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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Bought tickets to Colombia on spirit for decent price but of course later I found out I had to pay for my carry on, besides that not too bad
Nice experience, easy use, good prices, quick confirmation
The price we had to pay was the fairest with you all. Thank you so much.
I booked the tickets over your website. After making the payment, I didn't received the tickets. Instead, I received an email asking me to confirm obtaining the tickets. I contacted the customer support and asked to check it. After a long discussion, turned out, the tickets were not purchased and a new price is more than $80 higher. I had to pay the difference and finally received the confirmation for the booking. Unlike other ticket provider services that give you a booking code and a nicely designed description of your trip, SmartFares' email with the confirmation contained a link to a website where I could find the booking codes (for some reason, on the website it's called "ticket no." which was also confusing). At the end of it all, I haven't even received any voucher for this experience which was another disappointment for me
Good with the one exception that none of the documents list the airline company reserved?
Hard to find a direct flights into a lot of the air terminals and with covid still going on like a direct flight if we can find one did thru you an a excellent one at that Thanks
I booked a flight on SmartFares, I was told that I couldnt check in, because the travel agent cancelled my flight. SmartFares never informed me about this cancelation. I m waiting to find out if I get a refund at all.
It was easy to book this flight. Confirmation and follow-up information was timely and appreciated.
Fue lo más económico que encontré aunque no me ha llegado la confirmación ditecta de Latam.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members