On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
SSENSE Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to unreliable shipping and inadequate customer service. Many customers report delayed deliveries and unresponsive support, leading to frustrations with order cancellations and return processes. While some customers acknowledge the quality of products, these positives are overshadowed by negative experiences, including poor packaging and unprofessional interactions with customer service representatives. A common sentiment is a lack of accountability and transparency, prompting customers to question the company's reliability and consider alternative retailers for their luxury purchases.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Took long time to process the order, yet it was finally cancelled due to security department wrongly input credit card information. The worse part is my credit card was blocked by the bank. Customer Service Agent - Benjamin is very unprofessional, bad attitude as well hung up twice while putting me on hold. Wasted almost 3 hours to wait on the phone and talked to 3 different agents (other 2 agents - Emi & Rumiko) with the issue unsolved. The issue was resolved by Yannick the next day at the end.
I am terribly disappointed and shocked that your company would package and deliver products in the matter it did. Its simply shocking that your organization is comfortable with your distribution practices. As I said I spent over 1300 and simply poor quality of the overall experience.
Very satisfied. SSENSE went out of their way to accommodate, answer questions, Great transaction all around!
Ordered a pair of shoes on Friday, came in the mail Tuesday, way faster than estimated delivery time
Great experience but... it isnt cool to increase the price to Mexico plus the 40 dollars for shipping
Ordered at 3PM one afternoon and it was shipped and arrived the next day! Outstanding service. I would highly recommend ordering from SSENSE.
Excellent customer service. Very quick turnaround. Amazing merchandise. I will definitely shop this site again.
Did not expect it to arrive that quick... very satisfied and would highly recommend. Package arrived in less than a week. Great product
Will certainly buy again. Delivered as promoted and arrived on time from Canada to Middle East. Well packaged to protect item
Although the product itself was amazing the service was awful. It took too long to process the order around 3-4 days when they said 2 and the shipping time took ages also. Was extremely dissatisfied as I paid £15 for this! Awful service
Terrific selection. Fast, prompt shipping. Will shop with SSense again. Called customer service with a question and she was extremely pleasant, and helpful.
Really happy with my purchase. Was a fast delivery with updates for tracking my order. I will definitely order again!
I went to this site to buy some calabasas socks to go with the calabasas track pants. The shipping was insanely faster than I thought!
Really good but the price. Shipping was fast and the package was better than I expected. Condition of the merchandise was not bad
My order came to my country in 3 day which is perfect... but there was just one problem. I didnt get an official product bag on an off white long sleeve. But i give 5 stars because i liked almost everything
Finding what I wanted was really easy and my order arrived quickly. Everything was in perfect condition (including the shoebox) which is nice.
Superfast & smooth delivery, even quicker than ordering from my own country, great price and wonderfulnselection of brands and pieces!
From the business
The two storey SSENSE boutique is located on the waterfront of Montreal? ۪s historic district at 90 St. Paul West. Boutique Hours: Monday 10 AM - 6 PM Tuesday 10 AM - 6 PM Wednesday 10 AM - 6 PM Thursday 10 AM - 9 PM Friday 10 AM - 9 PM Saturd...
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members