On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
SSENSE Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to unreliable shipping and inadequate customer service. Many customers report delayed deliveries and unresponsive support, leading to frustrations with order cancellations and return processes. While some customers acknowledge the quality of products, these positives are overshadowed by negative experiences, including poor packaging and unprofessional interactions with customer service representatives. A common sentiment is a lack of accountability and transparency, prompting customers to question the company's reliability and consider alternative retailers for their luxury purchases.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Very fast service, products handled with care, tax free over $200 which is amazing and a wide variety of options from designers to styles and so one, a one stop shop for all high end needs.
I received my package in a well secured box within the week of purchase. Very happy with the service and how fast i got my items.
I bought something from Yeezy Season 4 and it didn't fit me well, so I contacted customer service, and they helped me through the process. It honestly was a great experience and I'm glad that they got to me about an hour after I sent the request for a return. They continued onto providing me with a label for the box and the return went smooth.
The company sent me the wrong item and no one has contacted me with a solution. I paid nearly $1000 for thom Browne sunglasses and they sent the wrong model.
I ordered a gucci sneakers to them, but unfortunately its not right size for me. So i returned it to them. Easy and hassle free
Everything was very satisfying! My shopping experience was perfect from the order to the delivery time! Thank you ssense
Canceled the order before it even shipped out.
But the order shipped anyway. (Can't be mad about prompt shipping I guess.)
But now I have to wait for the item to land, then I have to wait for SSENSE to receive the item back, then wait a few more days after that for a return to be processed.
Approximately 3 weeks for a refund.
Shipping was insanely fast... couldn't be more pleased. Such a great shopping experience as well. Easy to filter out what you are and aren't looking for.
Easy to order & communications. Fast delivery.
Very presentable, they're fold & place it to box nicely.
Sarah has been very efficient, very professional and helpful.
She brought perfect advice.
She helped my husband to the next step!
Congratulations to her.
I purchased a couple pair of new glasses and some Rick Owens shoes. Love everything and each time the quick and thorough shipping from Canada to Denver was spectacular. Thank you!
Received my order in 2 days! Easy ordering process, no complaints. Very satisfied with the product purchased as well.
The parcel should come with return papers as I've found it very hard to return my package and also with the cost of delivery I expect a free return
Shippment happened really fast. I only waited 2 days. Product was as described. Looking forward to future purchases.
Fast shipment, good quality, nice and good products! Love it. Wish to buy more and more.
Please give discount for old customer.
I purchase a pair of Gucci Slide in us9 but they send me uk9
I'm already back in Singapore and it's my fault that I didn't check when I received the parcel
Hi there Chris,
Thank you for providing us with feedback on your experience. We are sorry that you received the wrong size!
Please note an agent has reached out to you directly in order to help resolve this issue.
Best regards,
SSENSE Customer Experience
Shipping was super fast and merchandise was just a describe, will back for more.
Everything was as describe
Easy, fast, and GREAT to deal with if you need customer support! Definitely, a "go-to" place if you are shopping for high-end fashion all under one roof.
From the business
The two storey SSENSE boutique is located on the waterfront of Montreal? ۪s historic district at 90 St. Paul West. Boutique Hours: Monday 10 AM - 6 PM Tuesday 10 AM - 6 PM Wednesday 10 AM - 6 PM Thursday 10 AM - 9 PM Friday 10 AM - 9 PM Saturd...
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there Olga,
We are sorry to hear that you received the incorrect item!
While these kind of errors are rare, they unfortunately do happen at times. We are really sorry for the inconvenience has caused you, and can see an agent has already helped to resolve the issue you, and assure that the correct glasses were sent to you.
If there is anything else we can assist you with, please don't hesitate to contact us!
Best regards,
SSENSE Customer Experience