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SSENSE Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to unreliable shipping and inadequate customer service. Many customers report delayed deliveries and unresponsive support, leading to frustrations with order cancellations and return processes. While some customers acknowledge the quality of products, these positives are overshadowed by negative experiences, including poor packaging and unprofessional interactions with customer service representatives. A common sentiment is a lack of accountability and transparency, prompting customers to question the company's reliability and consider alternative retailers for their luxury purchases.
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Fast delivery and I live in France! Very good quality product just as described. Straight forward ordering process.
Very recommendable, my order cames in only two days to switzerland - carefully wrapped and in great quality.
Beautiful coloured mules that are comfy & gorgeous. A shoe that is as casual as it is dressy and the suede feels lush!
Best experience I have had! Order placed shoes came on time! Free Shipping! Will surely use you again
Terrible packaging, no mention of risk associated with international customers and returns. Cost me £75 to return an item that did not fit
From the customer service getting back to me within minutes about sizing via text, to how fast my order arrived (free express shipping), I am very happy with my order and had a great experience shopping with Ssense.
My item came quick and was wrapped beautifully. I ordered a scarf for a birthday present and it came prepared to give as a gift
This was my first time making a purchase from Ssense. I have always been a little skeptical with purchasing lucury goods from online sites. This experience confirmed mh worry. Not only did the item arrive without a box. It had nail marks on the inside flap. The first customer care agent I spoke to also kept on telling me marks are to be expected because this type of leather is prone to wrinkles and marks and its only natural. Even though I showed her photos of obvious scratches done by hand. It was very dissapointing.
They were good enough to show me photos of one from the warehouse in better condition. However when I sent back my poor comdition purse, instead of sending out the good one. They refunded me my money. I have to call back to replace the order. The whole process is absolutely horrible. I will never shop on this site and neither will any of my friends.
I purchased a down jacket that was too large. The jacket arrived within 2 days and I returned it immediately with the prepaid postage and was reimbursed immediately. I will definitely shop with Ssense again! So easy and a wonderful selection of designers and clothing!
Received m order promptly and in perfect condition. The price was excellent. I had to call service when ordering and got assistance right away. I would have no qualms about ordering again from SSENSE.
The product arrived quickly and even though I didn't keep the items, it was very simple and efficient to return everything and I was refunded very quickly which was great.
After being told my delivery would take 4 days I thought I was ordering in plentlyy of time for my boyfriends birthday. However the security process that I was unaware of took a week to get through before it was actually sent. Then it was sent laate and somehow ended up in america again on the day it was meant to arrive. They then had to resend it which took another 4 days and was 5 days after my boyfriends birthday.
Helpful and effective customer service. Authentic product and perfect condition. Delivery was punctual and secure
Very bad, I havent received my shoes yet, and I dont know where to pick them up. Need your assistance
The service was great. Had a very good selection of clothing in the OW selection. I really do look forward to purchasing from this site in the future. The shipping time was absolutely great, especially for the location of the store. So overall a very good our has experience for me as a customer.
Generally, I am very satisfied about the clothes, delivery and the pricing.
I was looking for some extraordinary clothes in the internet. So I got accidentally on your homepage. I have not been on your homepage before, so I thought that might be a good idea.
While I was going through all the pictures and models, I surprisingly distinguished 2 models which I do know from Switzerland, though. I guess this was one of the most essential points for me, which finally made me buy the clothes. Do not worry! Your clothes are very very nice! I am looking forward to buying a bunch more clothes to fill up my closet with fresh new stuff!
Thanks a lot for being the best online shop worldwide.
I purchased a pair of converse cdg in size 7 (women 37eu) but ssense sent me a size 9 for man. So i shipped back the item the fees where 38 to ship it back and they are not refunded tho. And morrover i called ssense to know more about this problem and the lady said that there wasn't converse x cdg anymore in there wharehouse wheras the product is still on the website in all size.
It was for a gift and i'm not happy with my experience won't buy again on ssense
From the business
The two storey SSENSE boutique is located on the waterfront of Montreal? ۪s historic district at 90 St. Paul West. Boutique Hours: Monday 10 AM - 6 PM Tuesday 10 AM - 6 PM Wednesday 10 AM - 6 PM Thursday 10 AM - 9 PM Friday 10 AM - 9 PM Saturd...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members