SmartFaresReviews 9,784

Excelente muy fácil y económico muy buena aplicación

I had a truly terrible experience with SmartFares.com this morning and would never recommend them to anyone.
I booked a flight from Casablanca (CMN) to Doha (DOH) with an infant. The itinerary was operated by Qatar Airways, but it routed via Malaga (AGP), Spain: first Casablanca to Malaga on Royal Air Maroc, then Malaga to Doha on Qatar Airways. The layover in Malaga was less than 3 hours.
I have a valid Qatar residency permit (Qatar ID), and my final destination is Qatar. The drive from my hometown to Casablanca airport is about 4 hours, so I planned everything carefully.
When I reached the boarding counter at Casablanca airport, the staff refused to let us board. They said I needed a valid Schengen/Spain transit visa to transit through Malaga airport, even for a short layover in the international zone.
I was never informed about this requirement — not during booking on SmartFares.com, not in any confirmation email, and not by Qatar Airways or SmartFares teams afterward. No warning, no heads-up about transit rules for Spain.
My entire schedule is now ruined, my infant and I are stuck, and SmartFares has denied any refund or help. They are not communicating properly or taking responsibility for not disclosing critical travel information.
This is unacceptable, especially when traveling with a small child. The lack of transparency and poor customer service spoiled our trip completely.
I strongly advise everyone to avoid SmartFares.com. Choose a more flexible, reliable, and communicative travel agent or book directly with the airline. They may offer cheap fares, but the hidden issues and zero support make it not worth the risk.

This is the first time I've booked a flight through this app, and it offered a better price. The process was quick, and I received the confirmation email promptly. I then verified the booking on the airline's website, and everything was in order. I felt secure.

My last name did not fully get written into the reservation and I was told I would be charged an extra 120 dollars to fix that. I was not pleased with that decision and was able to get it fixed in the end without a charge. I think it's a shame that I couldn't fix my own name on my reservation without being charged over 100 dollars to do so.

I was forwarded to SmartFares by way of Google Flights. I was happy to see the great options and rates. Website was easy to use. I recommend.

I couldn't check my booking before I made the reservation, I didn't agree to pay and told that if the reservation has been done I cannot change anything, without a fee, not even after one minute. I have been charged $75 for changing the time for return. There are not good time options, only very early or very late in the day. I will never book with this site again.

I accidentally double booked my flight. Within minutes of noticing I immediately contacted customer support. Got connected with somebody within 45 seconds, I kid you not. They were able to cancel the booking lickety split and I should be receiving my refund by Monday. I'm happy. Thank you.

I had an issue with the booking of my flight where the price shown on their website during the transaction and the one that was charged on my card was different (not just a USD to CAD change issue).
The customer support service was prompt to call me and were very understanding following the show of proof (screen capture). Issue got resolved quite promptly. Now I am quite reassured that everything will go smoothly as they will help with any issue along the way.
Those are big money amount so thanks for that.

Gik nemt - dog tog det tid, næsten 24 timer før jeg modtog den endelig bekræftelse

I booked a multi city trip, the site came back with a number of options I chose one and flights were confirmed by the variuos airlines within hours.

I went to Google flights and selected my round trip. The only option for booking split the departure and return flights into two separate bookings, requiring me to book my departure flight with SmartFares and my return flight directly with Southwest Airlines. I proceeded to book, and promptly received emails with booking and flight information. So far so good. I can't give more of a review because the flights haven't occured yet.

No manejo mucho el inglés, pero me fue rápido el proceso y comodo

Everytbign was smooth, got the ticket within the hour and customer service helped me cancel some trip inssurance I also added by accident.

Rented a car to pickup in Christchurch, NZ and dropoff in Queenstown, NZ. Very low price, wide choice of cars, and low price for full coverage insurance.