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SSENSE Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to unreliable shipping and inadequate customer service. Many customers report delayed deliveries and unresponsive support, leading to frustrations with order cancellations and return processes. While some customers acknowledge the quality of products, these positives are overshadowed by negative experiences, including poor packaging and unprofessional interactions with customer service representatives. A common sentiment is a lack of accountability and transparency, prompting customers to question the company's reliability and consider alternative retailers for their luxury purchases.
This summary is generated by AI, based on text from customer reviews
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I got my new pair of Valentino shoes but they did not inform me that there is an international shipping cost!
They were sold out everywhere. I'm very happy i finally found them and also for a good price.The delivery was also very fast.
I never received my shoes and I'm out of money while PayPal also chose to agree in favor of ssense to not give me a refund leaving me out of money and my shoes.
The quality of the belt was same as it was seen in the picture. Delivery was quick and accurate too.
I would definitely order again from ssense!
Gucci belt is beautiful, but I think I need a belt box, if next time I can get the box, I will very appreciate for that.
La commande est arrivée très vite est en excellent état. J'ai également u le service client au téléphone qui lui aussi ma très bien conseillé et à put m'aider dans mes choix.
This is my first time at SSENSE. The customer service reacted promptly to my question. The customer service is excellent. Thank you.
Did not understand the representative that I was connected with. I had to call in again and speak to someone else that I understood clearly. There was a long process with the defected item where pictures had to be sent AND THEN verified through the warehouse department. THEN a return label would then be issued. Very lengthy and time consuming as you only have a couple of days under the return policy even though I contacted the customer service department the same day that I received the item. Response time frame from the representative was very slow too.
I purchased a pair of Grenson boots for my husband's birthday, and they arrived so quickly. He loves them. He didn't know what to expect when seeing I purchased something from SSENSE, since there is a very nice conglomerate of clothiers, products, etc. to choose from.
The item shipped and was delivered quickly, which I greatly apprictated. I'd definitely reccomend Ssense to a friend. However, I'm annoyed that Sitejabber keeps constantly reminding me to review the website.
Perfect, really satisfied, i must recommend friends to buy things in SSENSE.
Very fast delivery, nice service
Wow that arrived quickly. Is there really anything else to say? I think it's weird that this review forces you to write at least 100 characters though...
My order arrived quickly and the shoes were in perfect condition. I couldn't ask for more! I will definitely be ordering from SSENSE again!
Package came very fast but that $#*! was too big my $#*! how the $#*! is a small so big a young $#*! need a extra small but $#*! it I put it in the dryer and it shrunk so I guess $#*! good. Ya $#*!s is valid though imma give a good review.
I bought the Diesel white sandals from SSENSE and it was my first time purchasing any products from the website. I heard about the site from my friend and decided to go check it out for myself. Upon purchasing the sandals, there was no problem whatsoever. The order confirmation was quick and shipment was also fast. Will definitely buy from SSENSE again!
I was able to order exactly the right size clothing because Ssense had thoughtfully included a very detailed size chart. No returns necessary! This is so ssensible! I wish other vendors would provide such precise inforomation.
I had a very good experience shopping with SSENSE. The delivery was fast, and the shoes here very well packed.
Customer service went Above and Beyond on this order. Mistakenly hit cancel and customer service made sure that my order remained and shipped out within 24 hours.
From the business
The two storey SSENSE boutique is located on the waterfront of Montreal? ۪s historic district at 90 St. Paul West. Boutique Hours: Monday 10 AM - 6 PM Tuesday 10 AM - 6 PM Wednesday 10 AM - 6 PM Thursday 10 AM - 9 PM Friday 10 AM - 9 PM Saturd...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Amanda - We apologise for your experience. Thank you for sharing your feedback with us, it will help us in improving and streamlining our processes. If there is anything more we can help with please feel free to contact us at [email protected].