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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Will not book through them again. Very rude! Spoke to two different people at different times and arise and poor English
Confianza y rapidez en gestionar el vuelo, el correo me llego inmediatamente
Good website to book flight and it was easy. The fare were a bargain and that's what I can afford
La verdad fue muy buena. Tenia un poco de temor porque no la conocia. Quiero decir que valio la pena. Son claros y cumplidos en sus comunicaciones. Volveria a comprar a traves de SmartFares sin problema.
Excellent customer service. My experience with them was good
I'm from Canada and recently booked a flight ticket through SmartFares via the Kayak Canada link. Initially, before proceeding with payment, the amount displayed was $497.51. However, upon checking my Visa debit statement after making the payment, I noticed that they had charged CAD $537.52. The confirmation email I received indicated a charge of USD$375, which wasn't mentioned anywhere on the payment page just before I completed the transaction. They only showed the amount as $497.51.
I felt embarrassed by this discrepancy. It seems they automatically converted USD to CAD during the payment process but failed to inform me beforehand that they would be charging in USD. I'm certain of this because I happened to take a screenshot just before making the payment.
It was a very easy choice. The lowest price and a very quick process yo buy
I have no complains. All was OK. Fue rápida la compra y estoy satisfecha con el servicio
Easy purchase through your website and good follow up from smart fares team.
Good prices and fast services for me to choose this flight experience.
I first tried 2 credit cards both from Maybank, on Amex one Master both got rejected.
After calling with the bank, they said it was not rejected from their system.
After trying a Visa card, it worked.
After payment the page was not scrollable so that the confirmation content was not really visible
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members