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SSENSE Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to unreliable shipping and inadequate customer service. Many customers report delayed deliveries and unresponsive support, leading to frustrations with order cancellations and return processes. While some customers acknowledge the quality of products, these positives are overshadowed by negative experiences, including poor packaging and unprofessional interactions with customer service representatives. A common sentiment is a lack of accountability and transparency, prompting customers to question the company's reliability and consider alternative retailers for their luxury purchases.
This summary is generated by AI, based on text from customer reviews
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Ordered a yeezy season 5 sweatshirt that was a bit too cropped for my liking. Ssense was super easy and eager to work with me to get it back. Quick return with documented steps.
Id recommended this site to everyone, very user friendly, great product and service as well. I was very impressed with how fast the shoes I ordered came to me 5/5.
I never had such a bad experience! I tried to biy 4 times a shoe and you rejected! Domeone steal my credit card before and purchase in your page!
Size was too big and did not receive a return refund as well so disappointed. Should consider the customers that shop from outside North America in the future
Really good service. Item arrived in a couple of days as advertised. Would definitely use again and recommend to others
Ssense is a fantastic site to buy high end clothing and suited my clothing preferences perfectly. They have a huge variety in their items and provide international shipping with tracking available. The package was earlier than estimated and the product was in immaculate condition and fully legitimate. Will definitely be purchasing with Ssense again very soon!
Fast next day delivery! Great service! I love the item I purchased. Exactly the same as I saw on internet
The whole process from start to finish, to get the item to me in the uk within 4 days was amazing. I was kept uptown date throughout on my order, however not completely satisfied with the product as on almost every occasion I struggle with the zipper fastening at the first attempt. I have fed this back direct to Mackage customer services as this is not ideal and not what I expect from a high end brand and an expensive item at that. I am currently waiting for a response from them
Je suis ravie de l'achat. L'article est conforme à mes attentes. La commande a été rapide et la réception du colis aussi. Je recommande sans problème.
Item arrived very fast and included shipping tracking, flawless transaction. Would definitely buy from this site again in the future!
Adidas sneakers arrived quickly and my return due to size was handled promptly. The staff was very professional
I like the selection of the clothing and fashion on SSENSE, yet I had ordered an item weeks ago, and it seems the idem is still "on hold". I don't know what to do about this, and it is very frustrating. I don't know if its just me, or they just have bad shipping, it is just annoying.
Every time I purchase with SSENSE, I have one of the best shopping experiences, both in the variety of clothing they offer, their fast delivery times, as well as their top notch customer service.
I purchased from this site and in addition to the rest prices they had lightning fast delivery here to me in Atlanta from Canada. Will definitely be purchasing more items.
The final priced they showed should be the final price. Not when I get the item & the courier asks for me to pay the taxes.
I haven't received my credit back yet but easy to work with in regards to getting the instructions and RA.
Incredible customer service, product arrived in record time in perfect condition - can't wait to order again!
It's a good experience shopping with SSENSE. The website is beautifully made with style, I am happy with the reliable shipment.
Shoes came reasonably quick and were priced nicely with promotion. Only downside was that the shoes I'd ordered came with some evident creasing on the side. Generally a trustworthy and pretty good site to purchase from though
Great experience, I bought jeans from Vetements with a very good sale price. Absolutely raccomended especially during sale time
From the business
The two storey SSENSE boutique is located on the waterfront of Montreal? ۪s historic district at 90 St. Paul West. Boutique Hours: Monday 10 AM - 6 PM Tuesday 10 AM - 6 PM Wednesday 10 AM - 6 PM Thursday 10 AM - 9 PM Friday 10 AM - 9 PM Saturd...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members