StatelyReviews 673

I had high hopes for Stately Men, but unfortunately, my experience was far from satisfactory. While the clothes themselves were nice, the return process was a nightmare that ultimately led me to cancel my subscription.

The main issue is their incredibly complicated and user-unfriendly return policy. When I needed to return items, I couldn't find any clear instructions on their website. It's as if they intentionally make the return process difficult to find or use. Even when I did manage to initiate a return, I was left guessing how to actually send the items back. I resorted to using the original box the clothes came in, hoping it would suffice.

After dealing with this frustrating process a couple of times, I decided to cancel my account. However, they had already sent another shipment. When those clothes didn't fit, I was shocked to learn that I couldn't return them without paying an extra fee. This felt like a slap in the face after all the trouble I'd already been through.

In conclusion, Stately Men is a hard company to deal with. Their lack of transparency and customer-unfriendly policies make what should be a convenient service into a headache-inducing ordeal. Save yourself the trouble and avoid this company. You'll likely regret going down this path, as I did.

I've tried other clothing subscriptions before and I've found that usually I'll like an item or two from each delivery, but for the most part I can't say I've been impressed. There are always hidden fees, and I never really know how to style the pieces I get. Stately has singlehandedly taken care of this problem for me, I receive high quality attire that I love each time. The stylist actually takes my feedback and I can see it reflected in what I've been sent. Zero hidden fees, you get everything they promise for the price they give you. I'm always excited for my next Stately order!

I think that the outfits that are put together are okay. Sometimes the boxes are awesome and other times the boxes completely ignore the style choices that I have marked in my profile. I find myself having to return items in almost every box I receive. The return process is easy but it takes so long to replace items that I have already paid for. For example, I returned a couple of items on Oct 12th... I am writing this review on Oct 26th... The time between returning and replacing items is way too long.

I'm glad that I am able to return the items I do not want. My boxes are typically half horrible and half home run. I will continue for a while but until I purge my old clothes, it's getting pretty tight. The quality is questionable on some items as they don't seem to look the same after one trip to the laundry. For a shirt to cost $125 and not make it through a wash cycle is a concern, and of course, then it's too late.

I like the new options I have been sent and it has been a great way to update my wardrobe

I love to receive the box, usually, all the clothes look great! When I needed any assistance, all the members were super helpful and nice!

Whenever I've had an article that I was not happy with or needed an exchange their team members were very helpful and supportive throughout the process and until ireceived my replacement item!
I've been a customer for over a year and I've never been disappointed so far!

I had a shirt that completely misshaped after being washed in cold water, low heat dry… and then got two more items of the same brand despite my issue.

I got charged $40 for a shirt because I initially was going to return it (with another item) but then asked to only return the one item.

I have asked for a refund and was told no.

I will be exploring other companies because this is a very disappointing experience.

For these prices, nearly $200/mo, I expect better quality and service.

Once they have your money, don't expect to get it back.

I love the quality of their clothing! They have a great stylist and they really listen to what we want!