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SSENSE Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to unreliable shipping and inadequate customer service. Many customers report delayed deliveries and unresponsive support, leading to frustrations with order cancellations and return processes. While some customers acknowledge the quality of products, these positives are overshadowed by negative experiences, including poor packaging and unprofessional interactions with customer service representatives. A common sentiment is a lack of accountability and transparency, prompting customers to question the company's reliability and consider alternative retailers for their luxury purchases.
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I had been coveting a pair of pink Alexander McQueen sneakers for months. I did a broad search and a company I had not heard of SSENSE came up with my sneakers. I read some reviews, which were mixed, however, the good reviews were really good. I gave it a go, and was delighted with the service I received. First they are in Montreal, Canada and I am in Nashville, TN. No worries, my sneakers arrived in what seemed like less than 2 days, super fast. They were packed perfectly, and my beloved sneakers are glorious! I search SSENSE on a regular basis. Do not hesitate to use this company!
Perfect website, everything I needed, came faster than any other website! I will gots ure be using this website for all of my clothing needs in the future!
Received within timeframe, fast service and the quality of product was great, the only thing needs to improve is the DHL pickup service in Crows Nest, a filthy convenience store where I was asked to find my own parcel from the floor.
The delivery was quick. The product was very well packaged and as described. Will be definitely ordering again from this site.
I wish a little more thought could be put in the packaging, it was fine but could have been presented better eapecially for a designer clothing shop
Great selection of items. Prompt shipping and professionally packaged. Return service is very efficient.
Price was awesome and shipping was much faster than expected. From Canada to New York it took only 1 day.
Product Ive purchased was brand new as described and everything was perfect.
Thanks again!
Ordered a pair of kenzo shoes, and they sent out the wrong pair! Called and returned item. But when wanted to order the original pair again it was sold out! Disatisfied
I ordered ADIDAS ORIGINS on your website in the sale season. I usually wear 7.5. The shoes are like 8 or 8.5. I read your return policy. It's a hassle to return the shoes and order new ones because the price was up again and I need to pay the shipping fee. You should note the shoes have bigger size than other shoes on the webpage.
Great site, easy to negotiate and choose items, very accurate measurements and good return policy.
Highly recommend this site.
I bought a pair of balmains they were used, And the Zipper fell off the first time i wore them, and site said NO RETURNS, i paid 470$ they were originally 1600, disappointed with this purchase it was my own birthday gift, be careful of this site i read everyone's reviews and still put trust in them
I recently purchased two pairs of jeans on sale. Both pairs of jeans were defective products with ripped seams and ripped/unsown button holes. This was not communicated anywhere on-site before purchase.
I packed both jeans for a business trip and was forced to wear them as I had no other clothing. As a result of tags being removed and items being worn, I was not able to return the items.
I will never shop at SSENSE again, and will advocate that others avoid using your site.
Thank you,
Sarah
The price was very good, the delivery service was so fast and efficient. The interface of the site is very modern and the choice is not too broad, but the pueces are selected very well, perhaps need to make another purchase with u.
Great product, with accurate size guides, and fast, flexible shipping. Wide selection, pants as described. Thanks!
Easy checkout, super fast delivery.
Sometimes, you guys delivery is faster than my country.(I live in Korea)
Great product in different selection. Sale items are good deals sometimes. Visit website often checking out new arrival as well.
Can they please give filter by dress for outfits so that we don't have to go through so many outfits
WARNING DON'T WASTE YOUR TIME OR MONEY!
Ordered here 3 times back to back! I spoke to the manager the third time and my birthday is in 4 days so you can imagine the exasperation! They lied and told me my method payment was the reason the first time. So i tried paypal twice and used another credit card and they cancelled my order 3 times back to back in 3 days! On the 3rd day the item was no longer available. SSENSE is by the far the worst high end store service i have ever dealt with smh. WARNING DON'T WASTE YOUR TIME OR MONEY!
From the business
The two storey SSENSE boutique is located on the waterfront of Montreal? ۪s historic district at 90 St. Paul West. Boutique Hours: Monday 10 AM - 6 PM Tuesday 10 AM - 6 PM Wednesday 10 AM - 6 PM Thursday 10 AM - 9 PM Friday 10 AM - 9 PM Saturd...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members