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SSENSE

2.5

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SSENSE Reviews Summary

The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to unreliable shipping and inadequate customer service. Many customers report delayed deliveries and unresponsive support, leading to frustrations with order cancellations and return processes. While some customers acknowledge the quality of products, these positives are overshadowed by negative experiences, including poor packaging and unprofessional interactions with customer service representatives. A common sentiment is a lack of accountability and transparency, prompting customers to question the company's reliability and consider alternative retailers for their luxury purchases.

This summary is generated by AI, based on text from customer reviews

service
264
value
226
shipping
253
returns
207
quality
212
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Florida
1 review
0 helpful votes
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Very pleased
November 15, 2017

Excellent selection
Will come back
Would love to see a display of customer appreciation on your part
Would love to get any news on holiday sales

Date of experience: November 11, 2017
Japan
1 review
0 helpful votes
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Thank you for your prompt reply
November 15, 2017

I was glad I bought goods arrival as soon as possible.
I could buy what was sold out at the official online shop at SSENSE.
I hope to further enhance the brand lineup.

Date of experience: November 11, 2017
Spain
1 review
0 helpful votes
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Great company
November 15, 2017

First time I used this webpage. Very happy with product, price and delivery.
Will use again and recommend.

Date of experience: November 11, 2017
Delaware
1 review
0 helpful votes
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It's amazing and very affordable
November 15, 2017

I loved how the delivery was really fast and quality was amazing. SSENSE always put new things on their website

Date of experience: November 11, 2017
California
1 review
0 helpful votes
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I am very indecisive, so even if I order something, I'm not sure it's the right choice until I try it on. I so appreciate that SSENSE understands this and makes returns so easy! I will absolutely shop here again!

Date of experience: November 11, 2017
Canada
1 review
0 helpful votes
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I love SSENSE
November 13, 2017

I've made 2 purchases on the site and both came earlier than expected and were processed very fast. I love this website

Date of experience: November 11, 2017
North Carolina
2 reviews
0 helpful votes
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Perfection
November 13, 2017

Authentic products, good amount of inventory, nice packing, and fast shipping. We needed to exchange for another size, no problem at all.

Date of experience: November 11, 2017
Slovakia
1 review
0 helpful votes
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Great experience
November 13, 2017

I was satisfied with the service and product and the packaging. The product was shipped fast and the delivery to Europe was smooth.

Date of experience: November 11, 2017
GB
1 review
0 helpful votes
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High quality, great look
November 13, 2017

These shoes scream quality as you would expect. Great, original look. Almost like Adidas Superstar/Stan Smith but with a chunkier sole? Feel much more sturdy and look much better. Really comfortable but the fit is large. I'm usually size 9-9.5, ordered a 9 and they're roomy length wise. Overall really pleased.

Date of experience: November 11, 2017
Switzerland
1 review
1 helpful vote
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Very great experience
November 13, 2017

Website looks very nice and classy. Placing an order was very easy. Package came quickly and in perfect condition. Very satisfied!

Date of experience: November 11, 2017
Australia
1 review
2 helpful votes
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Terrible experience
November 13, 2017

You made us pay $80+ for return. Never shopping here again. Terrible customer service. I've shared my opinion with an online group with 50k members that share the same thoughts. Perhaps time to rethink your strategies.

Date of experience: November 11, 2017
NL
1 review
0 helpful votes
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Excellent!
November 13, 2017

Excellent shopping experience! Very fast international shipment, well packed, item exactly is as described. Thank you!

Date of experience: November 11, 2017
Georgia
1 review
0 helpful votes
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Wide Variety. Speedy Delivery
November 13, 2017

My experience was great. Wide variety of brands and a speedy delivery. I wish to purchase more high fashion from this site in the near future.

Date of experience: November 10, 2017
TW
1 review
0 helpful votes
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Really inconvenient
November 13, 2017

Need more steps to finish my purchase
Especially call your bank... to get the 6 numbers...
This is very troublesome
Its never happened on other websites.
I shopped on your store twice.
At the first time, you said you need the 6 numbers, I thought it was because the first time!
Did not expect its everytime!
Really inconvenient

Date of experience: November 10, 2017
Australia
1 review
0 helpful votes
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Amazing quick delivery
November 13, 2017

Very easy transaction and amazing quick delivery. Very happy! Item exactly as described. Everything was quite seamless.

Date of experience: November 10, 2017
Canada
1 review
0 helpful votes
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Customer service
November 13, 2017

Very happy. Will definitely use again. Return policy very convenient and super user friendly and very fast delivery.

Date of experience: November 10, 2017
Michigan
1 review
0 helpful votes
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Overall good experience
November 13, 2017

Late confirmation email for shipping but actual shipping was very fast. Probably a mishap with ordering.

Date of experience: November 10, 2017
Washington
1 review
0 helpful votes
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I received size 71/2 men's. But I was able to return and receive a refund in a timely manner. Thanks. I liked all of my experience, except the part about the size. Thanks again.

Date of experience: November 10, 2017
Hong Kong
1 review
0 helpful votes
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The deliver is fast
November 13, 2017

The depatching time is fast and the packing of the product is protective so the product will not be broken during delivery

Date of experience: November 10, 2017
France
1 review
0 helpful votes
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The interior colour wasn't imagined
November 13, 2017

I personally don't like the golden color
The interior color of the leather bag that I ordered was gold
I felt a little unconfortable
But the overall representation is right

Date of experience: November 10, 2017

From the business

The two storey SSENSE boutique is located on the waterfront of Montreal? ۪s historic district at 90 St. Paul West. Boutique Hours: Monday 10 AM - 6 PM Tuesday 10 AM - 6 PM Wednesday 10 AM - 6 PM Thursday 10 AM - 9 PM Friday 10 AM - 9 PM Saturd...


ssense.com
Founded in 2003
Montreal, QC, Canada
+144
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