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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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My flight has been cancelled and they didn't refund my money. The customer service disconnected my call 2 times. Dont book any flights with this company
Cheap flight to europe. East to figure out and provides options for baggage etc.
Website doesnot indicate that thr 24 hr free cancellation is only for US customers. This is misleading for others outside US
Was not happy about not being able to pay in my local cuurency. But other than this, transaction seems to have gone smoothly.
Smart fares is a great way to use to travel thank you.
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Thumbs up would book again. It was a simple process
It was easy reading the plane ticket information and to be able to decide which is the best flight for me; which is very important to customers!
Very good the the representative that I spoke with help me with everything that I needed and the reservation came the very next day to my time thank you
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members