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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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The only thing is there's no details about the luggage. I didn't care this time because I only need a carryon but it should say the allowance at least like other websites.
The phone service was efficient and there were no annoying prompts or additional steps. Easy help and accurate information.
Great service the website was easy to use And I definitely would use this website and the service again in the future and I also would refer my friends and family to this service and the website
They offered the best price and fast booking experience.
It was an experience that was ok and not great...because the price changed and i was asked to pay additional 100 dollars, but it was fixed and was not necessary. Thank you
The experience was a good experience with decent fares and ease of using the website. Thank you.
Compré mis tiquetes y nunca me llegaron, mi dinero se perdió casi 2.000 Dollares, por favor que las autoridades hagan algo con estos estafadores de internet
Different date selected than requested, then reservation just canceled because, after reservation confirmed "there were no seats available at that price." No recourse. Very rude customer service.
I had to cancel flexible ticket option which I click by mistake. So I called the number on the page. I waited less than a minute as it was promised. I was assured that it would be canceled and money would be refunded. Still waiting for returned money back on my card. Hoping that the refund will appear within few days.
I could find a fair ticket according to my budget.
When I saw the ticket was cheaper than other sites than I was little skeptical and thought it may be a scam site or may be like other site who advertise cheaper fare and when you ready to book fare will jump by few hundred bucks or like they will charge extra credit card fees, but I was wrong it was smooth experience. Received the confirmation email right away and ticket number and confirmation from airline in 5-6 hours. Also they called to see if I need any other services like hotel or car. It was pleasant experience.
I received the reservation information after about 8 hours, but that's just it. But great thank you
Llame para preguntar porque no me llegaba mi confirmación y una telefonista intentó extorsionarme
Smart Fares
The website is inaccurate, unorganized... and the customer service is very bad and unprofessional.
I used this site once for international trip, and because of its failure, some letters were deleted from my name, which caused me to lose my reservation and money. When I tried to contact them to help me, they did not interact in a professional manner and asked me to book again and pay again. So I contacted the airline company and the problem was solved directly with them as well. I later discovered that the duration of the trip I had booked appeared on their website as 33 hours, but in reality it was about 43 hours.
Conclusion, it is the worst website I have ever dealt with in my life.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members