On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Stately Reviews Summary
Stately has a rating of 3.4 stars from 673 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Stately most frequently mention customer service, next box and high quality. Stately ranks 21st among Men's Clothing sites.
We monitor reviews for authenticity
The first several boxes that I received were amazing! I loved the style, the fit, the quality... I could not have been happier. I even upgraded to the next level because I wanted more of what I was getting. The boxes started having very similar items such as watches, sunglasses, polos... Since they were monthly deliveries, I assumed that there were only so many things that you had to choose from. I then delayed my next deliveries over a few months thinking this would help. As each new box would arrive, I was hopeful to see new things. I even reached out a few times to my consultant asking for specific pieces or occasions that might help in the collection process. Still, little change happened ( there are only so many henleys that I can wear) and the style of the clothes moved further away from "my style". The most recent box was the worst one yet. The description that the stylist placed in the box for how to wear the clothes was very well written, but the colors and styles didn't seem to match what was written.
My intent was to cancel my subscription. Bobbie reached out and offered some solutions. I am still waiting to decide what the proper next step is.
My parcel has still not been delivered. It's 3 weeks since you took my payment and one week since the first scheduled delivery date but still no sign of my package. I am receiving little help from your staff.
We are so sorry to hear this Kenneth! It looks like our member services team assisted you with this and provided an update on your package. Once we ship out packages they are in the hands of the courier and out of our control unfortunately. However, we want to make sure all of our members are happy so if there is any sort of delivery issue we always try our best to make it right. So glad you were able to receive your package this week and if you have any questions please let us know!
I used the portal to submit 2 items exchanges and no UPS label was ever sent to my email.
Thanks for your review Jesse! We approved your exchange and we just sent you an email with the label. So sorry you didn't receive it prior. If you have any questions for us please feel free to reach out to member service via phone, email or live chat. Thanks for being a Stately member!
After a couple shipments I must say I am impressed! The choice of items ranging from watches to blazers, to shoes, dress shirts have really hit the mark. There were a minority of items that didn't quite fit perfectly but for the most part measurements provided in the style profile were enough.
We're happy we could contribute to this next chapter in your life, Ramone and that our team has been hitting the mark every time with the dress shirts which are a key staple to anyone's wardrobe update. Thank you for trusting our team to find the right fits! Stay Stylish!
I really love the communication ability with the stylist and the ability to trade in things I don't like while being able to try out styles that I would normally not be sure would work for me.
We try to make things as easy as possible whenever we can, especially when trying out new styles. Communication is key and we appreciate your feedback Amit! Stay Stylish!
This was a great box. You nailed the feel that I was after and all the selections were great.
Nailing the look annnnd the feel is exactly what we like to hear, Adrian! We'll pass the kudos along to our team. We appreciate you and look forward to styling your next box!
No way to use the Exchange page for an entire box meant for someone else. Wrong sizes on everything and nothing I'd ever wear. No reply from the Comcierge email after several messages sent.
We're sorry to hear about the mix up that happened with your order, Jason! We see a member of our team has been in contact to get this taken care of. We appreciate your time and the opportunity to make things right!
So far I've received two boxes and I have been very pleased with every item. The quality of the clothing is top notch and my stylist is exceptional. I cannot wait to see what is next.
Happy we could help with upgrading your wardrobe, Charles. Sometimes people just don't have the time but that's where we come in. Thank you for trusting us to do the heavy lifting and don't forget to let us know if you have any special requests, under your Additional Style Preferences :)
2 pieces out of last order did not fit correctly after submitting all measurements
We're sorry to hear two items didn't quite work for you, Elvin! Sizing will vary from brand to brand based off cut and style but we'd be happy to exchange them for something that will suit you better. Simply log into your account and submit an exchange request and we'd be happy to take care of the rest.
Having a stylist pick out outfits for you, excellent idea.
I'm single, needed to update my wardrobe. Perfect idea, to have a women stylist. Pick out clothes for you.
Everything has been a great choice.
You tell them who you are, what you like. They customize your outfits.
I' m happy with my choice to subscribe.
Thank You,
Andrew D
Thanks so much for trusting our team to style you and make selections based off your profile, Andrew! We've enjoyed making our picks and are thrilled to hear you've enjoyed them just as much. Let us know if you have any special requests for your next box, under your Additional Style Preferences. Stay Stylish!
Absolutely worth it! Fantastic styles. Every box has a different vibe to it. I was looking to upgrade my date night attire and It did. Myself and my girlfriend is absolutely pleased with the service I have gotten. And I will continue my subscription cause I want to see what I'm going to get next. Thankyou so much
Happy girlfriend, happy life. We're happy you're happy too though, Chris! The clothes don't work unless you're in them. Let us know if you or your girlfriend have any special requests for your next box.
I'm happy with the boxes I have received. The clothing and accessories are to my style and liking.
We really enjoy working with the best brands out there and love passing on the savings, not only in value but in time. Thank you for appreciating the hard work our team does to deliver a great experience, Marlon! Stay stylish!
I've loved all the boxes I've received. However, this last one is my favorite so far. Absolutely loved the fit on the jeans as well as the shoes and shirt combinations. Changed my profile to a more casual style and am very happy I made that switch.
Good fits from head to toe. Win. Win. Win. Thanks for the love and appreciation Richard! We look forward to styling your next box soon! :)
Stately recently sent me a pair of chinos, while a different brand, were the same size and color as ones sent to me in the previous box. So I have to go through the process of returning it and waiting for a replacement. I've been happy with the boxes so far, but this instance left me kind of "meh."
We're sorry to hear about your experience Euric. We see a member of our team has been in contact with you and is having this issue taken care of. We appreciate your time and the opportunity to make things right.
I always look forward to my boxes, especially as the seasons change. Always getting complimented on my fits!
Good fits and seasonally appropriate items. What else could anyone ask for! We appreciate you Regan!
The clothing and accessories, especially the shoes, are stylish and well made. In order to put together outfits like I am receiving, I would have to go to several different stores. This service saves me a great deal of time and money plus, it saves me from the frustration of having to pick through rack upon rack of clothes. Through this service, I am slowly accumulating a more elevated wardrobe.
A lot of our members are just like you, there aren't enough hours in the day so we like giving that time back to our members through our service. So happy to hear its made things easier and that we're contributing to upgrading your wardrobe. Looking forward to styling you again soon! :)
I received my third package this past week from Stately. It was my first linked with summer and it had what I needed and help provide new items for warm weather. I will be taking a "pause" as I do not need new clothes every 2 months.
We're happy to hear everything has been a welcome addition to your wardrobe. Also, if every two months aren't working for you anymore, our team can customize your renewals on the backend, to take place every quarter which is perfect for that seasonal refresh :)
I tried stately for six months and it has been a disaster. I have received boxes that had the identical items, the wrong sizes, and poor quality styles. When I went to have exchanges occur, they took forever and lost one of my boxes in the mail. I would not recommend this service to anyone
We're sorry to hear about your experience, Eric. We see members of our team have been in contact regarding each issue mentioned above and have taken care of your concerns. If you have any special requests for your next renewal, please don't hesitate to reach out to our team directly and we'd be happy to take care of that as well. We appreciate your time and the opportunity to have made things right.
I've received three boxes now, and I've liked and worn almost all of the items regularly. There have been a few things that aren't my style, and I had hoped for more shoes and blazers/jackets. My last box, I was shipped a belt that was a smaller size than was on the invoice and a tapered dress shirt that didn't fit. Stately accepted and processed the return quickly and without any issues.
We appreciate the feedback, Michael and are glad to hear the items we've provided have earned their spot in your everyday rotation. While every item may not always be a hit with our members, your feedback continues to guide us in the right direction so we can continue to make better choices with each box. Thank you for your continued trust! We look forward to styling you again soon! :)
I live in a rural area where "Walmart" and "Target" are the biggest retailers of clothing. Stately's stylists picked out clothing that was appropriate for both professional and casual situations. These packages contained quality products and reputable brands that would not be easily accessible for me.
We get it, Gary. Not everyone has the time to drive from place to place or look through rack after rack, which is why we created Stately. We love a good Target run ourselves but sometimes you need a little more. Thank you for trusting us to provide that wardrobe upgrade!
From the business
Welcome to Stately, the premier destination for men who want to look dapper without breaking the bank or losing precious hours (or hair) attempting to shop for themselves online or at the mall. At Stately Men, we believe that true elegance lies in the art of effortless style. Our stylist-curated apparel service brings you premium brands that you know and trust, significant savings (over 50% off MSRP), timeless fashion, and will help you elevate your wardrobe so that you can look and feel your best no matter what you are doing.
Our mission? Simple. To transform ordinary gentlemen into extraordinary, Stately studs, all while keeping their wallets intact and their sanity preserved. We understand that time is precious, so we've crafted a solution that would make even the busiest of bees smile.
Picture this: your very own personal stylist who will put together complete outfits for you from head to toe. Outfits so on point that even Brad Pitt would envy you, all while saving you more time ...
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your honest feedback Jod! We are so happy they we were able to help expand your wardrobe for 27 orders (wow! Thats so awesome), but we hate to hear things are getting repetitive. We are glad to hear you have been able to chat with our member services team and we would be happy to make any notes and additional special requests on your style profile for your stylist. Please let us know if there is anything we can do and we are happy to help!