On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
SSENSE Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to unreliable shipping and inadequate customer service. Many customers report delayed deliveries and unresponsive support, leading to frustrations with order cancellations and return processes. While some customers acknowledge the quality of products, these positives are overshadowed by negative experiences, including poor packaging and unprofessional interactions with customer service representatives. A common sentiment is a lack of accountability and transparency, prompting customers to question the company's reliability and consider alternative retailers for their luxury purchases.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I made my first purchase with SSense recently and was really happy with how easy the transaction was. I purchased 2 pairs of the same sandals, a pair for myself and for my sister. My sister decided not to keep her sandals and needed to return them. Called customer service and they instructed me on how to initiate the return through my account. It was really easy and straightforward. Dropped them off at Canada Post and the return showed up on my cc shortly after. Super fast, super efficient. It makes me feel really comfortable shopping bigger ticket items when I know that if it doesn't fit or doesn't work for me, I'm able to send it back easily.
Great chain good updates on product too as tracking for example superb very fast delivery will come back again for more necklaces cheers
It is the worst shopping experience I've ever had. The quality of the clothes is really bad, and there is no free return! I have to pay for postage which is really expensive, so I just give up but I won't wear it either! It's like I paid hundreds of bucks for nothing!
Not much to say. They used DHL so it was very clear cut. Products arrived in 4 business days Canada to Australia. Pretty happy about it.
Fast shipping, fast shipping, fast shipping, fast shipping, fast shipping, fast shipping, fast shipping.
Very pleased with product and shipping would buy again if there would be the product that i want.
Thank you.
I'm enjoying my purchasing experience on SSENSE. I am very happy with the selection of brands and styles available as it reflects my style. Will definitely be one of my favourite destination to online shop!
Awful experience with this company. Someone had created an account with my PayPal which was fraudulent. Firstly I am incredibly upset that SSENSE didn't have additional security measures to flag transaction which are billed to one name and address and shipped to a completely different name and address. The name of the SSENSE account also didn't match with my name or the name on my PayPal account. Once I discovered the fraud and contacted SSENSE, they essentially told me to go away and there was nothing they are willing to do as they have already shipped the item (no doubt not wanting to suffer the loss for the goods, rather than help a victim of fraud). It was only until I filed a police report and contacted my bank, who no doubt applied pressure that I saw my money back. Shouldn't have taken as long as it did and SSENSE should have been way more helpful and friendly. I have since also contact SSENSE to delete the account linked to my email address on their website, since I never opened it in the first place. They have done nothing - only "flagged" the account. Absolutely useless!
Hi there,
Thank you for your feedback. We sincerely apologize that this issue occurred.
We have very stringent security measures at SSENSE, and have a responsibility to mutually protect both ourselves as a merchant as well as our valued customers. This requires a balance between facilitating the check-out process (so customers can quickly and easily receive their items) and imposing strict security checks to avoid illegitimate orders. With that said, our measures are not perfect, and there are unfortunately some cases like yours which manage to go through. We are always aiming to improve!
We certainly do care that this issue occurred to you, and are sorry if you were made to feel otherwise. On the contrary, we care very deeply about assisting victims of fraud. We as a company ultimately lose both our merchandise (since it was shipped to a fraudulent address), as well as the full amount of the order (since we are responsible to pay your bank the full amount of the fraudulent order so that they can reimburse you). It is therefore in our best interest to do whatever we can to avoid fraud in the first place.
With that said, we are extremely sorry that this occurred to you, and hope this information was helpful. Please don't hesitate to contact us if you need any assistance in the future.
Best regards,
SSENSE Customer Care
Great Website interface, Good prices and fast delivery. Everything went smoothly. Will definitely buy from SSense again. Thanks guys.
Very easy to use and efficient service. Wide choice of stock and designers. Would definitely recommend. Thank you!
Orders shipped very quickly and was very satisfied with my purchases. Would recommend using this site especially for Noah products.
I can't recommend Ssense highly enough, they have a wide range of excellent products, they're very reputable, the prices are great, and the free delivery takes only 4 days to arrive in Australia. I will definitely repurchase from Ssense.
Ordered some clothes as they released, no issues carting and paying for the product (you know how bots be on drop days). Clothes came 2 days in the mail, no shipping cost. Couldn't be more satisfied
I was looking for a certain item from Saint Laurent that was discontinued and sold out in all actual stores here in Paris. Went on the Internet, desperate to find it. Saw it on SSENSE, but thought that it was not possible that they actually had it in stock (as the item was discontinued and sold out everywhere), so I got on the phone with SSENSE (they answered immediately and... a person, not a machine!) and they checked and gave me confirmation on the actual colour and other details, to make sure that it was precisely what I wanted. I've ordered it through the website and got it the day after. Incredible service. Truly.
I ordered shoes over £400 and I receive the wrong ones. I was really disappointed because I was going to gift them to my sister but I couldn't as they were the wrong ones and therefore I couldn't giver her anything as she really liked the shoes that were meant to come
Ive never received an order so fast, and it came all the way from Canada to the uk within 2 days, bloody great service!
Was a very simple and fast check out, and the fastest shipping I've ever had. Really easy to navigate through the site, and checked out fast with PayPal which is very convenient.
Overall I satisfied with your service. However I somewhat surprised when the price increased when I tried to change cloth size after I completed payment. Except that overall experience was good to me. Hope I can see another exciting sale season.
From the business
The two storey SSENSE boutique is located on the waterfront of Montreal? ۪s historic district at 90 St. Paul West. Boutique Hours: Monday 10 AM - 6 PM Tuesday 10 AM - 6 PM Wednesday 10 AM - 6 PM Thursday 10 AM - 9 PM Friday 10 AM - 9 PM Saturd...
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Linghao,
Thank you for your valued feedback. We are sorry that you were not satisfied with your purchase!
We have very strict quality insurance standards, but if you believe that the item you received was defective, we would be more than happy to assist you with this issue. We want our customers to be 100% satisfied with their purchases! In regards to the cost of return, we are sorry that you were not aware of our returns policy. Many international customers have expressed their frustration in regards to having to pay for returns, and and we hope to improve our returns process in the future.
If there's anything we can assist you with, please don't hesitate to contact us- we are open 24/7!
Best regards,
SSENSE Customer Experience