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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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The agents that helped with my booking were very professional and helpful, considering that I don't fly that often and consider myself an internet illiterate and require a bit of patience.
Disappointed， When I purchase it show the price is 771 cad. But charge more then 800 cad from my account. I send email to claim. Nobody answer
Experience was smooth, and the customer service very patient and fast, only problem is that they required me a picture of my card front and back and my ID. I thought they was trying to scam me but not jajaj everything was really fast and I got my tickets very fast after the old verification
Gracia me fue fácil y rápido me enviaron la confirmación
Airlines code still are not provided
Seats in theory are booked, but is arriving e mail offering seats asking additional payment
La experiencia fue muy buena, precios buenos, compra fácil, respuesta en minutos.
La réservation s'est faite facilement et rapidement. Le processus était clair et j'ai reçu mes confirmations par courriel sans problème. Pour le moment, tout est conforme à ce qui était indiqué. Bonne expérience générale.
Todo ok, respondieron todas mis preguntas
PRIMERA VEZ QUE REALIZO UNA COMPRA POR ESTA PLATAFORMA, HASTA AHORA TODO BIEN
I originally got to the website by Google and got the price stated as a bit over 150.00$ then not even 40 minutes later when I went back to purchase it had increased to 190.00$ so that was a bit disappointing. Still bought it though.
En la hora de comprar mi viaje. Exelente
La verdad es que a través de kayak pude encontrar esta fabulosa opción, continuaré con la reseña cuando haya completado el viaje para dar los siguientes comentarios
It's good dabadi dabadabe dabadi dabada
My only concern during my journey with you was the hidden costs. Initially you show a price, and then during the purchasing process extra cost come up. This generates discontent. You have to show total price plus extra costs at the start to avoid unneccesary surprises.
Me gustó la atención muy rápidos y cordiales
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you for your review. We noticed your message and wanted to check in to see if there was any issue with your experience. We’ve reviewed our records and can confirm that your reservation is successfully confirmed.
If you have any concerns or need assistance with your booking, please don’t hesitate to contact us anytime. Our customer support team is available 24/7 and always happy to help.
Regards,
Smartfares