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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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An agent called me after i booked my tickets to see if everything is ok to go ahead and issue the tickets. I told the agent that there is a mistake in the name of my son, so he did correct it for me. But when i received the confirmation tickets the name was still wrong. I called the 800 numbers and they wanted $750 more so they can fix it for me. I think the airline just want to scam money out of me.
Wonderful experience to book travel for the family
Everything seems to have worked out. This is my first time using this site to book a flight. I will wait for my trip to be ompleted before I make a recommendation.
Very good and easy. Definitely use it again. So far so good.
I need final information with the tickets purchased
Good price and good service fast confirmation. Smart fare choose too many choices to fit all customers
Gracias todo bien hasta ahorita solo que no sé mi número de asiento y equipaje permitido
Service was great, but took a while to confirm the flight.
I have received my Booking information just need the rest of the information
Ok no issue easy to book got conformation quickly the test will be if there is not issue in another country
Sometimes there is issues with these online bookings will report how it works out
Fantástico, es un decir. Recorrí innumerables páginas y las opciones era caras y con más horas de espera entre vuelos.
Sinceramente agradecido por eficiencia y el súper precio.
Your feedback is greatly appreciated, and will be used to better inform and assist future SmartFares customers.
I havent receive yet de airline confirmation, my card has been decline, i theres no communication
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members