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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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No me mandaron la confirmación de la compra y no el número de reserva no aparece en la aerolínea
I am very happy to choose Smart Fares. They helped me to get flight tickets with affordable prices. Thanks
I had a good experience with SmartFares.
Thank you very much for the service
Me llego la reserva, todo bien
Pero luego me la cancelaron sin aviso
I compared multiple travel websites and landed the best price on SmartFares. The confirmation came within 24 hrs and was as advertised. I am pleased.
I booked a flight to Morocco and got some issue when entering the birth year of my daughter (the system does not understand whether she is a child or a teenager). I gave a call to Smartfares and got the answer right away to resolve the problem, everything was very quick with the agents so responsive. I received the ticket the day after. This is my best online booking experience ever.
Bunch of scammers!
They will call you to ask for more money after you book your flight.
I haven't received my money after they cancelled my flight
Could not locate my travel documents and he assisted me in locating them.
Easy to book cheap price. Nothing much to complain about
Me gustaría mas información sobre si las maletas quedan registradas en el boleto
So easy to navigate and to fill out the required information. Fast and smooth process.
I haven't get my ticket so far so please issue my ticket as soon as possible
It was great easy to purchase I would recommend them to any one
Whenever I made different orders, they worked quickly according to my request.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members