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Stately Reviews Summary
Stately has a rating of 3.4 stars from 673 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Stately most frequently mention customer service, next box and high quality. Stately ranks 21st among Men's Clothing sites.
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Nothing ever fits and when you call to reach someone, no one answers.
I only awarded four stars because I needed to use customer service in the first place; I was sent several items that were extremely similar to ones I had been sent in previous boxes. However, the representative I spoke to was clearly intent on making sure that I was satisfied, which is very gratifying!
Thanks so much for your honest review! We are happy to help add notes to your style profile for you and you can add them yourself or ask member services for help. We are happy to help in any way we can!
I've really enjoyed the boxes I've received so far but the user experience on your website isn't ideal.
For example, is there a place to look to see what was in previous boxes? Also, the lack of visibility in returns is a bummer. I have no idea if the duplicate pair of jeans you sent made it back you. I sure hope so.
Overall great service just wish the technology piece was stronger.
Thanks for the kind words and we are so happy to send you items you enjoyed. We will be sure to share the feedback with our technology team to improve our website experience. Thanks so much for being a member!
Pretty sure i updated my box wants and didn't want slip on dress shoes any more, Box weak because they sent me or highlighted these stupid slip ons in my box. If i get another box like this I am done
Thank you for bringing this to our attention, and we’re truly sorry to hear this box missed the mark. We’ll take a closer look at your updated preferences and ensure they’re fully reflected in your future selections. Your feedback is incredibly valuable, and we’d love the chance to turn things around for you. Please feel free to reach out so we can make it right—we’re here to help!
The clothes are great quality. They clearly take into account my profile and feedback and provide great options. I'm more confident in all work and social settings and have received several compliments.
I'm glad I joined! Their style matches extremely well with the profile information I provided. The style they provide suits me well! Every fit quite well! You can tell the stylists pay attention to details I never would have thought, from textures, to colors, to complimentary pieces!
The quality is great…better than you would find at anything other than high end stores/boutiques. It shipped and arrived quick. The value is certainly appropriate given the quality and overall service.
So happy to hear you loved the quality and the items you received. We can't wait to send you more!
I'm beginning to get compliments on my clothes and overall appearance since joining. The boxes have been mostly "on-point" with my taste and preferences. When there was a sizing issue, it was easy to exchange for a better fit.
We love hearing that you're getting compliments—what a fantastic confidence boost! It’s wonderful to know the boxes are aligning with your taste and that exchanges for better sizing have been easy for you. Thank you for sharing your experience, and we’ll continue striving to make every box a perfect match for you. If there’s ever anything specific you’d like to tweak or try, don’t hesitate to reach out!
I was hoping to get more business casual clothes that I could wear to a formal office and wear the same outfit to go out later. I've asked for old money & sleek looks, but I haven't gotten what I've envisioned so far. I really liked a few items like the button downs and the jacket, but haven't liked a single pair of pants that i've received. Items feel boxy and not fit for a slim, fit build.
Thank you for your honest review and for letting us know how we can better align with your style preferences. We’re glad to hear you liked the button-downs and jacket, but we understand the importance of ensuring every item fits your vision. We'll review your style profile and notes to refine your future boxes, especially focusing on pants that are more tailored to a slim, fit build and achieving the sleek, old-money aesthetic you're aiming for. Don’t hesitate to share additional details or reach out to us—we’re committed to getting it just right for you!
My stylist nails it every time. Everything always fits and looks great!
So happy to hear you love the items we have sent you. Can't wait to send you more!
I am extremely happy with Stately Men. The styles are up to date and the fits are perfect for my body type
My outfits were perfect. The fit was exceptional and the styles were exactly what I was looking for
My past experiences were great on pants & jackets & shoes, not great on belts and shirts. But this new box was great! Good looking shirts and a belt that fit!
Thank you for sharing your feedback! We're thrilled to hear you've had great experiences with our pants, jackets, and shoes, and we're so glad this latest box hit the mark with shirts and a belt that fit well. Your feedback helps us improve, and we’ll keep working to make sure every item in your box is a win. If there’s anything more we can do to tailor future selections to your preferences, let us know—we’re here to help!
I generally like most of the clothes I am getting, but not always and its seems to hard to return.
Thanks for your feedback! We're glad to hear you like most of the clothes, but we’re sorry to hear that returns have been challenging. We strive to make the process as easy as possible, so we’ll take your comments into account to improve that experience. If you ever need assistance with a return, feel free to reach out directly—we’re happy to help!
Clothing, shoes and accessory items miss the mark. Colors selected look horrible on me.
We’re sorry to hear the items didn’t work for you. Our goal is to help modernize your wardrobe with styles that suit your taste, so we’re disappointed to hear the selections didn’t hit the mark. We’d love to refine your profile and send options that better align with your style. Thanks for sharing your feedback, and we hope to improve your experience moving forward.
I have really liked many of the items sent -- particularly the shoes. However, nearly every polo I received and a few other items don't match my personality or style at all. Frankly, many of the items appear to have come straight off the 90% off discount rack - and they are ugly...no where near current style.
Thank you for your honest feedback! We're glad to hear you’ve liked many of the items, especially the shoes. We’re sorry to hear that some of the clothing, particularly the polos, didn’t match your style. We always aim to send pieces that fit each customer's personality, and it seems we missed the mark on a few items here.
We appreciate your input and will make sure to take a closer look at your preferences and style for future boxes, focusing on more current and personalized selections. If you'd like to chat with our member services team to refine your style profile and ensure the pieces are more in line with what you're looking for feel free to reach out!
I like the selection and quality of the items as well as how easy the process is.
Thank you for the great feedback! We're so glad to hear you're happy with the selection, quality, and ease of the process. We appreciate your friend’s recommendation and are thrilled to have you as a customer. If there's anything we can do to make your experience even better, feel free to let us know!
I have not been overly happy with the clothes and shoes I have received to date. The service was advertised as more of an up market option for these types of services, however the first box was not that. After another styling meeting I asked for more dress clothes and it continues to be more casual in my mind. The shoe selection is very poor.
Thank you for your feedback! We're sorry to hear the selection hasn't met your expectations. We understand you're looking for more upscale, dressier options, and we'll definitely keep that in mind moving forward. We also appreciate your input on the shoe selection and will work to improve that. We hope to better align with your style in future boxes!
Great selection and quality clothing at reasonable prices. Concierges were responsive and helpful.
Thanks for the kind words Tom! We strive to do what we can to make our members happy with the items they receive. So glad you are one of them and thanks for being a Stately member.
The shirt and jacket sizes sent to me have mostly been too small. The shoes have been a nice surprise. The watches are junk. Overall just a so so experience.
Thanks for your feedback Eric! If you are not a fan of the items we can exchange them for you. Feel free to reach out to our member services team so we can help make your experience even better. We can also update your sizing if needed to help with that. We appreciate your honesty and are glad you are a Stately member with us!
I find this convenient. Not a lot of communication though. I have returned 2 items and never heard back...
Thanks for your review Gil! We are glad to hear the style and fit gets better and better after every box. If you have any notes you want to share with your stylist to nail your packages feel free to add them to your style profile. Thanks for being a Stately member we truly appreciate you!
So after 26 years of military service I needed to update my wardrobe with some new work clothes. Stately has been a huge help with helping me figure out my own style outside of the uniform. I would highly recommend for anyone transitioning out of the military!
Thank you so much for your service and for sharing your experience! We're honored to have been a part of your transition and to help you discover your personal style. Your recommendation means the world to us, and we’re thrilled to hear Stately has made a positive impact. Wishing you all the best in this exciting new chapter!
From the business
Welcome to Stately, the premier destination for men who want to look dapper without breaking the bank or losing precious hours (or hair) attempting to shop for themselves online or at the mall. At Stately Men, we believe that true elegance lies in the art of effortless style. Our stylist-curated apparel service brings you premium brands that you know and trust, significant savings (over 50% off MSRP), timeless fashion, and will help you elevate your wardrobe so that you can look and feel your best no matter what you are doing.
Our mission? Simple. To transform ordinary gentlemen into extraordinary, Stately studs, all while keeping their wallets intact and their sanity preserved. We understand that time is precious, so we've crafted a solution that would make even the busiest of bees smile.
Picture this: your very own personal stylist who will put together complete outfits for you from head to toe. Outfits so on point that even Brad Pitt would envy you, all while saving you more time ...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We’re so sorry to hear about your experience and that the fit hasn’t been right for you. We’re also disappointed to learn about the difficulty reaching our team—this isn’t the level of service we aim to provide. We have our member services team available via phone chat and email 6 days a week. Your feedback is important, and we’d love the opportunity to make things better. If you’re willing, please email us at [email protected] we are happy to help!