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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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No stress I completed my booking within 2 to 3 minutes with ease
I went your Canadian dollar web. Bought a fight ticket. And it was still in Canadian dollars amount when I paid by my Canadian credit card. But I got the bill from credit card charged me in USD dollars. And I had to pay extra about $100 Canadian more. It's not fair to me as a customer. I am not going to use your company anymore. Upset.
LOVE this Travel Agency! Good service and follow up. Best Price.
Too much info in the booking site and when its finally done you get to see that the price you contract its not the same you are charged. Dont know if this is because of the exchange rate or what it is... definetly dont like it.
Lets see what happens, as i said, it is first purchase for me, so its too early to tell.
That's great that give me more experience of travelling
They didnt respect the price and didnt let me boom and when i called they lied and said the flight is full which wasn't but the price became up, and later i booked another flight and they didnt send me the confirmation email and tried to make me pay more and when i started to fight they sent me the confirmation email
You publish and show the message "you can cancel your reservation within 24 hours" without any restriction notice anywhere. But it is not true
They should watch loop holes. We got good deal and easy trial. Now next to try at the airline support and assistance. Flight attendants, services and hassle free journeys.
It would be good to show the total price before we have to click Book. With all of the choices of services and add-ons, it is only right to show the customer what price they are booking at.
Buenos días realmente la experiencia fue mala mi tiquete valia 2.800.000 y me cobraron 3.900.000, porque por mi error separe sillas al llamar a que me hicieran la devolución dure 1 hora y 30 y el señor no entendía después llamo y al final me dijo que me devolvían lo de las sillas pero aun estoy sin la certeza de saber si si lo devuelven pues no recibí ningún correo con la certificación de esa devolución que tristeza
Buenos días realmente la experiencia fue mala mi tiquete valia 2.800.000 y me cobraron 3.900.000, porque por mi error separe sillas al llamar a que me hicieran la devolución dure 1 hora y 30 y el señor no entendía después llamo y al final me dijo que me devolvían lo de las sillas pero aun estoy sin la certeza de saber si si lo devuelven pues no recibí ningún correo con la certificación de esa devolución que tristeza
Very helpful company. No problems in booking and good communication.
The only thing is there's no details about the luggage. I didn't care this time because I only need a carryon but it should say the allowance at least like other websites.
The phone service was efficient and there were no annoying prompts or additional steps. Easy help and accurate information.
Great service the website was easy to use And I definitely would use this website and the service again in the future and I also would refer my friends and family to this service and the website
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members