEALING MY MONEY THEY BAN ME?!?!?! FOR WHAT FOR SIMPLY LETTING THEM KNOW I DIDNT GET MY PACKAGE.