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SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
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Easy and expensive •********************************************************************£££
Fast and easy. Hope I will not have problems with check in, etc. as well.
*******278.
I call this Numbers many time to request a refund about the charge of seating fee. They did not help me. They just hang up with out any reason.
Easy as 1 2 3! I love how easy it was to book a ticket and how quick they responded with my ticket information.
We did get a callback about change in rates and over-booked flights, but they redeemed themselves by following up finding us a similar flight. It's not easy finding affordable flights during peak season so grateful for good communication and follow-up:-)
Very fast and I got the tickets in the cheapest price
Easy to navigate and easy to book. ---------------------------------------
Great job! Easy to use and effective. Thanks for the experience.
I went with smartfares because the price for the ticket was the lowest I could find (even the airline website was a bit more expensive). Only downside, I got a call next morning trying to sell me the insurance coverage for additional $40, the person on the phone gave me false information and I ended up buying it, but after reviewing the documents sent to me it turned out that the coverage is not what the person claimed to be and I canceled (they give you 10 days to review and cancel the insurance). Turns out my credit card already provides the same coverage.
Great service. Good company. Nice website. Easy to use. Can't wait for my trip!
Muy buena facil y sencilla me gusta la experiencia que he tenido con la aerolinea
I have been looking a great quote for an airline ticket and was happy that smart fares had me covered.
Find tickets and buy no hassle no problem quick search on fares and customer friendly.
Answer: Smartfares! They will offer a deeply discounted airfare and send you a confirmation number to your email. The next day you will receive an email to call them immediately because they were unable to confirm your flight. When you call them back, they will try to sell you another flight at a much higher price. SCAM SCAM AVOID!
Answer: I could no agree more. They are also very rude. Did not received my confirmation until a day before departure and I had to call them to get it. When I asked how to check in as they booked me with 2 different airlines they responded can you read?
Answer: Dear Customer, Thank you for reaching out to us! We are an IATA-certified travel agency and would be happy to assist you. You can either call or email us at [email protected], or use this link https://shorturl.at/JmPfK to chat directly with one of our customer support experts, who will be ready to assist you with your booking. We look forward to helping you! Regards, Team Smartfares
Answer: For assistance with this, you can visit our website Smartfares.com and use the chat box to speak with one of our executives. They'll be able to provide you with the necessary information and guide you to a secure payment link. Team - Smartfares
Answer: Yes. They stated because of flight increase they canceled my flights. Then they wanted me to pay a balance of what the new increase was. So disappointing. I paid for four fares. They took the funds from the bank n then canceled my flights.

