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SSENSE Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to unreliable shipping and inadequate customer service. Many customers report delayed deliveries and unresponsive support, leading to frustrations with order cancellations and return processes. While some customers acknowledge the quality of products, these positives are overshadowed by negative experiences, including poor packaging and unprofessional interactions with customer service representatives. A common sentiment is a lack of accountability and transparency, prompting customers to question the company's reliability and consider alternative retailers for their luxury purchases.
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Actually, it is a amazing experience I have never been on the online shopping. There are many choices for the products and I can choose the most faourite one. In additions, the flow to order is clear and it is so convenient for me to follow the order guildiness. The delivery is so fast through Canada and I will continute online shopping in this websit. I hope that there would be different kinds of sales for the customers as well!
Their upscale brand selections are great, shipping is free & purchases are tax free outside of Canada. Received purchase in less than a week. I'm a fan of SSense & was introduced to them by my granddaughter.
I had a complicated international order. The sales rep I worked with was extremely helpful and went above and beyond what I've ever experienced with any retail store. I'm hard to impress, but their customer service was truly unmatched. Love SSENSE!
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The website is convenient to use and nice, the price are good with free shipping over $500, however the shipping time is longer than the description in the payment page, which said about 5 business days but the Canada post said have to spend 6-10 business days. And actually spend about 10 business days. A bit slow...
Ordered a Moncler jacket -it arrived in less time than the site said it would
Very well wrapped super pleased with the product
Considering this came from Canada I am very impressed as I am still waiting for rugby shirts ordered from a shop 10 miles away which were ordered the same day!:)
Would recommend the SSENSE website based on this VERY GOOD experience
I was really impressed by how much they were willing to help when I had issues with a parcel being sent to Denmark. They took full control and guided me and my brother (receiver of the parcel) in the right direction.
Thank you! X
I am very happy to know SSense now!
Quick and perfect delivery of the order.
I certainly recommand it to every fashion lover, a lot of top brands, perfect service and explanation about the clothes and sizes.
Réactivité de vos équipes excellente.
Vous devriez peut être faciliter les procédures sécuritaires pour achats inférieur à 250 euros.
Please allow me to give the feedback, I bought a Gucci GG Belt received a very quick process, but no Gucci box protected~ only bubble paper and a small carton outside, May I know why there is missing Gucci box? Thank you so much
I was in need of some super cool casual wear for school. So I saw the suicoke sandals on your guy's website and I purchased. There were some errors at first with my purchase, but it was my fault in that. The delivery was very quick and I loved the item I got! I will definitely return soon for more stuff! 5/5
Love buying from Canadian retailers, and SSENSE is one that is well stocked with quality items and ships fast. Will buy again!
Customer service advised me that item ordered had small defects before the shipping. They even sent me some pictures of the defect and offered me a small discount.
So glad I found this site. From Canada to south Louisiana the time my order was placed to the time I received it was very surprising. Thought it would take a lot longer but not with you guys. Very fast shipping. Can't wait to make another order!
Super awesome delivery system and cool products
I would definitely shop here again sometime soon. Your product and its quality is off the roof. Keep up the good work
Horrendous experience! I purchased a Gucci Marmont Bag but i sent it back the next day after receiving it but to my disappointment you didn't even let me know that you already received it and did not accept the return. You did not email me the reason why you reject my return i only found out when i tracked my parcel where it says return back to UK sender. I want my money back and the money that i spent when i send the package! I feel that this is a scam! Please give my money back I alredy send the item! What a horrible experience!
From the business
The two storey SSENSE boutique is located on the waterfront of Montreal? ۪s historic district at 90 St. Paul West. Boutique Hours: Monday 10 AM - 6 PM Tuesday 10 AM - 6 PM Wednesday 10 AM - 6 PM Thursday 10 AM - 9 PM Friday 10 AM - 9 PM Saturd...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Charmaine,
We are sorry that you have had a negative experience!
When packages are sent back to us as returns, it is extremely important to write 'Return of Canadian Merchandise' as we note in the return instructions. Otherwise, we are asked to pay duties, and have to send the package back. With that said, I can see that an agent is in contact with you currently, and we sent you a pre-paid return label. We will therefore continue to assist you directly.
We apologize for the inconvenience this might be causing you!
Best regards,
SSENSE Customer Experience.