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SSENSE

2.5

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SSENSE Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to unreliable shipping and inadequate customer service. Many customers report delayed deliveries and unresponsive support, leading to frustrations with order cancellations and return processes. While some customers acknowledge the quality of products, these positives are overshadowed by negative experiences, including poor packaging and unprofessional interactions with customer service representatives. A common sentiment is a lack of accountability and transparency, prompting customers to question the company's reliability and consider alternative retailers for their luxury purchases.

This summary is generated by AI, based on text from customer reviews

service
264
value
226
shipping
253
returns
207
quality
212
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GB
1 review
0 helpful votes
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Service was excellent. Quick dispatch of the product and totally hassle free. Will use again without a doubt

Date of experience: October 12, 2017
Canada
1 review
0 helpful votes
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Needs a mobile app ASAP
October 14, 2017

Everything went well... the package arrived earlier and everything was intact. The packaging was good. Better than most of the online stores out there and i have recommended the store to all my friends. This website has better return policies than most of the canadian stores plus you do not need to pay extra duties as theyre included in the price.

Date of experience: October 12, 2017
Canada
1 review
1 helpful vote
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Sexual satisfaction
October 14, 2017

I chose one week shipping and received the package the next day n the clothing I ordered was exactly as what was in the picture

Date of experience: October 12, 2017
Washington
1 review
0 helpful votes
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Hello
October 14, 2017

The item I ordered did not fit me--and has been returned as directed. I shall see how quickly you credit my account. However, if all goes well--I am satisfied with your professional service and will definitely use your site again!

Date of experience: October 12, 2017
Ohio
1 review
0 helpful votes
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Great speed and service
February 18, 2021

Love my 032c shirt! Shipping was not only crazy fast but also free! Ssense has such a great product range. Ssense is wonderful.

Date of experience: October 12, 2017
District of Columbia
1 review
0 helpful votes
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100% AUTHENTIC AND FAST SHIPPING
October 14, 2017

Thank you for the new FENDI fall edition! You are all amazing! Overnight shipping from Canada received it the next day for absolutely FREE! Only thing FREE in this world is HELLO AND GOODBYE and of course FRRE Shipping!

Date of experience: October 12, 2017
Florida
2 reviews
0 helpful votes
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Great purchasing and shipping process
October 14, 2017

The site is easy to navigate and offer great products. The purchasing process was simple and quick. My item was delivered when promised and I love my item! Would definitely purchase again from SSense.

Date of experience: October 12, 2017
GB
1 review
0 helpful votes
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Great site, would recommend.
October 14, 2017

Great site, easy to navigate. Delivery to UK really fast, especially since coming from overseas. Would definitely use again.

Date of experience: October 12, 2017
Arizona
1 review
0 helpful votes
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Excellent service
October 14, 2017

Shipped and received my order quickly, I was even able to intercept my order at a facility as I'd be away from the house and not able to sign for it.

Date of experience: October 12, 2017
Georgia
2 reviews
0 helpful votes
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Very easy to deal with
October 14, 2017

I ordered boots, which unfortunately did not work for me. However, the return process was quick and painless. I would definitely shop with Ssense again!

Date of experience: October 12, 2017
Texas
1 review
0 helpful votes
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Free shipping
October 14, 2017

The shipping was great and there were no problems with the order at all. My order came in with defects and shipping was free.

Date of experience: October 12, 2017
Virginia
2 reviews
0 helpful votes
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What more could you ask for?!?!?
October 14, 2017

Very pleased with the product and its delivery. I have ZERO complaints! The product was exactly what I ordered stylish and comfortable and the delivery time was met without any issues.

Date of experience: October 12, 2017
Pennsylvania
1 review
0 helpful votes
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Great service
October 14, 2017

Great and fast service. Although I didn't receive and tracking confirmation number my merchandise came within 3 days

Date of experience: October 12, 2017
Illinois
1 review
0 helpful votes
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Great Gift!
October 14, 2017

I purchased the Alexander McQueen skull bracelet for my daughter's birthday. It arrived in great condition and in a timely matter. My daughter will be so excited when she sees it!

Date of experience: October 12, 2017
Norway
1 review
0 helpful votes
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Excellent service
October 14, 2017

Really good service. And customer service are really easy to talk to. Express delivery to norway. Took only 3-4 days.

Date of experience: October 12, 2017
Philippines
1 review
0 helpful votes
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Very Good!
October 14, 2017

I was very satisfied with the whole experience in shopping my favorite brands with your shop and im sure to shop again soon

Date of experience: October 12, 2017
Indiana
1 review
0 helpful votes
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I ordered a swimsuit on my coffee break at work (a little retail therapy) and two days later was a sleek little box waiting for me. It came sooner than expected and wasnt over packed. Secure enough while still minimal. Might as well have walked out of a store with bag in hand!

Date of experience: October 12, 2017
Canada
1 review
0 helpful votes
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Good customer service
October 14, 2017

Even though my purchase didnt work out... the customer service was excellent!
Would definitely shop there again!

Date of experience: October 12, 2017
Canada
1 review
0 helpful votes
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First-class customer service!
October 14, 2017

Customer service was amazing! I would definitely shop again and would recommend to anyone. Shipping was fast and return was very easy. Thank you!

Date of experience: October 12, 2017
Canada
1 review
0 helpful votes
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Great and Efficient Service
October 14, 2017

I ordered online and within just a few days it was delivered to my door, no hassle. The process was a lot quicker than expected. The product came in perfect condition and as described online!

Date of experience: October 12, 2017

From the business

The two storey SSENSE boutique is located on the waterfront of Montreal? ۪s historic district at 90 St. Paul West. Boutique Hours: Monday 10 AM - 6 PM Tuesday 10 AM - 6 PM Wednesday 10 AM - 6 PM Thursday 10 AM - 9 PM Friday 10 AM - 9 PM Saturd...


ssense.com
Founded in 2003
Montreal, QC, Canada
+144
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