Spa BoutiqueReviews 110

I ordered and paid for some items on October 15,2014, and I have never received them. They do not respond to my e-mails, and now they are not taking any phone calls. They keep saying the same thing, that they are so busy with orders that they cannot take any phone calls. Buyer beware, this company does not deliver.

I was a long time customer with Spa Boutique until now. I will never order from them again. I placed my order mid September and received it today (December 12) LESS the promotional gift I wanted. They substituted for some other crap. I inquired about my order numerous times and was initially told - very curtly - that shipment took between 9 and 21 days. However, it's obvious that they had no intention of meeting the 21 day shipping window - so why not tell me that up front? Totally inept with managing customer expectation or customer experience. Shop elsewhere - it will save you time and money.

Do not order from them. They take your money and do not deliver. Their phones are out of service and no one answers email complaints. BEWARE
December 2014

Horrible horrible horrible! I have the same bad experience. I placed the ordered on October but still not receive any products that is $414. There's nobody answer the phone and no reply from e-mail. Very disappointed and now I have to call my credit card center for the dispute order. And why they still sent out this online promotion to the clients so that they can keep stealing other people money! That is not right! Actually, your company deserve "No Star"!

New store opening soon on West Hasting Street in Vancouver. (as per their website).

Meanwhile still waiting for refund.

Anybody else?

I ordered 150 dollars of product on September 27th and today is December 1st and I still have not received. I contacted the spa boutique October 28th and at first i got an email with a little bit of an attitude saying that they indicate 9-21 business days. I replied that it was 22 business days and then i got an apology saying it would be another 9- 21 business days. That was on October 28th. I have had no shipment and i live in the same city as the company. I have ordered from them for years without an issue. Something is not going well with this company and I fear i have lost my money. I receivved an email from the company today advertisiing cyber monday and free delivery and 15% off and when i called the number int he advertisement - it was "not in service".

Purchased July 15,214 and received half of my order, after several emails back and forth and every shipment/delivery promise broken. I couldn't do a charge back on my CC cause the time frame has been too long... now toll free numbers don't work and they are no longer responding to my email requests.
Just like everyone else I have been burned, Today the website is promoting a 20% black friday discount on everything!

Ordered something on July 19th and received most of it although it took forever to get here. Still missing a $16.00 item and they keep promising to send it but so far, nothing. Emails get the out of office reply and a phone call resulted in a full mailbox so I couldn't leave a message. I guess I'm lucky I only lost the $16.00.

I, too have been waiting for a refund that was promised in July. I think that I will spend the time equivalent of the money spreading the word about their dishonesty and inexcusable unresponsiveness. My order was placed in June and only after waiting a month and then emailing for a status was I advised that it could not be fulfilled and a refund was promised on July 22,2014. After allowing two or three cycles on my credit card, I sent a reminder email. I was copied in on an internal email to Ingrid or similar name to follow-up.

In response to my email of today, I received an out of office reply which stated that they had an unusually high volume of orders... incompetence, dishonesty it doesn't matter. I don't have my order or my money.

This is to let all the people out there who are waiting to get their products or refunds from Spa Boutique the true story.

This company has become bankrupt and no longer exists in the real world. It does however still exist in the virtual world and the owner is committing fraud by accepting your orders and taking your money with no ability to fill that order. Go to the police and let them know what has happened.

If you roll the dice and order from this company, make sure you know how long you have after an order to dispute charges with your credit card company. I bought four items from Spa Boutique and my order was shipped late, minus one of the items. Apparently it was on "backorder", but at no time was this ever reflected on the site, either before my order or after. I had to email them to find out what happened to the missing item. I was told I would receive a refund. I waited a week and received nothing. I politely emailed them several times over the course of the next month and a half, but never got my money back. With one day to spare, I was finally forced to file a chargeback with my credit card company. I got my money back from my credit card company (NOT Spa Boutique) the next day. I will never order from Spa Boutique again.

I also order from Spa Boutique on Sept. 22nd and still have not received my order ($172.00). I have tried numerous times to email them to no avail. I finally found a phone number that works: *******114 and left a message. The voice said that she was the owner but if enquiring about an online order to please email. Yeah, right! That doesn't do any good.
Terrible company and will never order from them again! I will be going through my credit card company to try and get my money back and also putting in a complaint with the BBB.

I'm reading these reviews with a sinking heart... I have ordered from this company for probably ten years and I can only think of twice that I was less than pleased. Until now. I placed a large order ($300) at the end of September, payment was processed immediately, and then nothing. Because of my long history of satisfactory experiences, it wasn't until I realized a month had gone by that I became alarmed. I have now been emailing for several weeks, and have requested my order be cancelled, but there has been no response. I guess I better contact my credit card provide to see what I can do...

Do NOT deal with this company. I wish I had read the reviews before ordering and paying for products that I never received. My money has not been refunded, in spite of repeated requests, and I am now working through my credit card dispute department. Very disappointing for a young Canadian company with so much press to display complete lack of integrity.

Terrible company. I have ordered previously with no problems. My last order was on 12 Sept 2014. $351.43 was posted to my credit card on the same day. I have sent 5 emails tried numerous times to call. Their phone is disconnected and they have the nerve to send me an email today for their Christmas sale! REALLY?

I don't know what is going on with them it has been way over 1 month since I ordered my last products - I did receive two emails stating that they had 10-20 business days to ship products - the last 3 emails that I sent - no response - I have been a loyal customer for at least 5 years and this is how they treat loyal customers - disgusting - especially if they are going bankrupt as the website is still up and running. I just want someone to get back to me on my inquiries.