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SSENSE Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to unreliable shipping and inadequate customer service. Many customers report delayed deliveries and unresponsive support, leading to frustrations with order cancellations and return processes. While some customers acknowledge the quality of products, these positives are overshadowed by negative experiences, including poor packaging and unprofessional interactions with customer service representatives. A common sentiment is a lack of accountability and transparency, prompting customers to question the company's reliability and consider alternative retailers for their luxury purchases.
This summary is generated by AI, based on text from customer reviews
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Super fast shipping! The shoes are absolutely perfect! Box was in perfect condition! I'm very pleased with my purchase!
Physical products do not match how they are advertised on 2 differant ovcasions! Poor quality control! Only 10% customer satisafction provided although i pointed to out to customer services that a 20% customer satisfaction re-imbursement would have been the solution that would have me be giving a 4 star rating now and reccomeding you. Instead you have lost a customer for life for simply not providing another £25 re-imbursemsnt when i spent £250 on the product. I have since brought another ring from same designer for £239, didnt even look at your website. Purchased off Amazon and arrived exactly how it looked in pictures. They are professionsls & i prefer to purchase from legitamte retailers like then in the future. Couldnt believe you rather lose me for life than re-imburse an additional £25 i spend more than that on my socks per week. Im a high value client to any retailer you jus didnt take that into consideration and over looked that. I suggest you put quality control procedures in place to avoid someone else going through the poor experiance i went through. When someone spends £250 on a ring it should be a happy occassions and not be a negative stressful experiance which i experianced dealing with ssense.
Fast shipping two days from Canada to the us. Customer service was really nice and helpful. Item was as described. No fancy package as you would hope for buy items a lil cheaper then elsewhere.
Love the variety of brands
Fast shipping
Nioe cloth rapping
I think good, special boxes will be nicer
Great site with fast free shipping and returns, quickly replies to emails, would use again for sure.
The service was amazing and the item I purchased is fantastic. No complaints -- I would definitely shop with SSENSE again.
The selection of designer clothing is great on the website, however only request is to bring in more colours of the $155 stone island long sleeve. Otherwise fast and accurate delivery. Product was quality.
The order from Canada arrived within three days to Germany without any problem and I found an item which sold out in Europe already (at least it seemed to be). Great!
This web site I am falling in love to shopping. The best.and the price is fabulous. That's it. I have nothing else to say but fabulous. Thanks
I love my card so much. I been looking for that since forever and ssence has fast transaction. I got it the next day.
Good shopping experience, helpful customer service. But if free shipping can be offered, it will make me feel even better.
Excellent service, super fast delivery! Very happy with my purchase and the service quality I received, thank You!
Didn't have any problems and my item shipped fast! I will be purchasing again. I feel very satisfied.
I received my item on time and it arrived exactly as described. I would definitely recommend shopping from ssense. I can't wait to wear my sweatshirt!
Super livraison rapide de produit de luxe je valide et recommande ce site j'ai commander des tongs versace moins chère que sur le site versace et il y avait ma taille a bientôt
Packaged arrived very fast as desired and they had the size I needed in the item I wanted. The checkout process was fast and simple as a new customer.
Everything was super good and the delivery was amazing! The product was real and not fake aswell!
I was referred by a friend, and i was able to get express shipping withing 3 days in reaching me in Canada.
From the business
The two storey SSENSE boutique is located on the waterfront of Montreal? ۪s historic district at 90 St. Paul West. Boutique Hours: Monday 10 AM - 6 PM Tuesday 10 AM - 6 PM Wednesday 10 AM - 6 PM Thursday 10 AM - 9 PM Friday 10 AM - 9 PM Saturd...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Rupinder - Thank you for being in touch. We apologise for the experience you encountered. Your feedback will help us improve our quality control process so we can better serve you in the future. If there is anything more we can do, please feel free to contact us at [email protected]