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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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It' was alright, I haven't get my tickets into and such but it's all good overall
When I booked, it said 24 hours free cancelation. So I had change of plant and then I call them and they said no that they will deduct a fee for cancelation and it haven't even been 10 hours since I booked. I had to call my bank and told them then. When I have the proof of their website, they refund me The whole amount. Watch out from this company.
Your service is great I will let all my friends and family
My experience has been very good so far and, whilst my interaction with SmartFares has been minimal, I have nothing to complain about. I ordered tickets for an international flight, and I got tickets. Just one thing that would be nice to see is some control over the currency that's displayed. This would be a nice addition. Thanks.
It was quick,and easy and good prices,secure and very precise all the steps neat.
Straight forward booking… no issues on the site. Got email confirmation a few minutes later.
Next day got ticket confirmation. Very good experience, recommend this company,.
I booked a flight online and was debited from my card, then i received email that airline haven't confirmed my flight. When i called I was informed i was refunded coz prices got high so therefore i didnt get the flight i needed
Didn't like the fact prices shows in CAD but I have been charged in USD. The confirmation page showed $373 CAD but I have been charged $399 in my credit card which shows descrpency. I called the agent and they told me because of USD to CAD conversion I had to pay extra fund. So unhappy about this policy and I am not sure if I choose this agent in the future.
I searched all the sites and smart fares had the best deal! Going forward, I will not be wasting time checking other websites, I will go directly to smart fares.
I loved booking my flight with you, however I was a bit upset that I bought the baggage package for $19 and didn't get check baggaged as expected, it wasn't clear to me if that extra included baggage or only baggage claim insurance.
Otherwise perfect, thank you very much
I wanted to rebook a ticket, I paid 50Euro extra for that.
First it is impossible to do it online only by phone on Foreign country that cost communication.
Second The person there told me that to rebook it cost me 175 Euro more due to taxes and so on, where as buying a new one way ticket cost 139 Euro.
I will make sure that everyone know about this
Extra fees were added without showing up on checkout page, customer service was promised to refund it but leaves a bad taste nonetheless
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members