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SSENSE

2.5

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SSENSE Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to unreliable shipping and inadequate customer service. Many customers report delayed deliveries and unresponsive support, leading to frustrations with order cancellations and return processes. While some customers acknowledge the quality of products, these positives are overshadowed by negative experiences, including poor packaging and unprofessional interactions with customer service representatives. A common sentiment is a lack of accountability and transparency, prompting customers to question the company's reliability and consider alternative retailers for their luxury purchases.

This summary is generated by AI, based on text from customer reviews

service
264
value
226
shipping
253
returns
207
quality
212
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NL
1 review
0 helpful votes
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Got it fast but.
September 13, 2017

I got my legit Moncler tee (it was authentic and it came)
But some white stripes over the tee. And damaged a little bit.
Did it in the washing machine and got most of it out.

I give Ssense a 6,0

Date of experience: September 10, 2017
Australia
1 review
0 helpful votes
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Rapidly come to me
September 13, 2017

So fast to delivery
Really good
Next time i will buy something on ssense
I'm happy cause of quick delivery of ssense

Date of experience: September 9, 2017
Japan
1 review
0 helpful votes
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NICE
September 13, 2017

I am very satisfied. It was early to deliver it after placing an order. And it was carefully packed. I asked Japan from abroad, but I am satisfied because I did not pay high tariffs. I will use it by all means if there is another opportunity. Thank you very much.

Date of experience: September 9, 2017
California
1 review
1 helpful vote
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I love the cloth and shipping, but they charged 5 dollars of INTERNATIONAL TRANSACTION FEE. They did not notice me that there are some fees. If i knew i would pay with paypal... sad...

Date of experience: September 9, 2017
Sarah A. — SSENSE Rep
over a year old

Hi Jun - We apologise that you got charged an international transaction fee for your purchase. These are charged by your bank for international transactions so we do not have any control or foresight on them. For more information on international transaction fees we suggest to call your financial institution.

Japan
1 review
0 helpful votes
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Depends on valuable or not,,,
September 12, 2017

Packaging is not good for item this time, 'cause Gosha Rubchinskiy'a jacket is made of jersey.
But I wonder if it were safe or ok on precious valuable item...;-(

Date of experience: September 9, 2017
Iowa
1 review
0 helpful votes
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Size not fit
September 12, 2017

The shoes I bought is not as the same size as I used to buy. But two t-shirts are pretty good and look very beautiful when wearing.

Date of experience: September 9, 2017
Missouri
1 review
0 helpful votes
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Quick and Easy
September 12, 2017

Checking out was simple and straightforward. With that, they shipped it that very same day, and it arrived very quickly to my house. I will definitely be buying from them again.

Date of experience: September 9, 2017
Argentina
1 review
1 helpful vote
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Very Bad service
September 12, 2017

Very bad Company and Bad customer Service. The worst. Everything tales too much time with them. Terrible experience

Date of experience: September 9, 2017
Carlie E. — SSENSE Rep
over a year old

Hi Maria,

We appreciate you taking the time to leave your feedback. We are sorry that you were not satisfied with your experience with us. We can see your order shipped out within a few hours of you placing it, but with that said, understand waiting for a much anticipated package can be frustrating. We hope to continue to improve our shipping services in the future to offer the fastest delivery possible!

We do not see any correspondence between you and our customer care, but with that said, we invite you to contact us at any time- we are open 24/7 and would be happy to assist you!

Best regards,
SSENSE Customer Experience

Italy
1 review
0 helpful votes
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Customer Service
September 12, 2017

The purchase was all right but there was a misundersting with the Customer Service about duties and taxies.If I need an information I wait for only for an answer, not more. I'm still waiting for it. But it doesn't matter, the delivery was perfect. Thanks

Date of experience: September 9, 2017
New Jersey
1 review
0 helpful votes
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Exvellent
May 5, 2021

The item came quickly and looked like the item promised on line! Loved it and will use this site again in the future.

Date of experience: September 9, 2017
Canada
1 review
0 helpful votes
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Couldn't get better service
September 12, 2017

Very helpful, quick and all my questions were answered past expectation. I got a restocking date for the item I wanted and would not have got that from anyother clothing site.

Date of experience: September 9, 2017
California
1 review
0 helpful votes
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Great service
May 5, 2021

Great service and super fast shipping will definitely doing a lot more shopping at ssense. Looking forward to the next purchase I make at ssense

Date of experience: September 9, 2017
New Jersey
1 review
0 helpful votes
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Purchase received in a timely manner.
September 12, 2017

Ssense has a great selection of items that are current and fashionable. Customer service is knowledgeable and answered all of my questions regarding my order.

Date of experience: September 9, 2017
Japan
1 review
0 helpful votes
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Good!
September 12, 2017

I am Japanese.
I cannot English.
Todokunoga hayakute yokattadesu!
Moshi kikaigaareba matariyou$#*!ai.

Date of experience: September 9, 2017
Massachusetts
1 review
0 helpful votes
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Excellent service!
September 12, 2017

Looked for this item everywhere and couldn't find it. SSENSE saved the day! Speedy delivery to Boston! Thank you!

Date of experience: September 9, 2017
Canada
1 review
0 helpful votes
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SUPER!
September 12, 2017

I bought a Gucci belt et WOWOWOW it is beautiful and I am very excited to give this gift to my daughter who will be 25 years old. THANKS!

Date of experience: September 9, 2017
Ecuador
1 review
0 helpful votes
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Magnificent
September 12, 2017

The shipping was really quick my package arrived the next day I bought it and the service was excellent too, I'm really happy

Date of experience: September 9, 2017
California
1 review
0 helpful votes
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Site has everything I could possibly need, plus free shipping to the US.
Shipping was fast and I was able to track my parcel so another thumbs up there. 10/10 would recommend to anyone

Date of experience: September 9, 2017
Japan
1 review
0 helpful votes
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Perfect
September 12, 2017

Delivery was very early and was polite.
The state of the product was perfect, too.
In addition, I want to use it.

Date of experience: September 9, 2017
Spain
1 review
0 helpful votes
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Fast delivery
September 12, 2017

The delivery was fast and in excelent condition. I would however have appreciated a bag from the store or Ssense to carry the purchased gift without the box. Also, a bit more personalised details in the packaging would also be nice and appreciated. Had it been so, I would've rated the service with 5 stars (excellent).

Date of experience: September 9, 2017

From the business

The two storey SSENSE boutique is located on the waterfront of Montreal? ۪s historic district at 90 St. Paul West. Boutique Hours: Monday 10 AM - 6 PM Tuesday 10 AM - 6 PM Wednesday 10 AM - 6 PM Thursday 10 AM - 9 PM Friday 10 AM - 9 PM Saturd...


ssense.com
Founded in 2003
Montreal, QC, Canada
+144
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