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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Fast booking process. Reliable page. No hidden charges.
The booking went smooth, but when you try to open the website of smart Fares 404 error appears.
Also later I found the confirmation in the junk mail with the same problem with the website
It was a little hard finding a cheap price for a flight but I was able to find it and it was quick and easy
Nice and fast response, i reached customer service over online chat.
En ce moment tout c'est
Bien passé et j ai payé moins cher…j'espère que j'aurai aucun problème
De momento todo ok, pero los mails de confirmación, etc, me llegaron en inglés,un poco confuso
Todo bien con la compra, llego confirmacion y datos de la agencia
Thanks You. Gracias por su colaboración por haberme apoyado en mi reserva
I received my confirmation, thanks. I was charged a fee which i did not ask for, and sent an email about it but no response. I dont want to do anything else on this matter, because i dont want my ticket to be cancelled.
I hope in the future this wont happen again unless i authorize extra fees. Thanks
Maybe this was my fault but if you don't confirm you got your itinerary/ booking info they'll cancel your flight a day before but they do send emails out i just didn't see them until last minute
I booked through SmartFares via the Kayak.com website and after having a relationship ending experience with Expedia.
I first used Expedia as I always do to book this travel but I could not complete my booking on that site and when I called Expedia, the rep simply said to call the airline as there were no more seats available. To that statement I replied, "Why is Expedia listing flight options when there are no seats available?"
To make matters worse, if that was even possible, there were no other available flight options I needed on the Expedia website.
Upon going to kayak.com, I found a substantial number of suitable flights options, the booking proceeded painlessly, and the cost was less than the prices posted on Expedia.
The case for never using Expedia again is clear. I am very thankful for finding a much better booking option.
Fast and easy to get booked and they always get you updated on your reservation
Very good so far, never travelled with Turkish Airlines so fingers crossed, all will be impressive.
Not a lot of info on what is included in the flight, e.g. food and beverages, very important to know on long haul flights, otherwise people will plan to take sandwiches onboard that may not be necessary.
I had to ring the airline for confirmation which they have assured me that all is included in the price of the flights.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members