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SSENSE Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to unreliable shipping and inadequate customer service. Many customers report delayed deliveries and unresponsive support, leading to frustrations with order cancellations and return processes. While some customers acknowledge the quality of products, these positives are overshadowed by negative experiences, including poor packaging and unprofessional interactions with customer service representatives. A common sentiment is a lack of accountability and transparency, prompting customers to question the company's reliability and consider alternative retailers for their luxury purchases.
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The shipping was really fast and the sale price was really good. Everything with the service was satisfying.
Fantastic sale prices and fast shipping! I love shopping on this site. It's fast and easy. The best designer brands!
My experience with ssense went by without a hitch. Even when i meeded to return my shoes due to a sizing error on my part, the attendent was super nice. Love it!
Packaging can be better because my item came in a very rugged box I feel that the packaging could me so much better because you item might be damaged through the shopping process! I believe you guys. Oils be better and have so much faith in you guys! Really looking forward to the next purchasing experience with you guys!
Recommend product has actually wearing demonstration to clarify the proportion
Or even 15sec clips to demonstrate the product whole look in different angle
Create customize recommendations for each catalogue
Provide fashion news and trends guideline
This previous purchase was my first and I was very pleased with my experience. Everything from the product choices, exclusive deals, and shipping process! SSENSE has now become a site that I can rely on and love to check out for future purchases
Every night before sleeping, I will browse ssense website and really hope to buy everything! Really like ssense ' product. But sometimes I will choose sale item because I hope to find more cheaper products than Taiwan.
Shipping was very fast. Didn't need to contact customer service for anything so not sure about that.
Overall good experience
Great online shop efficient and simply great. Definitely will be shopping again here. No complaints at all
Customer Service was able to help me out in regards to finding my right size as well as returning a Final Sale purchase item.
Will be shopping with them again.
Thanks!
Great item quality and good customer service to help me on price adjustment for my purchase. Will definitely purchase items again from SSENSE.
Love the range of brands at SSENSE. The delivery was SUPER fast. My only complaint is that the shoes I bought were very very very small for their size (and non-returnable). I would have expected that to be noted in the description on the SSENSE website.
Hi Asma - Thank you for your feedback. This will help us improve the sizing information on our website. We understand that especially for Final Sale items, sizing information is paramount so we suggest contacting us beforehand if you are not sure about size. We are open 24/7 toll-free at 1-877-637-6002 or at [email protected].
The service was amazing, so was shipping no hassle and it was quick, will shop at SSENSE again, their sales also are very handy and they have nothing but quality designers on their site.
It was my first ordered with the company. The packages had a problem with the custom because they didn't put any official receipt on the products, that is why the custom in Spain detained it for long time. After several weeks/almost 1 month I knew that my ordered was returned with SSENSE and without informing me. I loosed a lot of time waiting for the products to be delivered to me without knowing it will not be delivered. Everytime I called the DHL and SSENSE about it and both of them telling me different things which made me confused. I loosed lot of time with this first ordered with them.
Other thing it took me more than 1 month before I had a refund. The worst of all! They didn't even contacted me after they received they received the returned packages. Really disappointed!
Hi Ericzon,
Thank you for taking the time to leave us with your feedback. We are sorry that you had such a negative experience!
Unfortunately, we do not have control over customs delays, and the custom agency is able to return packages to the sender at their discretion. We include the value of each package on the outside of the packages, and the necessary commercial invoice. We do not include any receipt in or on the package, as we aim to be socially responsible and environmentally friendly, and therefore send this information electronically. We are sorry that you were left confused in the process of the package being returned, but are happy that the issue has been resolved and you have been refunded.
With that said, please note that one of our agents will be reaching out to you directly in regards to your experience.
Best regards,
SSENSE Customer Experience
I ordered shoes that I have been wanting and received them through DSL
In 1 day! I could not have asked for better faster service
LoL It was a good price for me and delivery was perfect
I hope your sale time will be more longer than now
You provide a lot of hot-fashion items with fast dhl services, but actually i think it make the cost high, let try SF express for china area thanks
From the business
The two storey SSENSE boutique is located on the waterfront of Montreal? ۪s historic district at 90 St. Paul West. Boutique Hours: Monday 10 AM - 6 PM Tuesday 10 AM - 6 PM Wednesday 10 AM - 6 PM Thursday 10 AM - 9 PM Friday 10 AM - 9 PM Saturd...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Franck - Thank you for your feedback! We're so glad to hear that you enjoy shopping with us. We would be happy to help you choose the size that would best suit you. Feel free to call us toll-free at 1-877-637-6002 or contact us at [email protected].