Spa BoutiqueReviews 110

I had ordered from Spa Boutique over a year ago and had not had a problem receiving my order. As a result I failed to research them when I placed an order in January. What a terrible mistake! They charged me right away and I never received the ordered product. I contacted them by email and they never responded! I was lucky enough to contact my credit card company in the nick of time. They reversed the charge and launched an investigation. I encourage you all to do the same. Lesson learned: I will always check the reviews whenever I order online even if I have used the company before! Learn from my lesson!

Had a bad feeling about this when weeks went by and still no product. Came on here, which I should of done first. Right away called my Visa company... just found out they charged my visa twice and no product! They're website should be shut down, they should be shut down. Not even a way to get a hold of anyone there. No phone number, only automatic reply's to my e-mails. There should definitely be a zero star rating!

I placed an order in Dec 2014. After waiting for 2 months and sending numerous emails (with no response) and calling the phone # (which was disconnected) I finally received a notice stating that my products would be shipped. I had already lost hope and assumed I had lost my money in a scam. Today my products arrived completely damaged and frozen solid. This company is awful - they don't respond to emails. Do not order from this company.

I am getting the sinking feeling I have been ripped off by http://www.spaboutique.ca - particularly after reading the negative reviews here. I ordered over $300 worth of products from this company a full month ago. Now they are not contactable and my card was charged on the day of the order. They list my order as "processing". I am notifying the visa company to see if I can get a refund on my card as there is fraud insurance as an aspect of the service.

I am so frustrated. I ordered 130 dollars worth of pregnancy belly cream from them Dec 14. Never received anything and its February. They are shut down. And are still taking orders and charging credit cards. They dont ever reply to emails its always an automated reply... theyre phone nunber is disconnected... they just sent me an email this morning with a fake tracking number. That diesnt exist so i think my order is shipped. Im so fed up. I called my credit card company and explainedeverything. They credit my money and put a note and red flag just incase spaboutique tries to take the money again.
DO NOT ORDER FROM THEM!

Same experience... ordered, charged and NO product. I was a long time customer. Up until September they were terrific but now they don't respond to any emails. Lost $200.

Don't order from them! I report my case to BBB and this spa owner Nancy Mudford did reply and said the same things that according to their policy there's no refund but then she said the settlement will put through to my credit card anyway. However, I did not receive any money back. So, what is the point she said she will refund the money but not. I check her facebook and she look great and put up new look. How come she has money to make herself look good and not refund money to us. This company still sending automatic marketing e-mail to keep get more money from the other people but not sending the products. She need to stop what she is doing now.

DO NOT PURCHASE ANYTHING HERE!
SPA BOUTIQUE SCAM-- Spa Boutique is a SCAM! They charge your credit card and do not ship any product. They do not have a phone number. They do not respond to any emails. This is a SCAM SCAM SCAM!

DO NOT ORDER FROM HERE! I ordered $224 worth of products on October 24,2014. Never received anything. I tried emailing and calling, and never got a response back. I dont even receive the mass emails that others receive, giving updates on their supposedly order statuses! I contacted the Better Business Bureau and Spa Boutiques response was that they dont offer refunds, so I can not get my money back! WHAT? They havent even supplied the products, so how can my request to have my money taken from me be considered a refund? I CALL IT THEFT! The owners name is Nancy Mudford, if this will help anyone in getting anywhere with having their money returned to them. Count me in on any action that is taken against this sham of an operation!

DO NOT ORDER FROM THIS COMPANY. I placed an order in November 2014 and have never received the order or my money back. Sending emails doesn't work either. Poorest service i have ever had.

DO NOT ORDER FROM THIS COMPANY. They are having serious problems with their delivery of goods and have recently closed their store. I am still waiting for an order placed in November. Buyer beware.

This is one of the worst companies I have ever ordered from online. When I didn't receive my order I starting researching them and found this amazing article about how great they were in the Globe and Mail. They have grown to have 30 employees - what are they doing all day?
You place an order, you don't receive it, then you get emails about how they are filling the orders and then you get told NOT TO CONTACT them in the month of December. I have never experienced anything like this before - see ENMAT50 on Twitter

Terrible customer experience... placed order and had my credit card charged on Nov 22 2014 but did not receive any follow-up for 3 weeks as to the status of my order (no info on site saying products were out of stock etc. either), Received mass email stating that orders placed in November would be sent by December 11. Didn't happen. Have sent 6 emails to customer service with NO response at all. The company disconnected their phone and don't use social media so there is no way to get ahold of them. Have received several more mass emails stating they are sorry and hoping to get their shipments sent soon. Have never had this poor of an online shopping experience ever. DO NOT PURCHASE FROM THIS COMPANY - complete scam.

RUN!
Same stuff as below. Thank god my order was only $140. Previous orders have been more than that.
I think what has happened is that took our money when we ordered (which they are NOT supposed to do! They are supposed to charge your credit card ONLY when the product is shipped! Fraud # 1).
Then they kept you hoping that your order would arrive by putting notices up on their website that they can't get back to you because they were TOOO successful. So you gave them another couple of weeks.
Then you try to call them, and the site shows "our phones will be back up next week" when that notice has been there for how long?
Then you reallize you've been scammed, and by then it's too late to get your money back from PayPal.
And Spa boutique is laughing at all of our reviews.

Everyone who hasn't got your money back, let me know if we want to organize a class action suit and fry these criminals. If they are truly bankrupt, they need to take their site down! I can't believe that their site is still up and they are still taking people's money. In Vancouver!
Please call the police and take them down.

I placed an order on October 28,2014. It is now January 3,2015. After countless attempts to communicate with them I have yet to receive my order. Their phone number is out of service and they have an autoreply for any emails sent to them. THEY ARE A FRAUDULENT COMPANY! DO NOT ORDER FROM THEM! Just today I had my credit card company reverse the charges and I have also contacted the authorities. Who knows if any criminal action will be taken against them, but they need to be stopped. Just order your products from Amazon instead!

Placed an ordered with them on October 5,2014 - it is December 31,2014 and have neither received the product nor had a refund issued for over $300. Very poor service and they do not return emails or answer their phone as "they are too busy filling orders"- seriously. Will never use again - please be very careful when placing an order.

I am so annoyed right now. This company is a joke and I wish I googled and read reviews prior to ordering. I have ordered in the past with no issue; however, I ordered at the end of November and it still hasn't shipped. There is NO phone number and I have sent multiple emails with ZERO response. I am currently on hold to dispute the charges with my credit card company.

I ordered products worth $ 500.00 in September 2014 and its now December 2014 and nothing has been sent. After many phone calls and emails I submitted a complaint with the Better Bussiness Bureau this is what i got;

BBB Complaint Case# ******* (Ref#16-**************-9-500)

We regret to advise you that our effort to assist with the satisfactory resolution of your complaint has failed. We have not received the requested written response from the subject company. From this we must conclude that the company chooses not to cooperate with the BBB in this instance. In handling complaints involving non-accredited businesses, we rely on the voluntary cooperation of the business.

This complaint case has now been closed as a "no response" complaint in the company's file.
DO NOT ORDER!

Ordered $150 of products on Oct 16,2014 and credit card was charged almost immediately; it is now December 24,2014 and after multiple emails and phone calls, my products have NOT been shipped; I wish I had read all the other reviews before ordering and losing my money!