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Search cheap flights and cheap airline tickets for both domestic and international destinations. Call us toll free to book with lowest unpublished airfares.


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SmartFares Reviews Summary

SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 5 days

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8,593 reviews

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Colombia
1 review
0 helpful votes
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Reliable
March 26, 2026

I was able to get the flights I needed at the same price the search engine suggested. But I didn't know how to include a cargo suitcase

Date of experience: March 13, 2026
Panama
1 review
0 helpful votes
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Muy bien
March 26, 2026

Mi amiga me dice que eso servicio es muy bueno

Date of experience: March 16, 2026
1 review
0 helpful votes
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Satisfied Customer
March 26, 2026
Updated review

Very easy to navigate the website and great price on round trip flights for two adults. Will definitely consider booking with them again.

Date of experience: March 15, 2026

Check Flights and easy booking process!
March 22, 2026
Previous review

Check Flights and easy booking process!

Date of experience: March 11, 2026
DO
1 review
0 helpful votes
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Los mejores
March 24, 2026

Me encantó el servicio, la venta fue excelente y rápido

Date of experience: March 14, 2026
1 review
0 helpful votes
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Muy buena
March 23, 2026

Un pequeño datalle a mejorar que no el localizador de la aerolínea funcione mejor

Date of experience: March 13, 2026
1 review
0 helpful votes
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Hidden Fees
March 22, 2026

I knew I'd be charged extra for choosing seats. But after I booked the flight I received a poorly written email from Smartfares saying the seat prices were just an estimate and I owed additional money for the final prices. I wasn't sure if the email was a scam or not. After receiving repeated emails I told them to go ahead and take the additional money. No other booking site has ever done that to me. I verified my reservation and it seems to be okay. I won't use Smartfares again.

Date of experience: March 6, 2026
1 review
0 helpful votes
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Money Back
March 22, 2026

Customer service result was good over the phone was very obvious they wanted me off the phone quickly. It stinks that it takes 7 to 15 days for a refund

Date of experience: March 12, 2026
1 review
0 helpful votes
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Good Customer Servjce
March 22, 2026

Although I had some issues, customer service was able to help out and solve my problem easily. Lower rates than other websites.

Date of experience: March 11, 2026
Colorado
1 review
0 helpful votes
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Nickels and dimes
March 20, 2026

I haven't flown internationally for a while. The whole process seemed like an effort to squeeze as much possible money out of me as possible.

Date of experience: March 10, 2026
California
1 review
0 helpful votes
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Easy and fast
March 20, 2026

Very easy to book with and confirmation received quick after

Date of experience: March 9, 2026
Canada
1 review
0 helpful votes
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Best fares ever!
March 18, 2026

BEst fares ever. Lowest from all the wesbite. Also the fare is real, not like when you go to book, it disappears or errors out which is very common in other sites.

Date of experience: March 8, 2026
1 review
0 helpful votes
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Good service
March 18, 2026

I got the confirmation from the airline fairly quickly

Date of experience: March 7, 2026
Canada
1 review
0 helpful votes
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Soy mexicano
March 18, 2026

Eficas en su servicio y con toda seriedad
Muy puntual

Date of experience: March 7, 2026
Colorado
1 review
0 helpful votes
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Cool
March 17, 2026

Coolhjjjkkkkkhg. Juju bhhh hhjhjh jjhhhhh

Date of experience: March 7, 2026
Colombia
1 review
0 helpful votes
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Probando Smartfares
March 17, 2026
Updated review

Hasta ahora todo va bien, esperando el dia del vuelo

Date of experience: March 7, 2026

NICE, QUICK, SAFE
March 16, 2026
Previous review

NICE, QUICK, SAFE.

Date of experience: March 5, 2026
South Africa
1 review
0 helpful votes
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Booking
March 17, 2026
Updated review

I am just disappointed that I was charged extra for exchange rates. I would appreciate if that can be on your website so that consumers can have an option to decide to book through you or not

Date of experience: March 7, 2026

It's convenience and easy to use
March 16, 2026
Previous review

It's convenience and easy to use

Date of experience: March 5, 2026
1 review
0 helpful votes
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Nice
March 16, 2026

I like the website and how it is organized, however, on the other hand, the way the emails are sent is not very clear in my opinion.

Date of experience: March 6, 2026
1 review
0 helpful votes
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I had just book a air tickets for my family vacation. I will know if SmartFares is doing the job without any suprise accident e.g. luggages and or seats etc.

Date of experience: March 6, 2026
Colorado
1 review
0 helpful votes
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My child is a decorated Marine and is overseas and I decided to use Smart Fare for the first time to get him home quickly for a family emergency. I booked the flight and immediately got a confirmation number, and the funds were deducted from my account. At that point I booked the other flights to finish the travel. More than 24 hours after booking I get a surprise email from Smart Fare saying there was a problem with my flight and the cost went up, so they canceled my flight. Now my Marine is STRANDED in SPAIN. THIS IS UNACCEPTABLE AND IF THEY WOULD HAVE NOTIFIED ME WHEN THEY STOLE MY MONEY, I WOULD HAVE HAD ANOTHER CHANCE TO BOOK THE FLIGHT AND NOW IT IS SOLD OUT. DO NOT EVER USE THIS SITE. AFTER I REACHED OUT TO DISCUSS THE PROBLEM, THEY PUT ME ON HOLD FOR OVER 3 HOURS UNTIL I HUNG UP. I CAN'T BOOK ANOTHER FLIGHT BECAUSE THE FUNDS THEY TOOK ARE IN LIMBO FOR SEVERAL DAYS. THEY SHOULD BE REPORTED TO THE BBB. HORRIBLE AND SHADY COMPANY TO SAY THE LEAST.

Date of experience: March 5, 2026
1 review
0 helpful votes
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Mala información
March 15, 2026

Pesima me ofreció una cancelación flexible por ******* y después en la facturación me adicionaron casi un millon de pesos mas

Date of experience: March 5, 2026