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SSENSE Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to unreliable shipping and inadequate customer service. Many customers report delayed deliveries and unresponsive support, leading to frustrations with order cancellations and return processes. While some customers acknowledge the quality of products, these positives are overshadowed by negative experiences, including poor packaging and unprofessional interactions with customer service representatives. A common sentiment is a lack of accountability and transparency, prompting customers to question the company's reliability and consider alternative retailers for their luxury purchases.
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I was very happy with the delivery and the goods were very satisfactory (:
It was a purchase I liked to use again
Good service and fast delivery. I like the product very much, haven't got into any problem yet. Will come back next time.
Great experience, incredibly fast shipping good products. The choices and diversity of designers is pretty cool. Love love Ssense.
Experience was perfect!
Shipping was fast and easy to track!
Website is easy to navigate.
Very good selection of products and designers
I am very happy with my purchase. It arrived on time. Well packed. The items you sell ara very well chosen. Thanks
Uncomplicated and fast delivered, warm and welcome staff on the phone.
Love the items
Thanks for your service
Amazing options that can't be found anywhere else. My order arrived quickly, looked like the images and was packaged nicely.
It took around 2 weeks for the delivery which I never experienced and it was not a door to door delivery that I have to go to postal office to collect. If this is a free shipping, I think it's reasonable but it cost me around USD20, I don't think it is fine for me.
Had often watched the site but never ordered until last month.
Don' t regret it, very simple, very good prices ( on sale) and I've been delivered as fast as many others websites.
I definitely trust SSENSE, many thanks
The website is fantastic, budget shoppers may be disincentivized by the relatively high international shipping costs. The DHL service is fantastic but it is expensive. Consider adding cheaper options if for smaller orders.
The worst experience ever! They gave me the run around concerning my credit card info. I had to call them because after 3 days my item hadn't shipped. I changed my billing address, gave them the correct amount they took out of my acct (under $10)
Then they said I still have to wait for fraud protection to look at my account. Michelle is the supervisor I'm told. I ordered the Gucci marmont belt because it's sold everywhere in the US but after reading these reviews I'm sure the universe was just looking out for me. Gucci website it is. I'll wait for the back order to come in November! The worst!
Easy to buy, fast delivery, items were good condition. Excellent store. It took 2 days to ship to Norway. This was clean and simple. Will buy again when my paycheck comes :)
Good service, quick delivery.
Ssense have many designer clothes, so gives a lot of opportunity of purchasing items i liked.
Very satisfied with fhe service! Exciting brand design and shopping atmosphere, consistently great product quality, making customers feel theyre special and that they always get a deal.
Like the title reads, the long sleeve Helmut Lang white shirt looked like it was bought 4 years ago and was in my closet until now and it looks old and a bit yellow on the seems. Maybe it really is old? I honestly don't know what this SSENSE business is but it seems like it's a secondary sale market so don't expect perfection. I did return a pair of sneakers that didn't fit because the site gave wrong info about the sizing and the return process was fair and simple.
Brilliant customer service via online help, super quick delivery. Item was exactly as described and stock photos are very detailed. Would definitely purchase from SSENSE again!
Shipping could do better made me worried because the app says arrived but it still havent shipped out and could be faster it took longer than 7 days
I was surprised with the fast shipping and the great discounted item during the sales season. The shipping cost were more tha. N reasonable to have the item being shipped from Canada and the packaging was perfect
Très satisfaite de mon achat. Livraison rapide. Service client très efficace. Je récommande ce site.
My bag arrived in three days which is perfect. I liked my experience with ssense. It is my favorite high-end brands website so far.
Thanks ssense
From the business
The two storey SSENSE boutique is located on the waterfront of Montreal? ۪s historic district at 90 St. Paul West. Boutique Hours: Monday 10 AM - 6 PM Tuesday 10 AM - 6 PM Wednesday 10 AM - 6 PM Thursday 10 AM - 9 PM Friday 10 AM - 9 PM Saturd...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sanchayss,
Thank you for providing us with your valued feedback! We are sorry that you have had a negative experience.
Every order placed on our website goes through security verification, and for first-time orders, these measures are often more stringent. We recognize that they might cause some inconvenience, but we feel that this security verification protects both our customers and ourselves as a merchant. We always are aiming to improve this process so as to facilitate the order process for our customers.
If you need any assistance in placing an order, please don't hesitate to reach out to us directly.
Best regards,
SSENSE Customer Care