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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Well, I was a bit frustrated because Customer Service told me that my reservation was put on-hold due to lack of tickets and Customer Service proposed me to by more expensive tickets which were available at that moment. Extra cost was about 40 USD. I didn`t accept this changes in fare and decided not to go ahead with SmartFares. Lately I received notification from my bank that the ticket cost was blocked on my account and I immediately contacted to Customer Service who told me that tickets issued and they told me that they are going to send it to my email. So, tomorrow I`m going to fly with this tickets hopefully)
Haven't taken ma flight yet but so far have been smooth and I have a good feeling with my flight ahead!
Thank You
Very easy fast and convenient and quick enough to get my confirmation and ticket as well
I have only received the booking info. Pls send me the ticket at the earliest
Not good I was charged $45 for seat selection which I did not requested please refund my $45
It was very smooth but the ticket is really expensive
Booking was confirmed in less than 24 hours. Price was not the best compared to other but not much
Very good, quick and easy to book a flight online with many options.
All is well so far and I hope the rest will be the same
Excellent service. The order was placed and at the best price at the time of the order.
I recommend to all.
Hi, the ticket was more expensive (I was charged more) than what I reserved on the website.
My experience with Smart fare was fast and easy...
The website was user friendly. Hoping for more good deals in the future travels.
La respuesta fue rápida a la consulta de mi viaje, la compra y la recepción de las respuestas a mis dudas también fue muy rápida y confiable.
I booked my flight tickets through SmartFares. After proceeding with the payment i realized that they didnt ask for my passport details. And i thought i got scammed. I received the tickets, but i ask SmartFares to give me refund and cancel the tickets. And they did! My refund came back after 7 business days. I red a lot of different reviews and I was afraid my money wont come back, but i just got it.
Although i would not book my tickets with SmartFares again
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members