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Stately Reviews Summary
Stately has a rating of 3.4 stars from 673 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Stately most frequently mention customer service, next box and high quality. Stately ranks 21st among Men's Clothing sites.
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I have received essentially the same thing every order. I now have the same pair of pants in 6 different colors. At least the shirts are different. For a bit I was also getting shoes - again, I now have the same pair of shoes in 3 slightly different shades of brown. To get anything interesting you need the top tier but to do that means you will get a lot of repeats.
The clothes are good quality. The speed of delivery is great. The only thing I would change is they do not send me the correct sizes.
Thank you for your feedback! I’m glad to hear you’re happy with the quality of our clothes and the delivery speed. However, I apologize for the sizing issues you’ve encountered. Getting the right fit is essential.
If you could share more about the specific sizing concerns, we’d love to make adjustments to ensure your future boxes are a perfect fit. Thank you for being with us, and feel free to reach out to our member services team for any adjustments you may need.
Your "design consultants" are not very good at what they do. Either they can't read or they don't follow instructions. Also, I've NEVER received so many XXL shirts that fit like shirts for little boys. Terrible
Thank you for sharing your experience with us, and I’m truly sorry that our service didn’t meet your expectations. We always aim to follow our members' style preferences closely, and it’s disappointing to hear that we missed the mark on sizing and instructions in your case. I understand how frustrating it must be to receive items that don't fit or align with your requests.
I also apologize for any delays in shipping; we're always working to improve both our service speed and consistency. Your feedback is important to us, and we’ll use it to make improvements in these areas. Our member services team will reach out to you to make this right.
Didn't get any emails for a long time. Suddenly started receiving like 4 everyday. I tried to unsubscribe but I guess in their world that means "Send me more emails." I just created a filter to where anything that even remotely contains the word "stately" straight to trash. You change the company name I'll change the filter. Ain't no limit of filters. Good day gentleman!
Thank you for bringing this to our attention, and we are truly sorry for the frustration caused by the emails. Please feel free to reach out to our member services team so we can look into this.
I have tried other clothing and styling services similar to Stately, but when I received my first box I noticed this was different and upon opening my box and trying each piece that this was a top of the line service. I could tell my box was specifically tailored for me based on my profile preferences, likes, dislikes, and overall personality. I am extremely happy and I just look forward to getting my next box.
So happy to hear this Vinny! We can't wait to keep sending you some amazing items. Thanks for being a Stately member with us!
I choose Stately because some articles are out of my comfort zone and your company works with good quality brands. Comfortable clothing and delivered in a timely manner.
Love this. Customer contact can be as heavy as you like. They always want feedback and actually react to it. Price per item is cheap, and better than anything I would have picked.
Thanks for the love Franklin! So happy you love the items we send you and glad we can pick some items for you that push you outside of your comfort zone. Thanks for being a Stately member.
I received 5 packages so far in the last year and everything I received was just fantastic! No need to spend hours at the mall anymore, the great stylists they have do the shopping for you. 😁
We are here to make your life easier and give you more time to do the things you love instead of shopping! Thanks for being a Stately member.
When I got my first job, I knew I wanted a clothing subscription box. After looking online, I chose Stitch Fix and I couldn't be more disappointed. The clothes were not my style at all and I was getting fall clothes in early August! Besides, the clothes inside wouldn't form an outfit (and I got outfit suggestions of more clothes I could purchase - instead of just sending them in my box). Also, I did not like the price and I got a 3XL button down shirt, even though I am a L. So, I quickly gave them up and tried Stately. I loved that the clothes inside made complete outfits and all the fit was amazing. Everything was my style and the price and value were great! I can't wait for my next box!
We are so happy you found us! Can't wait to keep sending you more amazing items for your job and thanks for being a Stately member.
This companies is terrible. The clothes are terrible, and you wiill not like 3/4 in your box. Also if you try to cancel they will try to make it as impossible as possible. Also, they will not refund you for anything. Had to dispute with my credit card to get refund and finally to cancel. They are terrible. DO NOT USE THEM.
Thanks for your feedback! We did look into the emails and you did request to cancel and our team cancelled your account within the same day when you reached out via chat. We also offered another option for you and since we are a recurring subscription service members select their frequency upon sign up until your account is cancelled. If you have any other questions or need anything from us please let us know.
I just received my Premium plan box with "bonus" items. The bonus items must be things everyone returned because they are atrocious and not anything in the category I requested. You also can't return them for exchange, I understand they were free, but if you send them back at all Stately will charge you a fee.
I asked for professional (vs casual) attire and received a button up t-shirt, polo, and flannel. The polo yes, but the others are not what I would consider professional at all. The pants were "slim" fit, which I specifically requested it not be, so they are going back as well. The watch was okay, kind of cheap looking but not terrible. I received "sneakers" that look like sneakers and again, aren't professional. I'm not sure if the stylist actually read anything I sent.
And I have to pay to return it, unless I wait and pay another $400 for the next box, then I can return from this box for free. Seems like a little scam. I won't be using them anymore.
Thanks so much for your feedback! Our member services team is always here to help with our new policy changes. We always recommend to share this feedback with our team so we can see what we can do to make your experience better. If you have any issues with the exchange and want to proceed with the exchange please reach out and we are happy to help!
I used them for a few months, and every single box had some issue. They sent me the exact same item multiple times. It's very obviously not "personally curated". Way overpriced, and any of their "bonuses" are a joke. Save your money and your sanity.
We're sorry to hear about your experience and the confusion regarding value. We see a member of our team has been in contact with you to assist with your concerns. We appreciate your time. Take care.
This company is a complete scam! The clothes were horrible quality and kept charging me well after I cancelled! Customer service was a nightmare
We apologize for the confusion. We see a member of our team has confirmed you were outside of our Cancellation Policy and has addressed your concerns. Please feel free to reach out if you need further assistance with an exchange. We appreciate your time. Take care.
Stately's business practices and customer service are subpar. They refuse to listen and they are essentially stealing money by hiding behind their "terms of service ". I never received a notice of auto renewal and as soon as I saw the charge I called them to cancel. No order was fulfilled nor was it shipped. Shady business practices all around.
We apologize for the confusion. Your renewal reminder was in fact sent on 8/13/24 and your cancellation request was not made until after your renewal took place on 8/15/24, which is outside of our cancellation policy. We see a member of our team has been in contact and they will assist you further. We appreciate your time.
Hi. While I'm not necessarily opposed to this order, was hoping for some walking shorts, and maybe a different color shirt. White shoes make me nervous if they get dirty.
We appreciate the feedback and would be happy to accommodate an exchange to get you items you feel more comfortable wearing. A member of our team will be in contact with you in the next 24 - 48 hours to assist with this request. We appreciate your time and the opportunity to make things right.
Stately has nailed my style each and every time. This month was no exception. I was skeptical at first, but each box builds on the previous box and continues to resonate with me and my style.
We get the skepticism but are so glad you gave us a shot and trusted us with helping build up your wardrobe. We appreciate you and look forward to styling your next box! Let us know if you have any special requests under your Additional Style Preferences.
I was a member of another clothing club for years. Then the pandemic hit, and something changed with that company. The customer service went away, the cloths were not unique, and the overall value went out the window. I started looking for a new home and found Stately Men. After just now receiving my fourth box I have to say I am very pleased. The stylist nails my style in each of these boxes. If they don't, exchanges are super easy. Customer service is fantastic, and they are constantly checking with me on my subscription boxes as well as when I'm simply looking in their store. They reward loyalty with bonus item and reward points. They have a unique way of making my style a priority and personal. I love Stately Men and hope to be with them for years to come.
Stately should share the contents of upcoming shipments with customers prior to shipping to confirm the items will be well received. Instead, your customer just has to trust that whatever they open up they will love. I've now received my third shipment as a monthly Presidential customer. Last month I received a cheap looking watch in my box and I shared the feedback that I did not need another watch (and that it also felt cheap and flimsy). Not only did I receive another watch in this month's Presidential box, it was the exact same watch (brand, color, style - exactly the same)! So now I have two of the exact same cheap watches from Stately and they won't let me return or exchange either one. (Item was listed as non-exchange when I went to fill out an exchange request). Also you make the exchange process way too difficult. I travel a lot for work, and only offer a fast 5 day window to request an exchange (you do not allow returns for a refund), and by the time I returned home last month I had less than two days left and missed the request window. (Which I learned on day three when I went to request a return of the first watch). So now I have a suit and two watches I don't like and would have not purchased on my own.
Thanks for your feedback Harry! We are happy to make an exception for the watch and make things right. We want to make sure the items you receive you are happy with. If you miss an exchange window or have any questions please feel free to reach out to our member services team and we are happy to assist via phone, email or live chat! Our team will follow up with you within the next 24 hours!
Honestly none of what's been sent has been my style. Over half the items haven't fit and I feel it's very overpriced. I would like to return my shipment for a refund and cancel my subscription.
Thanks for your feedback Michael! We do see your account has been cancelled moving forward and our member services team was requesting more feedback as to how we can send you items that are more your style. We don't offer a return for refund since the pricing for our service is discounted, but we are happy to exchange items and send you items that are more your style.
Everything in box was great. Fit was good. Just don't need any shorts.
Thanks for the love Jon! We are so happy you enjoyed the box and we make sure to note that you don't need any shorts. If you have any special requests let us know so we can share it with your stylist. They will try their best to accommodate if possible & thanks again for being a Stately member!
Clothing received thus far has not reflected my style choices. Website has limited ability to select style and calling does not allow for any direct communication. There is an option for direct interaction but the price point is too high. I've tried StichFix before and prefer the entire online presentation, styles, and quality. I've repeatedly tried to reach out to Stately and I find them unresponsive to phone and email requests for style modifications. Depending on this next shipment, I may cancel my membership.
Thanks for your feedback Donald! We looked into the communication when you reached out and our member services team was able to respond to all of your inquiries. We are a bit different than our competitors where we provide a personalized service where you can share special requests with your stylist via your style profile and additional style preferences. This is where you can add notes and inspiration photos so your stylist knows what you are looking for. Our member services team is also readily available during business hours via live chat, phone and email for any questions or notes you would like to add to your profile. If you want to speak directly to your stylist we do recommend our Presidential package which allows for a consultation call on every order, but it is the highest tiered plan we do have. We really appreciate you as a member and if there is any other feedback you have of ways we can improve our service please let us know! We appreciate you as a member!
From the business
Welcome to Stately, the premier destination for men who want to look dapper without breaking the bank or losing precious hours (or hair) attempting to shop for themselves online or at the mall. At Stately Men, we believe that true elegance lies in the art of effortless style. Our stylist-curated apparel service brings you premium brands that you know and trust, significant savings (over 50% off MSRP), timeless fashion, and will help you elevate your wardrobe so that you can look and feel your best no matter what you are doing.
Our mission? Simple. To transform ordinary gentlemen into extraordinary, Stately studs, all while keeping their wallets intact and their sanity preserved. We understand that time is precious, so we've crafted a solution that would make even the busiest of bees smile.
Picture this: your very own personal stylist who will put together complete outfits for you from head to toe. Outfits so on point that even Brad Pitt would envy you, all while saving you more time ...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your experience with us. I’m sorry to hear that you’ve been receiving similar items in your orders. We strive to provide a diverse selection that keeps things fresh and exciting, so it’s disappointing to know we’ve missed the mark in your case.
Your feedback is invaluable, and I’ll pass it along to our team to ensure we enhance the variety in our selections. If you have specific preferences or items you'd like to see more of, please let us know via email—we’d love to tailor your future boxes to better suit your style!
Thank you for your patience, and we appreciate having you as a member.