On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
SSENSE Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to unreliable shipping and inadequate customer service. Many customers report delayed deliveries and unresponsive support, leading to frustrations with order cancellations and return processes. While some customers acknowledge the quality of products, these positives are overshadowed by negative experiences, including poor packaging and unprofessional interactions with customer service representatives. A common sentiment is a lack of accountability and transparency, prompting customers to question the company's reliability and consider alternative retailers for their luxury purchases.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Nice sweater on sale. As seen online and shipment was very quick. Will definitely shop again when there's a sale.
I received my trainers earlier than told. That alone means I rate SSENSE 5 start. The process also was very easy to go through, even the price I got on my valentines was great, everything about this website and company is brilliant and I will definitely be purchasing from them again.
Love the big variety of brands and the fast service. All the costs are included in the price, so there are no surprises. The shipping is also fast.
Bought a pair of Filling Pieces and I have many pairs of them so know that their sizes are actually one size smaller than the regular EU sizes. However, this company advertises their shoe sizes as EU but in fact they were actually a size larger. Not a mistake of sending the wrong shoes out but they fail to acknowledge that different brands have different sizing techniques. Failure to admit their lack of knowledge and wrongdoing
I am very enjoy shopping on Ssense. Everytime, I can find the fusion style clothes or accessories on Ssense.
My product was delivered quickly with superb customer service. I'm very pleased with my experience shopping here and I plan on shopping here consistently in the future.
Shopping costed $25 USD took more than two weeks to get NZ, pay the same shipping fee for Farfetch you will get the item in 4-5 days
Not only was the selection great, but the time the product was delivered and the quality of the materials were spot on. Good job guys!
While my order was unfortunately returned, the whole experience was positive and efficient! From inquiry to ordering and returning the product.
Was able to return an ill-fitting dress and receive my refund, no sweat. They even responded to my update queries with a helpful timeline
Poor customer service. No point buying from out of the US as no assistance on returns.
Inacurate sizing advice on description.
Customer service is non existent. Wasted £259 for nothing. Will never buy from there again.
Hi Faraz,
Thank you for taking the time to provide us with your feedback. We apologize for the inconvenience that you might have experienced.
We unfortunately do not offer free international returns at this time. However, you are not the first customer from the UK to mention their dissatisfaction with our return policy, and we hope to offer free international returns in the future. In regards to the sizing, we are sorry that the size you received was not what you were hoping for. Our sizing chart is approximate, and we understand that shopping online can be difficult when it comes to choosing the perfect size. The fit from brand to brand and even within a particular brand often varies, which is why we do offer the exact measurements of any shoe listed on our website upon request.
With that said, one of our agents will be reaching out to you shortly.
Best regards,
SSENSE Customer Experience
It was very easy to shop, the productos are very nice and the sale prices are excellent. The designers found at this website are very nice. The delivery was quick also.
Super easy to work with. Very satisfied with my purchase. Amazing deals, super quick shipping. Overall an amazing experience. Definitely going to be coming back for more.
I understand this isn't Ssense's fault, but I have an issue with the socks I purchased. Terrible quality, after one wear, they no longer look like $95 socks. Threads are loose and coming undone.
Quick and easy with very fast shipping. For my first purchase, I was pretty impressed. The prices for items were really great aswell.
Thank you for being very prompt in delivery and good with changing order details and keeping in touch with where the shipment/shipping progress was.
The shipping is not as promised 3 days, they use Canada post 3 days (not even business days according to their description) However, it took a whole week time to be delivered. And when I called them to return the order, they refused my request and got denied. Worst customer service ever! So do not buy anything from them, just get the luxury items from italian e-commerce retailers, Farfetch, luisaviaroma, they offer much better customer service, provide faster shipping with no extra duties fee occurred as promised.
Hi Monica,
Thank you for taking the time to leave your feedback. I am sorry that you were disappointed with our shipping service.
Our shipping estimates do not include processing time, which is an additional 0-2 business days. With that said, we usually are able to get orders out within half a day under normal circumstances. If you are shipping to the US, we use DHL for orders $800 and under, which is 2 day shipping. If the order is over $800, we use Canada Post, for customs reasons. We always aim to improve our shipping service, and hope to provide faster shipping in the future.
Please don't hesitate to contact us directly if you have any questions or concerns.
Best regards,
SSENSE Customer Care
Item was shipped hours after I placed my order. Received it very quick.
If you want me to write a review, don't require that I use a min 100 characters.
Clean and simple. Very good experience. Why minimum is 100 characters? Are you kidding? Still not 100? Really?
From the business
The two storey SSENSE boutique is located on the waterfront of Montreal? ۪s historic district at 90 St. Paul West. Boutique Hours: Monday 10 AM - 6 PM Tuesday 10 AM - 6 PM Wednesday 10 AM - 6 PM Thursday 10 AM - 9 PM Friday 10 AM - 9 PM Saturd...
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jay,
We appreciate your feedback!
Choosing a size can be tricky when online shopping, which is why we do offer the exact measurements of every shoe on our website upon request. The size charts we list are approximate conversions, and do not take into account whether or or not a particular shoe runs small. We definitely agree that we have room for improvement when it comes to accurately listing sizing information that takes into account brand-specific nuances. We are sorry for the inconvenience this might have caused you!
With that said, I can see that one of our agents has reached out to you already regarding this issue. If you need any other assistance in the future, please don't hesitate to contact us!
Best regards,
SSENSE Customer Experience