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SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Felt like it was easy to get my tickets. Not to hard to navigate
My experience is based done how I managed to book with you people without any delay, no stress, and within a short period of time, I received my confirmation ticket, am super happy with that
Everything is very comfortable and very good
Very fast thanks to the staff
I have purchased air tickets from SmartFares a few times and always been happy with convenient and easy booking. Never had a problem.
Most importantly, I have chosen SmartFares because it offered the lowest price for the flight I needed.
Good experience. Very easy to make the booking and good prices
I have troubles to book my tickets, but Elmer helped me to solve the problems and helped me booking the tickets, I am very appreciate it.
Excelente, rápido, sencillo, confiable, respetuoso, fácil de encontrar
I surprised when booking done, paid the airfare that mean complete.
But next day, email cancel and customer service ask to pay more to get ticket issue.
Two times we receive one call of one of the Service people changing the original terms! And we finally decide to kept the service because we alreary set diferent tours and hotels reservations considering our previus booking flight whit the company! At the end we paid $300 over the first price!
Excellent job done. There was no option to book checkout luggage and seat selection. I called you I was asked 345 GBP. I booked with airlines for 115 GBP.
FACIL Y RAPIDO, CON MUCHO ENTENDIMIENTO, ES DINAMICO Y MUY PRACTICO DE RESERVAR
Answer: Smartfares! They will offer a deeply discounted airfare and send you a confirmation number to your email. The next day you will receive an email to call them immediately because they were unable to confirm your flight. When you call them back, they will try to sell you another flight at a much higher price. SCAM SCAM AVOID!
Answer: I could no agree more. They are also very rude. Did not received my confirmation until a day before departure and I had to call them to get it. When I asked how to check in as they booked me with 2 different airlines they responded can you read?
Answer: Dear Customer, Thank you for reaching out to us! We are an IATA-certified travel agency and would be happy to assist you. You can either call or email us at [email protected], or use this link https://shorturl.at/JmPfK to chat directly with one of our customer support experts, who will be ready to assist you with your booking. We look forward to helping you! Regards, Team Smartfares
Answer: For assistance with this, you can visit our website Smartfares.com and use the chat box to speak with one of our executives. They'll be able to provide you with the necessary information and guide you to a secure payment link. Team - Smartfares
Answer: Yes. They stated because of flight increase they canceled my flights. Then they wanted me to pay a balance of what the new increase was. So disappointing. I paid for four fares. They took the funds from the bank n then canceled my flights.

