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SSENSE Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to unreliable shipping and inadequate customer service. Many customers report delayed deliveries and unresponsive support, leading to frustrations with order cancellations and return processes. While some customers acknowledge the quality of products, these positives are overshadowed by negative experiences, including poor packaging and unprofessional interactions with customer service representatives. A common sentiment is a lack of accountability and transparency, prompting customers to question the company's reliability and consider alternative retailers for their luxury purchases.
This summary is generated by AI, based on text from customer reviews
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Delivery is fast.
I purchased the event goods cheaply.
Good ~ ssense
I will use a lot more.
I will use a lot more.
I will use a lot more.
It's my first time to shop with SSENSE but it won't be the last from now on- I like the fast delivery service and accurate items sent - also the number of brands available makes it easier to shop multiple things in one website
I ordered shoes size5.
Actually, I got shoes size5(us), but, it was not real size5.(Of course, I usually wear size5)
It was small!
Great shipping! I love that items come in 2 days. Will be ordering soon thank you...,
I was happy to know SSENSE
I 'd like to see more photo that move(I don't know in English) like matches.com
I placed an order on a jacket worth 500$, provided the right bank information to then receive a message from ssense saying my order has been cancelled and I have to wait 2-3buisness days to be refunded
Fast efficient transaction, no stress tracking provided, ease of knowing where
Your order is at any time. Highly recommend.
The representative was friendly and quick. Even i passed the due date for refund, but they still let me do it. 100 scores
I love the website you guys have a lot of stuff with name brands at a great price and I love that! So keep up the great work and also fast delivery
Received a day after ordering, very quick shipping. Overall very pleased with the service and will be ordering from this site again in the future.
I live in Belgium and I was very happy to see my item been delivered so quick and in perfect condition.
Ordered a $300 raincoat.
As soon as I took it out the box it was clear that the snaps were defective or damaged. Contacted customer support and supplied photos. Exchanged a dozen emails with SSense. All they would offer was a $20 credit to get it repaired or a RMA using a carrier that doesn't serve my region. Had to go through my credit card fraud department to get a refund.
Never had such shoddy service from a business, let alone a supposedly "premium retailer".
Buyers beware!
Hi there Tom,
Thank you for your valued feedback. I am sorry to hear that you have had a negative experience with us, and that you received a defective jacket.
As you mentioned, our normal procedure in these rare cases is to ask for photos, and then offer either a discount or refund depending on the extent of the damage and whether or not it is locally repairable. Our pre-paid return labels are always with UPS. I apologize if there was confusion regarding the return, however, after reviewing your order, we have found a UPS location near to you. A customer care agent will be getting into contact with you directly regarding this matter.
Best regards,
SSENSE Customer Care
It was disappointing that I made a more sale after two days I purchased. I wanted you to inform me that it will be a further sale at least before shipping.
I like shopping to ssense but lick of promocode make me tired so i want to many promo code to my chance of shopping
I had to exchange my shoe due to purchasing the incorrect size. The customer service representatives were amazing and professional! Hard to find great service, today.
Excellent the best customer service ever. Would recommend anyone to shop this website and if there is a problem customer service fixes immediately
From the business
The two storey SSENSE boutique is located on the waterfront of Montreal? ۪s historic district at 90 St. Paul West. Boutique Hours: Monday 10 AM - 6 PM Tuesday 10 AM - 6 PM Wednesday 10 AM - 6 PM Thursday 10 AM - 9 PM Friday 10 AM - 9 PM Saturd...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jack,
Thank you for your feedback.
I am sorry that we were not able to approve your order. Every order on our website has to go through security verification, which can lead to some legitimate orders being cancelled. With that said, we have recently improved our security verification process, so I invite you to place a new order. If you have any questions, please don't hesitate to contact us directly.
Best regards,
SSENSE Customer Care