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SSENSE Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to unreliable shipping and inadequate customer service. Many customers report delayed deliveries and unresponsive support, leading to frustrations with order cancellations and return processes. While some customers acknowledge the quality of products, these positives are overshadowed by negative experiences, including poor packaging and unprofessional interactions with customer service representatives. A common sentiment is a lack of accountability and transparency, prompting customers to question the company's reliability and consider alternative retailers for their luxury purchases.
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Very bad size guide. Hard and expensive to return and dine very boring packaging. :\.
Very satisfied with the services as the staffs/management are quite efficient and competent all the time
My Experience with Rumiko was excellent, Rumiko provided brilliant customer service and replied very quickly to all my customer queries. I was very impressed with the customer service i received. I will definitely be repurchasing with SSense.
Hi Anna - Thank you for reaching out! We're always happy to hear good feedback and we'll make sure to share your satisfaction with our team and Rumiko.
On the website it didn't mention anything about the extra fee that would be added, so I payed for express dilivery then was charged an extra £45 for the service on dilivery. If I had of known this before I wouldn't have purchased the product.
Hi Jaylee - It seems you were charged duties upon the receipt of your package, however duties and taxes are included in the purchase price when shipping to the UK so this should not have been the case. We apologise for this mishap. We will contact you privately so we can assist you further.
Bought a Gosha scarf from SSENSE, shipping was free and prices in Canadian were convenient for me. Received shipping and confirmation very promptly!
I have been shopping here for years. And will continue doing! I have introduced several friends! The best site to shop
Was satisfied with the service everything was on time and i was happy witht the product i ordered, will most liekly be ordering again soon enough!
Feedback I received was fast. My tracking email was up to date every time I checked. My packages arrived on time. I will be using this website again for quality products. Thank you!
No issues everything came on time and as described, but the tags were torn and broken so I wasn't very happy about that. I ordered the off white industrial belt.
Excellent service and quick delivery. Shoes were in good condition; no damage in transit. Thank you.
Easy to navigate site, besitful selection of clothing, fast delivery. Will purchase from your site again. Excellent experience.
It was sent very fast, with tracking at every point. Very happy with the amount of communication from SSENSE. Arrived in Australia so quick!
Very satisfied, received good customer service when asking questions. The product was delivered fast. The quality of the product was great. Overall happy with everything.
I am am an overseas buyer, the Marsell shoe are quit expense, the help via email to the helpdesk enablement me to get the correct sizing as I had heard the shoe ran a bit on the large side. Very happy with result.
Shipping was fast and my purchase was shipped out in a box to my surprise; due to most online retailers just sending it in a bubble wrap shipping package
Ordered on a Tuesday. Arrived in my office Friday morning.
Canada to Sydney, Australia. Pretty impressive.
I'm from Australia I received my package about 4 days later which was great! And DHL is just a good company my dad uses them as well for his company
- never change from DHL
When I received my top there was a little yellow like mark on it. I was disappointed paying all that money I wanted it in perfect condition. I gave your company a call. And explained the situation to Yue
She was so helpful! I sent photos, I would of sent it back. But it was to wear for my birthday. Yue was amazing she looked at the photos and gave me a solution. Money to get it dry cleaned
And I did
Thank You so much you have a really good team working for you
She even followed it up with me
I shop online a lot, and your site is definitely now my first preference
I was looking everywhere for a black pair of rockstud Valentino pool slides! Every department store, online sites and every boutique including overseas sites and department stores with no luck... I got soooo lucky Ssense had one pair left in my size I will definitely e a returning costume! Fast shipping and great brands!
The only problem i had was they kept cancelling my order with out telling me but phoned up and i believe it was Remey was very helpful, he went and placed my order with my over the phone once placed got to me within 3/4 days so very good
From the business
The two storey SSENSE boutique is located on the waterfront of Montreal? ۪s historic district at 90 St. Paul West. Boutique Hours: Monday 10 AM - 6 PM Tuesday 10 AM - 6 PM Wednesday 10 AM - 6 PM Thursday 10 AM - 9 PM Friday 10 AM - 9 PM Saturd...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Lasse,
Thank you for leaving us your feedback! We are sorry that you did not find our sizing chart informative, and packaging lackluster.
We do list the exact measurements of most items on our website, including the item you ordered. With that said, if one of our size charts does not include the exact measurements, we are always happy to request this information from our warehouse upon request. In regards to the packaging, you are not the first customer to mention that there is room for improvement. We are actively looking into ways to improve our packaging and overall customer experience.
If there's anything we can assist you with, or if you have any questions, please don't hesitate to contact us!
Best regards,
SSENSE Customer Experience.