Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The overall reputation of the company is marred by significant customer dissatisfaction, primarily due to unreliable shipping and inadequate customer service. Many customers report delayed deliveries and unresponsive support, leading to frustrations with order cancellations and return processes. While some customers acknowledge the quality of products, these positives are overshadowed by negative experiences, including poor packaging and unprofessional interactions with customer service representatives. A common sentiment is a lack of accountability and transparency, prompting customers to question the company's reliability and consider alternative retailers for their luxury purchases.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Excellent selection
Will come back
Would love to see a display of customer appreciation on your part
Would love to get any news on holiday sales
I was glad I bought goods arrival as soon as possible.
I could buy what was sold out at the official online shop at SSENSE.
I hope to further enhance the brand lineup.
First time I used this webpage. Very happy with product, price and delivery.
Will use again and recommend.
I loved how the delivery was really fast and quality was amazing. SSENSE always put new things on their website
I am very indecisive, so even if I order something, I'm not sure it's the right choice until I try it on. I so appreciate that SSENSE understands this and makes returns so easy! I will absolutely shop here again!
I've made 2 purchases on the site and both came earlier than expected and were processed very fast. I love this website
Authentic products, good amount of inventory, nice packing, and fast shipping. We needed to exchange for another size, no problem at all.
I was satisfied with the service and product and the packaging. The product was shipped fast and the delivery to Europe was smooth.
These shoes scream quality as you would expect. Great, original look. Almost like Adidas Superstar/Stan Smith but with a chunkier sole? Feel much more sturdy and look much better. Really comfortable but the fit is large. I'm usually size 9-9.5, ordered a 9 and they're roomy length wise. Overall really pleased.
Website looks very nice and classy. Placing an order was very easy. Package came quickly and in perfect condition. Very satisfied!
You made us pay $80+ for return. Never shopping here again. Terrible customer service. I've shared my opinion with an online group with 50k members that share the same thoughts. Perhaps time to rethink your strategies.
Excellent shopping experience! Very fast international shipment, well packed, item exactly is as described. Thank you!
My experience was great. Wide variety of brands and a speedy delivery. I wish to purchase more high fashion from this site in the near future.
Need more steps to finish my purchase
Especially call your bank... to get the 6 numbers...
This is very troublesome
Its never happened on other websites.
I shopped on your store twice.
At the first time, you said you need the 6 numbers, I thought it was because the first time!
Did not expect its everytime!
Really inconvenient
Very easy transaction and amazing quick delivery. Very happy! Item exactly as described. Everything was quite seamless.
Very happy. Will definitely use again. Return policy very convenient and super user friendly and very fast delivery.
Late confirmation email for shipping but actual shipping was very fast. Probably a mishap with ordering.
I received size 71/2 men's. But I was able to return and receive a refund in a timely manner. Thanks. I liked all of my experience, except the part about the size. Thanks again.
The depatching time is fast and the packing of the product is protective so the product will not be broken during delivery
I personally don't like the golden color
The interior color of the leather bag that I ordered was gold
I felt a little unconfortable
But the overall representation is right
Answer: Hi Mary, as Esra mentioned, shipping usually takes 2-3 business days. Feel free to call our Customer Care if you have any other questions - we're here to help! #: 1-877-637-6002
Answer: Mostly yes but it may well be damaged or of a second hand/pre used quality
The two storey SSENSE boutique is located on the waterfront of Montreal? ۪s historic district at 90 St. Paul West. Boutique Hours: Monday 10 AM - 6 PM Tuesday 10 AM - 6 PM Wednesday 10 AM - 6 PM Thursday 10 AM - 9 PM Friday 10 AM - 9 PM Saturd...

