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The company has garnered mixed feedback, with some customers appreciating the quality and fit of the clothing, particularly for specific styles that resonate with their personal tastes. However, a significant number of reviews highlight serious concerns regarding customer service, particularly the difficulty in canceling subscriptions, unresponsive support, and billing issues. Many customers express frustration over receiving items that do not align with their requests, leading to dissatisfaction with the overall shopping experience. This disconnect between customer expectations and service delivery suggests a need for improved communication and operational efficiency to enhance customer satisfaction.
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Been getting StitchFix for a year now. Have kept at least one item in each box. If you want cheap this isn't it, it's decent quality, stylish clothes at reasonable prices. I really enjoy getting a box of clothes delivered to my home - it's like Christmas. I have clothes now that I never would have tried on and feel that I am better dressed than I used to be.
Charged $20 for "stylists" to put cheap clothing in a box that does not match size or style. Clothes were cheap and completely missed the mark on my style. I know the idea is to branch out in style... but going from wearing tailored and quality clothing to cheap and bad fitting clothing is not an trial by error experience that I feel paying $20/month for. Most places ship for free and take returns for at least 2 weeks. Why would anyone pay 20/month when the internet make shopping for yourself and style so easy.
I was startled when I came across this service. As with everything else I plan to spend money on, I read the reviews. Well, some liked it, most not. I'm really tiny, 4'11", 95 lbs. & not skinny. I used to be a clothes horse, shopped in all the petite specialty shops & came home loving my purchases. Well, those stores are gone now & thanks to VANITY SIZING I travelled from one end of a huge mall to the other in search of clothing to wear to an out of town school reunion. I returned w/one blouse from Penny's. End of an era. I almost didn't go-I was panicking. Finally found one dressy & one casual dressy dress in Annie Sez. Try to find size 5 shoes. I have to buy kids sneakers! Payless has a good selection of size 5 shoes not expensive. I don't buy online-period. I cannot imagine having people pick out a box of stuff at high prices to send me. I can get size OP & OOP pants in the Gap or Lofts locally & I'm no OP. My size was alway 3 jr petite. Was able to buy for years until VANITY SIZES. There really are people out there that don"t need fake size labels in their clothing-they need real sizes that fit.
I'm retired, don't need a lot but all my life I was able to find beautiful clothing, reasonable prices even in a boutique and now it's a nightmare. Doubt if a service like this could ever find anything for me.
I was disappointed to learn that upon returning my box of clothes (all of which were the wrong size), I never got the $20 back.
I was saddened to know that every time you get a box, you're charged $20. You never see that money again. The least they can do is to refund you some, if not all. It doesn't cost $20 to ship back. I would have rather shipped it back on my own dime but to get the $20 initial cost back.
Other services out there are better!
Yes, I stink at shopping. I admit it. My sister can dig thru racks and put together outfits. Me, if it's not on a manequin forget it.
I enjoyed Stitch Fix because they put together outfits. What made me stop was not enough selection for Petites. In fact when I first started it was a problem particularly for pants they would send as the fit would be off. Yes, it's a bit pricey but to get an outfit sent to you that you wouldn't think to buy but actually looks good, it's a nice treat.
I asked for summer clothes in bright colors for my birthday in July. Not only did it end up being a month late (partially my fault) it was all dark colors and fall clothes. No colors at all!
I had a co-worker who was thrilled with the service so I tried it. Actually, several co-workers tried it. I read reviews about how happy people were with the clothes selected for them. I pinned and pinned and pinned but after 5 boxes gave up.
The stylists really didn't listen to what I asked for nor did they ever look at my style board. Clothes came that were not in season, which was what I was looking for or just not flattering to my body. At work, four of us received the exact same shirt in the exact same color pattern. I guess that had a large quantity of that one shirt they had to sell.
Even though the prices were high, I really wanted to like the service, but in the end it was cheaper for me to go to the store myself. More clothes, name brands and CHEAPER!
I tried this service for a better part of a year. I usually bought just one of the 5 items from the shipment. I loved the convenience. Everything is so expensive. And for a while, I justified it if I knew I would wear the item enough. Something happened the first of this year, where it went from pricey to flat out ridiculous costs. I mean, $78 for a cardigan or skirt? Insane. They carry shoes now I saw. I can't imagine how much it is now with that addition. I was really excited about this and it's just so disappointing they don't make even the lowest tier affordable to the every day girl.
I was vastly disappointed in how Stitch Fix advertised it's referral program. It claims to offer a $25 credit for referring a friend. The deception, however, is that it REALLY is only a $5 credit. They say that if you purchase an item from your Fix, then the $20 styling fee will apply, is credited towards that item. For example, a $60 item will be $40 after the styling fee credit is applied. That is awesome! Then I look for my $25 referral credit to be applied to the remaining $40 balance, but NOPE. It is not. They say $20 of the $25 referral credit is actually applied to the styling fee. (WHAT?), thus only actually resulting in a $5 discount for referring a friend. ($35 total for item) To me, that is a quite deceptive and shady.
The 2nd reason I give Stitch Fix only 1 star is the prices. Oh my goodness. When I filled out my profile I opted for the least expensive option. My box included, at my request, only tops. In my box were 2 tank tops ($54 and $48), a 3/4 length t-shirt ($54), a cardigan knit ($58), and a long sleeved blouse ($68).
I am very disappointed in their prices and their deceptive advertising.
Will not get another Fix and will not recommend to anyone.
Go to Nordstrom Rack and try things on - - much better bang for your buck.
I used stich fix for the first time last month and loved it! They cator to your personal style and make it so easy to send back any items you are not a fan of. The stylist personalizes your order based on your a detailed survey about your style and requests of what you would like them to send you ( clothing, jewelry, outfits for a special occasion ect). By sending a return envelope that's pre paid, they make it very easy to send back any items that don't fit your style after trying them on. The stylist are friendly and are really interested in what it is your looking for. I also like how if ou purchase all 5 items they send, your get 25% off your order! I will definitely be using stich fix again!
This is very cool. You have to do your part and complete your style profile as honestly as you can. It helps even more to link style boards from your Pinterest account. The more they can get to know what you like, the better you will like the items they ship you. I still think it's a bit overpriced, but if they do it right and you like all 5 pieces, you get a 20% discount which makes it a lot more affordable.
I absolutely love this service. I fill out a detailed questionnaire about my measurements and style preferences, and someone sends me clothes to try out with the things already in my closet. If I like it, I keep it. If I hate it, I send it back with postage already paid. Even if I don't keep anything, I still feel like I'm saving myself money by not having to go to the store to shop, but so far that hasn't been an issue for me. My stylist has REALLY done an amazing job zeroing in on my style and my budget.
I absolutely do want to caution that with clothing boxes it can take 2-3 before the stylist gets the hang of what you love. So I absolutely recommend requesting that they include a piece of jewelry that you'll love and want to keep so that you don't feel like you've wasted your styling fee. Make sure to leave lots of feedback and be as detailed as possible. Link up your Pinterest board to give your stylist ideas. This will absolutely work for you!
Honestly, it was exciting to get in the mail and it is very convenient to be able to try things on at home. I also felt like it gave me the opportunity to try things I wouldn't normally wear or pick out for myself at the store to try on.
That being said, they don't really pay attention to your style profile at all and tend to send the same kinds of clothes each time. I've ordered 5 and the stylist never improved, I ended up sending most things back because it didn't fit or was completely opposite from what I had requested. I even had a board attached and was extremely specific in what I was looking for. Not sure what that was all about.
They also tend to send a pair of black skinny jeans or leggings (despite my request for no skinny anything) with every fix. The shirts they send are also on the cheaper side as far as quality goes (with a designer price), mostly see-through and even if you put that you like figure fitting they will more than likely be loose and on the shorter side.
So I guess if you like loose fitting, polyester, see-through shirts and black skinny pants you'll love stitch fix. It's like having someone go shopping for you at Tjmaxx but then upping the price of everything they bought by at least $30 and not getting you anything that you asked for.
It seems like they just have random pieces laying around that they're trying to get rid of and then send you a card to try to make it sound like it fits with your request. "Oh you're going to the beach? Here's some black leggings that would look so cute in the sand".
I gave it a try. Not for me I guess.
Like getting things from stitch fix. It is unique service that you put in a style profile and are charged a $20.00 styling it fee which is taken off if you keep any of the items sent to you. The items cost anywhere from $40.00 and up.
They send you five items and show you ways to different ways to wear them. You get 25% off if you keep all 5 items. My first shipment was pretty good and I kept 2 or 3 items. I got things I would never pick out for myself that I liked. My second shipment was not so good. Actaully pretty awful. You get a different "stylist" every time. The first stylist was more attuned to my body type etc. then second one. So I'm trying a few more times by adding more info with a pintrest style board. See if tht will help
I hate shopping! So this is a great solution for me. When you get the package it can be fun. It also can be disappointing whe you hate everything in your shipment.
I was very excited when I heard about this website, what is not to like, you answer questions about your taste, tell them a price range and a personal shopper sends you 5 outfits. I scheduled my first fix and when it arrived opened it with excitement. I was disappointed to find a horrid bag, and 3 blouses that I would never wear. I kept a pair of red jeans that I liked but prices above what I normally would have paid. They say your second fix will be better so I scheduled again, making it clear that I did not want any blouses without collars. Well guess what they sent me 3 blouses without collars, a cheep looking dress and an expensive necklace. What bothered me is nothing in my box either time was under $60. I made it very clear that I wanted lower prices. The quality of the blouses were Target level and should have cost less than $20. I will not schedule another fix even though I love the concept and wish so much that it would have worked.
I love the idea of having a personal shopper; and coming home to a box with new clothes all wrapped in tissue paper is thrilling! The clothing I received was of excellent quality. The price was a tad higher than I'm accustomed to; but worth it when you factor in the convenience. My order included style suggestion cards that helped me envision new ways of pairing the items with basics. Of note is that it takes your shopper some time to orient to your tastes and your fit. Be patient, because it only gets better!
Great way to get help with shopping for yourself. You take a survey that best describes your likes and dislikes in clothing. Give them your size, and they send you several outfits to try on. If you keep them you pay, if you don't like what they send; you can ship all or part of the clothing back for free. They send occasional emails to let you know what is trending and they strive to keep you up to date and in style.
I love the idea of a personal stylist, and getting the box is great fun! However, my first few boxes were disappointing with fit and style. It took awhile before I had more hits than misses. I stopped ordering the boxes, though, as the quality of the clothing went down. Prices stayed the same, but the clothing quality went down. Clothes used to be comparable to what you'd get in a boutique, but my last boxes had clothing like I'd expect to get at Target or H&M. Just couldn't justify the price anymore.
Answer: Credits are applied during checkout, not while you browse or put stuff in your cart.
Answer: No. The COMPUTER will then select pieces to replace those in the fix. The stylist is then locked into these choices. They might have a couple items the computer picks to choose from like we do when we preview, but they do not go and pick items. So if you request color and specific fabrics (no polyester) but the computer comes back with neutrals and a polyester jacket, that's what they will choose from.
Answer: They want you to pay them, even when you decide not to use them. The feel since they are in the UK, American laws don't apply to them. So they will charge you for there mistakes.
Answer: They make you buy the clothes and they will keep your card in file until you pay them.
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