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SSENSE Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to unreliable shipping and inadequate customer service. Many customers report delayed deliveries and unresponsive support, leading to frustrations with order cancellations and return processes. While some customers acknowledge the quality of products, these positives are overshadowed by negative experiences, including poor packaging and unprofessional interactions with customer service representatives. A common sentiment is a lack of accountability and transparency, prompting customers to question the company's reliability and consider alternative retailers for their luxury purchases.
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It was my first time buying items from ssense very good product delivered very prompt i would highly recommend them.
I love the jacket so soft and the fur is absolutely gorgeous. Jacket is true to size but if your planing on wearing a thicker sweater under it size up. Great customer service experience as well.
Had big problems with DHL but ssense customer support was great and kept in contact/updated me when necessary. When deliveries have issues all you really want is to be heard, seen and reassured <3
Gracias xxx
Was so surprised to receive my order in under 24 hours with standard shipping. Will definitely be ordering again!
Helped me work through deciding what size to get since the designer had multiple size options, i. E. European and UK. They even sent me photos of the box of shoes before sending them my way.
Expedited shipping was great - chose ssense because I could also return quickly for free - which I ended up not having to do because the item fit!
I ordered an item for my friends birthday on the 7th of October and I have received it because my parcel was delivered elsewhere.
Great products. As described. More selection than most other stores. Fast shipping.
Will buy again.
I made my first purchase here for a moncler jacket. The payment was straight forward and the process was great. I never shopped here before but I get emails frequently for new products they receive. The items they receive is great and very fashion forward. But I do wish I get a earlier email for limited products like yeezy sneakers. Most of the time when I try to purchase them the site is frozen or it sold out even before I get the email. Anyhow hopefully next time I am fast enough for those sneakers and I would definitely buy here again for my future purchases!
Everything was smooth and easy to see and access. The site is layed out nicely and is visually appealing. Very convenient and shipping was fast.
Everythings great. Just that presentation of the product ( how its packed and how the condition of the product box was) wasnt there for the amount of money I invested in it. Gucci box was all beat up and almost looks like it has been returned before or something. Other than that, quick process and fast shipping.
This was my first time shopping with SSENSE. Product was exactly as described, shipping was extremely quick. The customer service was very helpful - I had a question about sizing and the rep was very knowledgable. I love SSENSE's selection of products, and the great prices. Will definitely buy again.
Amazingly fast shipping! Will buy from again! No complaints transaction was smooth and fast was worried about it not getting to my house on time but instead it got there in 2 days!
When I try to purchase and checkout I ALWAYS have difficulty whether it be with paypal or card. For example the yeezy releases I always encounter errors such as adding sizes that are out of stock or whatnot.
I ordered an off-white hoodie and the next morning i double checked the sizing and realized i needed a size down. The size i needed was still in stock and my order did not ship and was still at the warehouse. I called and requested to swap the size for something smaller since my item was still in the hands of SSense. They told me this was not possible. The only way i could get a new size was to ship it back. Why waste money shipping it to me when i already stated it was the wrong size. That's so much extra work when it couldve been taken care of while it was still in the hands of the seller. No attempt was made to swap out my size. Just kept telling me their system wouldnt allow it. Isnt giving the customer what they want the key to great customer service? Why send me the item when i clearly told you it was the wrong size?
The items i ordered shipped very quickly, arrived very quickly and came in perfect condition, as expected! Extremely satisfied with customer service and product. Definitely would purchase from SSENSE again.
Ordered item, did fit and return. Very prompt serviced. Will definitely recommend to everyone. Super fast delivery, and super fast refund. Extremely happy with ssense
I had a couple questions and being able to text them was really easy and helpful. Great customer service and fast delivery
I have to pay 41 pound for return. Too expensive. Ssense should consider this return issue again. Thanks
From the business
The two storey SSENSE boutique is located on the waterfront of Montreal? ۪s historic district at 90 St. Paul West. Boutique Hours: Monday 10 AM - 6 PM Tuesday 10 AM - 6 PM Wednesday 10 AM - 6 PM Thursday 10 AM - 9 PM Friday 10 AM - 9 PM Saturd...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members