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SSENSE Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to unreliable shipping and inadequate customer service. Many customers report delayed deliveries and unresponsive support, leading to frustrations with order cancellations and return processes. While some customers acknowledge the quality of products, these positives are overshadowed by negative experiences, including poor packaging and unprofessional interactions with customer service representatives. A common sentiment is a lack of accountability and transparency, prompting customers to question the company's reliability and consider alternative retailers for their luxury purchases.
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They Cancelled one of my order and then emailed me back saying they found my purchased item, but I need to call and re order on the phone. Too much hassle.
Had a small problem and got it resolved within 2 weeks with Customer Service. Very quick and helpful!
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Shopping was easy, tax free, fast shipping. But they don't insure or have the item delivered with signature required which I think is necessary when item is over $500. The package was simply dropped off at my front door where people could easily just take off with it. I felt that my package was not worthy of a signature required and was unhappy when I saw this and ruined my entire experience with this company.
Product arrived the day after I ordered it, very impressive. Ordered on a Thursday afternoon with 1 day shipping and expected it wouldn't go through until the following Monday, but it showed up the day after, Friday afternoon.
It was an urgent present for my frend and it has arrived right in time from Canada to Italy in two days. Just perfect a phenomenon. Thank you J. G.
So quick with safe effective website, satisfied within great service and quick delivery. Many thanx
I ordered the shoes on a Tuesday afternoon by Thursday morning they had arrived safe and sound in the UK. Now that's what I call service.
One of the most satisfying things when purchasing a premium brand item is the packaging... think Net a Porter, Selfridges etc. My Chloe bag arrived in a cardboard box, bag label bent and unattached to actual bag with plastic fillers! Bag was OK but had a pre-owned look about it. Only didn't return it because it was too much hassle. Wouldn't use SSENSE again based on this experience.
Thank you ssense! I'm very happy with the product and the service was some of the best. I'm looking forward to buying from you again in the future. This is the first review I've ever written for any site and I think you deserve it.
I placed the order on Aug 20th and still haven't received the item. Our family was on vacation in August and came back to town on 26th. Didn't Find the package and called Ssense right away. I was told by SSENSE representative DHL is going to call me to get it resolved, but today is Sept 5th, NO one called me. I was charged over $400 without receiving anything! This is ridiculous!
Hi April,
We are sorry to hear that you have not received your package.
While lost packages are rare, they do happen from time-to-time unfortunately. Our normal procedure is to open up an investigation with the shipping courier in order to locate the package. We understand that awaiting the conclusion of the investigation can be frustrating, and really apologize for the inconvenience this might be causing you.
With that said, we can see an agent is working with you directly, and will be in contact with you shortly.
Best regards,
SSENSE Customer Experience
Fast shipping, product nicely wrapped, price is reasonable considering it's a luxury website, will definitely buy from them again
Would definitely recommend ssense. My belt shipped super fast and arrived the next day! This is my new favorite website!
Received exactly what I ordered and received it very quick, could not complain even if I wanted to. Will definitely order something else.
I recently purchased an item of Gucci clothing from Ssense which was my first time shopping with Ssense. I have to say it was a first class experience in every way, from customer service to delivery of item. I live in Scotland and I was amazed when my package arrived within two days. I would definitely shop again with Ssense as I am an extremely satisfied and impressed first time customer.
When I buy designer goods I do expect the goods to be in a nice package that us the thrill of opening something nice my Valentino slides were packed in bubble wrap around the box no tissue paper nothing you should take s look at Mytherisa Webb site her packaging is A star
Order was shipped the same day/night and arrived from the US the next day. Great customer experience and a helpful and detailed site.
From the business
The two storey SSENSE boutique is located on the waterfront of Montreal? ۪s historic district at 90 St. Paul West. Boutique Hours: Monday 10 AM - 6 PM Tuesday 10 AM - 6 PM Wednesday 10 AM - 6 PM Thursday 10 AM - 9 PM Friday 10 AM - 9 PM Saturd...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jayne,
Thank you for leaving us with your feedback. We are sorry that you were unhappy with our packaging!
You are not the first customer to note that we have room for improvement in this area. While small accessories (such as leather wallets) come in the original boxes, as do many other items such as shoes, purses unfortunately do not. We appreciate your comments in regards to this matter, as we are actively aiming to improve the presentation of our packaging and provide an optimal experience for our customers.
If you have any other comments, questions, or concerns, please don't hesitate to reach out to us directly!
Best regards,
SSENSE Customer Experience