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SSENSE Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to unreliable shipping and inadequate customer service. Many customers report delayed deliveries and unresponsive support, leading to frustrations with order cancellations and return processes. While some customers acknowledge the quality of products, these positives are overshadowed by negative experiences, including poor packaging and unprofessional interactions with customer service representatives. A common sentiment is a lack of accountability and transparency, prompting customers to question the company's reliability and consider alternative retailers for their luxury purchases.
This summary is generated by AI, based on text from customer reviews
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Love love love
Color is unbelievable
Runs true to the size
Love the fact that I didn't have to pay tax on a purchase so I saved almost $30
End it came within two days
Unbelievable service and price. Thank you so much. Wearing my flip flops and getting lots of compliments, as expected. The question is, how did they manage to get it here so quickly?
Coat came really fast, in perfect condition, with updates as to its status the whole way. Freaking great. Well done everyone!
I ordered boots at 2pm from Canada and they were at my house in the US by 8:30 the following morning.
Great customer service! 100% would buy again
Everything was handled well on your part, the shipping out did take a TEENSY bit too long but no worries, we good.
My girlfriend tried ssense before and she had trouble with them, but they were one of the only sites that had the shirt I wanted. Ijust gave it a shot and ended up very satisfied with the whole process.
Great service and fast shipping! Have a great variety of designers and the sizing chart is one of the best for an online store. Would recommend for anyone looking to buy designer clothes.
It was my first time shopping at this site. FedEx lost the item and I am still waiting for a refund. I think the company should have refunded my purchase or sent a replacement item. Instead Ive been waiting for the FedEx investigation to conclude before anything happens. I have to say its frustrating to have to wait. Target has better customer service. One time a shipment that I ordered from target was lost and a replacement item was immediately shipped out and they dealt with the shipping provider.
Crazy good! So easy! So fast! Needed an extra small and couldn't find it anywhere else so took a chance on Ssense. I'm a believer!
Package come within a few days of order. Great condition and very satisfied. If your looking for good quality and fast delivery then your on the right page
Pleasant, very accommodating & helpful customer service representative she understood my concern & took the necessary steps to assure me. Quick delivery! Thank u.
INcompetent support. They sent me the wrong item, took about 20 calls and a month to get it refunded and get the item back.
Order Calabasas socks and they arrived quicker than what I thought. Definitely will order from SSense again, thanks.
I emailed to inquire about returning an item. I was given the best service every step of the way.
The staff returned my emails in the friendliest manner within reasonable delays.
I will reorder based on this experience!
Great customer service and shipping, I was impressed with how quickly I received my item and how quickly my refund was applied when I had to return item
I bought the item already 12days, but I didnt receive it until now. This is the worst online shopping experience I've ever encountered, please give me a fully reason and explanations. Hope your can make it better.
From the business
The two storey SSENSE boutique is located on the waterfront of Montreal? ۪s historic district at 90 St. Paul West. Boutique Hours: Monday 10 AM - 6 PM Tuesday 10 AM - 6 PM Wednesday 10 AM - 6 PM Thursday 10 AM - 9 PM Friday 10 AM - 9 PM Saturd...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members