SSENSEReviews 1,203

I like the wide range of product of Ssense, but the delivery is quite slow, espceially for me living in Macau. Canada post is probably quick within canada, but outside Canada it s really. Slow =[

I would suggest using Dhl / Fedex / Ups for international delivery. I am sure there is a lot of international customer on Ssense. The bad thing about canada post is since its not available in Macau (and many other coutries), it only delivers to the post office so I have to go and pick it up. As with many other online shoping site, they mostly use dhl / fedex / ups so they do deliver it to my home instead of me picking it up at the post office. Thats a weak point of Ssense compare to other shopping sites. Online shopping is for lazy people. Lazy people like us really dont wanna go to the post office to pick up our parcel =[

The good thing about Ssense is there is abundant stock of the products and the styles are very updated.

This is my first experience with Ssense, looking forward to an improvmemt in the delivery.

I have shopped all over the world from Tokyo, Paris, Prague, New York and Copenhagen to name a few. This was the absolute worst shopping experience I have ever had. I bought the jacket online and it was too big. I contacted customer service to arrange a smaller one to be sent to the store. I go to the store to try it on in the same style and color and I decided to get the smaller size. The sales rep said you can't take it now you have to return the one you bought online and then comeback and repurchase the smaller size in store. What sense does that make? What company gives you your money back and takes the risk of you buying somewhere else because they didn't what to do the exchange in the store? Once I got my refund, I went back to the store to buy the medium, upon closer inspection, I found two stains and the white label that is underneath all Stone Island badges on their jackets missing. I realize they're selling me a used jacket perhaps from a model shoot. I've figured I've had enough so I went to buy it online from Europe nicely packaged with a free gift. P.s. The sales associates in the store should learn the art of customer service, tone down the arrogance and stop acting like they're doing us a favor.

SSENSE couldn't even get the right sizing of their inventory on the website. I had ordered the CDG Play converse in the women's section in a size 6, IT 36. Any individual with a brain would have thought that a women's size 6 would be delivered to their house. But to my surprise, a men's size 6 came in... Then I had contacted customer service with my issue and they did not even apologize for their misleading advertising. SSENSE if you're going to sell something, at least get the sizing right FROM THE FIRST DAY that you put it on the site. So disappointing. All customer service could say that it is their standard site/sizing dropdown menu... The worst customer service. Will never shop at SSENSE again. I'm just happy that I got a refund. The shipping was good, thanks to Canada Post.

As it was my first time ordering from SSENSE, I contacted customer service regarding the sizes (as I was ordering shoes). The lady on the other end was super friendly and helped me work out which was the best size for me based on my australian shoe size.

In terms of receiving my order, it took a little longer as they do a security check to confirm your card for the first order but once that was done, the processing and shipping was super fast. The package arrived in perfect condition as everything was wrapped carefully. (And the shoes fit perfectly thanks to their customer service!)