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SSENSE

2.5

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SSENSE Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to unreliable shipping and inadequate customer service. Many customers report delayed deliveries and unresponsive support, leading to frustrations with order cancellations and return processes. While some customers acknowledge the quality of products, these positives are overshadowed by negative experiences, including poor packaging and unprofessional interactions with customer service representatives. A common sentiment is a lack of accountability and transparency, prompting customers to question the company's reliability and consider alternative retailers for their luxury purchases.

This summary is generated by AI, based on text from customer reviews

service
264
value
226
shipping
253
returns
207
quality
212
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Texas
1 review
0 helpful votes
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Vans Slip on OG LX
October 20, 2017

Everything went smoothly. Thought I would've received them sooner though! I haven't worn them yet, but in due time.

Date of experience: October 16, 2017
Australia
1 review
0 helpful votes
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Dr Martins - Wrong size
October 19, 2017

I purchased a pair of Dr. Martins and received them within 2 weeks however I was sent the wrong size shoe in the correct size box. I contacted Erica from customer service who was beyond helpful with organising to have my shoes sent back and the right size sent back out to me in Australia. Great Customer Service!

Date of experience: October 16, 2017
China
1 review
0 helpful votes
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Quick, well-packed
October 19, 2017

Glad to have bought with Ssense because it was quick delivery, well packed box and authentic. DOn't like this 100 character minimum

Date of experience: October 16, 2017
Illinois
1 review
0 helpful votes
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Best retailer
October 19, 2017

Shipping was so quick and fast, said 2 two days but actually 1 day. Love this store. Have lots of crazy sales and good varieties of brands

Date of experience: October 16, 2017
Cyprus
1 review
0 helpful votes
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Excellent shopping experience
October 19, 2017

Excellent customer service, fast delivery and great shopping experience. One of the best shopping site online. Thank you ssense.

Date of experience: October 16, 2017
GB
1 review
0 helpful votes
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Great service!
October 19, 2017

I live in england was nervous about ordering, but excellent service all the way through would buy from you again!

Date of experience: October 16, 2017
France
1 review
0 helpful votes
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Super cool!
October 19, 2017

The baskets are just perfect for any occasion and under any form! That was a present for my father and he cannot stop wearing them!

Date of experience: October 16, 2017
Australia
1 review
0 helpful votes
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Very good experience
October 19, 2017

Ultra fast delivery. Its unfortunate that I did not like the fit of the jeans but it was a good experience

Date of experience: October 16, 2017
Italy
1 review
0 helpful votes
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Great experience
October 19, 2017

Sono molto molto soddisfatta, gli occhiali sono bellissimi, il servizio veloce e affidabile. Scrivo dall Italia. Credo che ordinerò ancora
Grazie
XXX

Date of experience: October 16, 2017
California
1 review
0 helpful votes
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Great experience
February 18, 2021

I purchased a Balmain Tee from this site. I received my order within a timely manner to the US. Overall it was a great experience

Date of experience: October 16, 2017
California
1 review
0 helpful votes
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Best site to order from
October 19, 2017

My Package arrived extremely fast, within a matter of 1 and a half days! I will definitely be ordering from here again.

Date of experience: October 16, 2017
Germany
1 review
0 helpful votes
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The Goods were delivered way quicker than expected, which made me really happy. The quality is amazing so I'm satisfied with that. Only Problem i had was that I think that the return system is a little confusing but at the end it all worked out.

Date of experience: October 16, 2017
Germany
1 review
0 helpful votes
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Ssense did a great job on my purchase
October 19, 2017

Im 100% satisfied with shipping etc, ssense is one of the most reputable sites in my opinion, I had to give 4 stars because the Balenciaga scarf I have ordered had loose tags after wearing it once but that's obviously not ssense' fault

Date of experience: October 16, 2017
Texas
1 review
0 helpful votes
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Yall are the best.
October 19, 2017

Great service, extremely satisfied with my purchases and the way theyve been handled. Fast shipping is always a must, really fast and super secure. Plus free shipping which is really great.

Date of experience: October 16, 2017
Canada
1 review
0 helpful votes
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Quick and simple
October 19, 2017

Ordered a pair of shoes half a size too big, just requested a return, SSENSE sent me a return shipping label instantly, dropped it off at the post office, got my refund in like 2 days. 10/10 would order from SSENSE again, now that I know how easy it is to deal with products if they don't fit.

Date of experience: October 16, 2017
GB
1 review
0 helpful votes
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I am extremely happy with my purchase top class service and great shipping to to the uk, will definitely use again. Fab experience with SSENSE.

Date of experience: October 16, 2017
Canada
1 review
0 helpful votes
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Everythings on point!
October 19, 2017

Very fast FREE shipping, high quality fashion gear, i will keep buying at ssense! Very satisfied. I love off white and im glad to find some here, thank you so much! Regards

Date of experience: October 16, 2017
Canada
1 review
0 helpful votes
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A+
October 19, 2017

SSENSE provided fast and efficient customer service regarding my order, as well as shipping for my item was fast as well.

Date of experience: October 16, 2017
Germany
1 review
0 helpful votes
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Excellent
October 19, 2017

Very fast shipping and top quality service. Would recommend and my first choice for luxury purchases.

Date of experience: October 16, 2017
Canada
1 review
0 helpful votes
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Great experience!
October 19, 2017

Accurate shipment, delivered quickly. Nice to buy within Canada and not get hit with extra duties and taxes upon delivery!

Date of experience: October 16, 2017

From the business

The two storey SSENSE boutique is located on the waterfront of Montreal? ۪s historic district at 90 St. Paul West. Boutique Hours: Monday 10 AM - 6 PM Tuesday 10 AM - 6 PM Wednesday 10 AM - 6 PM Thursday 10 AM - 9 PM Friday 10 AM - 9 PM Saturd...


ssense.com
Founded in 2003
Montreal, QC, Canada
+144
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