Stitch FixReviews 219

It was the worst idea ever. I was looking for style ideas for my daughter. No just they are trying to sell to you what costs more in a Goodwill stores, but there is no delete account option in their system at all. While customization is pretty thorough like in a medical office. If their business is based on confidential information, there is got to be a system that takes care of handling this information. Like par example: removing it from the servers's database.

I'm 42 and a professional working in a client-facing role. My wife started using StitchFix a few months before I did. She also tried TrunkClub and some other similar services. She was really pleased with what she got, and the overall experience, and so I decided to try it out.
I signed up on the website, gave my sizes, preferences, went through the process. Had a brief written conversation with a stylist. My first fix was really well done. They even sent a pair of shoes that i never would have chosen at the store myself, but have ended up being one of my favorites.
I have received a fix every 2 months for about 8 months now, and have been pleased with the majority of what they have sent. Most of it is pretty solid. I have seen a couple of shirts that seem to have a wrinkly material? I mentioned this to the stylist and haven't gotten anything like that since.
Both my wife and I are well-dressed (not fashionistas or anything!) and have both received compliments multiple times on clothing we've gotten from StitchFix.
I'm honestly shocked at all the bad reviews given the positive experience I've had. I imagine one of two things has happened to these folks with bad reviews:
1. They are asking for a price point on items that StitchFix isn't good at meeting. This is not a bargain hunter solution. I don't feel they are overpriced, but StitchFix is certainly not going to be your discount shopping solution for clothing!
2. They aren't good at explaining what they want. This might sound rude or impossible... but I've run into my fair share of people that are ineffective communicators.

Just guesses. My experience has been 90% positive and I no longer shop for anything other than my graphic surf tees that i've been wearing since high school.:-)

Good luck!

I do most of my shopping online so I thought I would give it a try.
First of all, I had a family tragedy just 2 days after I signed up and created my profile. I then went to my Stitch Fix app to cancel my first shipment and my entire subscription because of financial reasons. I found no way to cancel the subscription but did cancel my shipment. Next thing I know I get the notice my first fix had shipped.
So I get my box and opened it up. I found that they did a satisfactory job of styling me based on my profile preferences. However I was appalled when I looked at the prices on the invoice. For this reason I wouldn't have purchased anything anyway. Some of the items were clearly second hand at brand new designer prices. I would never pay these prices in any circumstance.
Since I could not afford the $20 styling fee at the moment due to unforeseen circumstances I needed to cancel and get that refunded. I found no way to do this online or on their app. I did easily find their customer service phone number in a Google search. Amazingly I got right through to a very friendly person on the phone. I explained my situation briefly and she said it was no problem to close my account and refund my styling fee. Now this just happened today mind you, so if I later find I was still charged I will post a follow up review.
My rating of 2 is for the service itself, being way overpriced for used or cheap quality clothing. As for the customer service I received I was very happy with the end result.
It's a fun idea but they really milk the money out of you if you for the subscription and their prices.

I have tried several companies like this. All are super cheap and I never keep the clothing. Stitch fix is better quality and I tend to keep more. The prices ARE a little higher (you could find them on sales racks at Nordstrom if you liked to shop--but you don't--so you don't care! Lol) My only complaint would be that they allow more then 3 days to send back what you don't want to keep. What if you are on vacation or out of town a few days? Can mess you us financially if they charge you for the whole 'fix.'

First, let me preface this review by saying that I'm a 5', overweight, 52yo who has felt "frumpy" for the past 20 years. I rarely ever spend a lot of money on clothing, shopping at Target, or Kohls when there's a sale AND I have a coupon. I've always had a difficult time finding clothing that looked good on my short frame, even when I wasn't overweight. So I hate trying clothes on at the store. I'm not into the typical "girly" clothes and comfort means everything to me. I'm not into fashion or designer brands either.

SO... perhaps that's why I've enjoyed the boxes that I've received. I think I've received about 8 of them so far, in the last 12 months. I have made a couple general requests, (such as "jewel-tone colors" or "long shorts") and the stylist has made attempts at fulfilling them. Many of the items are things I would never pick out myself, and I sometimes cringe when I open the box. But after I try them on, I usually end up liking them. Everything fits perfectly. I've only had to exchange for a bigger size once, and the exchange was free. The materials are all soft and VERY comfy. I have not experienced the poor quality that other reviewers have mentioned. I feel the quality is comparable to Target and Kohls.

However, there are times when my box contains an item I don't really want, but I end up buying the whole box to get the 25% discount. It's cheaper to keep all 5 items than to return 1 and keep 4! The prices are quite high unless you keep the whole box. My boxes run about $200 AFTER the discount. My last box had a simple tshirt dress, a pair of shorts, 2 tops and a sheer wrap. So I still paid more than I would've if I bought at a store.

But, for me, the cost saves me the time and aggravation of shopping and trying on item after item in the stores. It gets me to wear something besides jeans, tshirts and sneakers. It gets me wearing things I never would pick out for myself.

I like many people who have reviewed Stitch Fix wanted it to work. I love the concept. I have given them several shots, redid my profile with specific feedback, and made specific requests. Still, the last box was a strike out. Who knew a pair of white linen pants was such a challenge. I received denim boyfriend shorts instead! I aired my concerns with Customer Service Rep. Jimmie who of course, refused to refund my style fee despite the fact that my request was totally blown off. Then, I was criticized for using the term "ugly" to describe my discontent with items. Sorry Jimmie but a shapeless royal blue cold shoulder tee shirt, and a heavy gauge cotton tank in a pink and brown-gray design are plain unattractive! Better word?

Don't waste your hope and styling fee on this company. They could care if you are satisfied. They are going to dress you in frumpy, over-priced clothes anyway.

Since I love to shop online, I decided to open an account with stitch fix. I have been shopping online for many many years but this is the worst of the worst so far. Anyone out there do your own research deeper 'don't be fool. 5 PCS. $400 and neither one of each get my attention to love it. Buy in Walmart they have better clothing, the material and the style are way better not to mentioned way cheaper with the same material from stitch fix. I even got a really bad night dreams that night. I was so stress for a week because I couldn't believed that I got scam just like that!

I have never left a bad review in my life, but buyer be warned, I have left messages to cancel my account, thought it had happened, NOPE, just got a charge on my account after several months! Can't seem to get a hold of anyone to help me there no phone number is your first clue!

Super cheap clothing, nothing goes together... I can buy random piece I like, I thought the clothing would be a bit pricier for the service of a stylist... NOPE. Stay away!

I've been receiving StitchFix for a while now. Today, I received the worst fix ever. Every piece was cheap and poorly made and the prices were way too high for the quality. I barely had the items out of the box before I put them in the return envelope. I'd say 75% of the time I've been let down by the contents of the box. In my opinion, the stylist can't possibly put much thought into it when you get items that are just random pieces. You would think if they just looked at your Pinterest post, they would get it right every time, but that is so far from the truth. And you tell them that you already have something similar, like a certain color jeans, and they keep sending you the same thing over and over. I am so disappointed that I'm giving them one more fix to get it right. Oh, I'm 53 and they should see that in my profile, but what I received today was picked for a 20 year old. I would not recommend StitchFix to anyone. I've stayed with them for a while just hoping that they might eventually get it right. I'm done with that though. They've failed to meet my expectations! I'm tired of looking forward to my fix and being disappointed.

This is such a great idea, a professional stylist to help you choose personalized clothing that will look and fit great and save the consumer time in shopping. Obviously, this can not work 100% of the time since the stylist are choosing items for you without ever having met you. It should be expected that items will be returned when they don't work out. If you could send items back for free that would be ok. However, Stitch Fix penalizes the customer when their stylists make an error. They inflate their prices by at least 25% and you only get the true price if you agree to keep all 5 pieces. If items don't work out and you return some, you pay 25% higher prices on what you keep (exceeding the $20 styling fee that is supposedly credited.). This leaves customers feeling cheated. This is sad because some items have been good but I can not overlook that I am being taken advantage of. It's too bad, if they had fair practices I would continue using this service. I've tried them 3 times and will not use them again. Two times there was one item that I didn't really like or feel matched the price they charged but I kept them because of the 25% discount. The last time, 3 of 5 pieces were so obviously a bad style for my body type and skin tone. One of which was a horribly ugly tunic that looked like a nursing smock and would look terrible on anyone. I kept 2 pieces and paid the prices that were inflated by $38.50-- If I'd sent it all back I would have paid $20. I emailed with them about this and they sent very canned response and basically shrugged off my concern. I don't think they'll stay in business long by consistently cheating the customer.

I loved the styles stitch fix sent and ended up loving some things that I have never tried on in a store. I did feel they listen to my likes and dislikes. However I discovered after a few washing the quality was so cheap. A $88. Pair of pants that the seams puckered up after the first washing. No I didnt use the dryer. Never wore them as I wash all items before wearing. $58. Shirt pilled up after 3 washings. $64. Sweater pilled up after 2 washings. I have 5 other items that have only been washed once so I dont know about them yet. I canceled after 3 shipments.

I received a very generous gift card for stitch fix and was looking forward to using it. First hiccup was when I couldnt reach a live person to speak with regarding questions I had that werent answered on their site. When I emailed them, I received a canned response that someone would get back with me and so far-nothing. There is a reason companies like this dont have a phone number., they obviously dont care what customers think nor do they want to speak with them about their concerns. Secondly I received a GIFT and was told I still needed to enter MY credit card information before an account could be set up! Unacceptable. I did not reach out to this company and do not want to authorize them to use MY credit card; only the gift card. So now what do I do with the gift card? I dont want to let the sender know as it would appear ungrateful however stitchfix seems like a very unscrupulous company and its policies are definitely not consumer friendly. I can only hope that with enough negative reviews they will eventually put their out of business sign up