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SSENSE Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to unreliable shipping and inadequate customer service. Many customers report delayed deliveries and unresponsive support, leading to frustrations with order cancellations and return processes. While some customers acknowledge the quality of products, these positives are overshadowed by negative experiences, including poor packaging and unprofessional interactions with customer service representatives. A common sentiment is a lack of accountability and transparency, prompting customers to question the company's reliability and consider alternative retailers for their luxury purchases.
This summary is generated by AI, based on text from customer reviews
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Package came quick and packaged nicely, although i did buy the 2 day ship option. I would definitely purchase from here again.
Ssense has the best assortment with beautiful and informative photography to back it up. Shipping is painless and fast.
I like the selection of articles / designers the website provides, good service, I will surely shop at them again.
The package was nicely wrapped and compact, the package also came within the time frame. Returning was super easy and great.
Packaging and feel is imitation, can not be sure is genuine goods, shipping information is not clear, no goods after ordering the information, you need to wait for more days to get the site to view the information is not updated, etc...
The item itself is very good. Well packaged and the international shipping time is quit short. I will recommend this website to my friends and will definitely shop with ssense again.
I ordered 2 belts that I needed in 6 days. Given the longest time frame out of 1-2 days processing and up to 4 days shipping I was assured to get them within 6 days. Not so. In fact after writing to customer service 5 working days ( 7days) after placing my order I am told they have received more orders than usual and processing is delayed. Really? They have my money and all I have is lame excuses.
Never again.
Pretty much everything they sell is available elsewhere so I suggest avoiding this unprofessional site altogether.
The packaging is missing from the brands, the items offered are genuine and without the bag or pouch made false
I would recomend this store to everyone! I live in Switzerland and i only had to wait 2-3 days, no shipping cost, no customs duties. 10/10 again
I purchased a couple of shirts for my husband, and it was abit tight for him. I emailed the store and ask if I can return it and get a refund.
I dropped it off at the post office and in a couple of weeks I got my refund. It was quick and simple. Thank you
Had to return a pair that were a size too small. They advised on the correct method to return said pair. I'm glad I ordered the size up, they fit great and they are straight fire.
Love these shoes! Comfortable and unique. Fit True to size. Quick delivery, too. Would definitely recommend.
My experience with SSENSE was amazing. Shipping was fast, they're great with returns/exchanges, and I'm very happy with the product I received. Will definitely use again!
I cancel my order 2hours after my command but the next day i receveid a mail who said my tee is ship and when ssense refund me then dont paid the feed, so i lose 20 with this problem...
I am very pleased with the fast service and this includes shipping, delivery and most important the price offered is better than the other online shopping site.
Everything was smooth. Customer service reps were very helpful and informative. I would shop from Ssense again.
Hesitant to buy such a expensive jacket online without even trying it on if it fits. Thankfully their return policy is awesome. It ended up coming in 3 Days and it fit just right as Im in between a small and medium. So the Medium fit was right. Didnt have to return it within 7 days for a full refund with no shipping loss. Great system. Will cop in the future again.
Happy with ssense service, prompt shipping. However, i wouldnt mind if they occasionally sent promo/discount codes considering ive made a few purchases off them.
From the business
The two storey SSENSE boutique is located on the waterfront of Montreal? ۪s historic district at 90 St. Paul West. Boutique Hours: Monday 10 AM - 6 PM Tuesday 10 AM - 6 PM Wednesday 10 AM - 6 PM Thursday 10 AM - 9 PM Friday 10 AM - 9 PM Saturd...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members