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SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
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Quick, Fast and Cheap. They sent me a follow up to confirm my ticket. I didn't even remembered to check. Definitely appreciated that.
I just got pnr email. But I didn't get any pdf file for my ticket reservation.
The tickets where more than they were advertised. It was advertised 829$ canadian but i was charged 937.75$ canadian
Couldn't ask for better experience. Except for having to write 50 letters or more to get off this page.
I hope I will not get cheated by SmartFares this times. Thank you.
ALL OK BUT YOU ARE CHARGING TO "CHOOSE A SEAT AT THE BUSINESS CLASS! AND YOU DON'T PERMIT ME TO CHOOSE MY SEAT. I WOULD PREFER THE OPTION OF EXACT SEAT SELECTION. WE ARE TRAVELING WITH A GROUP OF FRIENDS AND WOULD LIKE TO CHOOSE MY SEAT AND NOT APPROX A FRONT OR MID SEAT. I WOULD LIKE TO KNOW WHY YOU CHARGE THE BUSINESS CLASS SEAT? ARE ALL THE SAME. HOW CAN I CONTACT YOU BY PHONE OR BY EMAIL AND MAKE THE EXACT SEAT RESERVATION. PLEASE CONTACT ME ASAP. I'M REALLY UPSET WITH THAT
Very good experience. Good customer service. I recommend this website.
I received the confirmation soon after booking. And the second e- mail with tickets numbers I received same day.
Thanks. Will be use this service in future.
Recibi la información de la reserva pero sigo con la inseguridad que el pago se realizó correctamente
Quiero lo antes posible confirmar que todo salió bien y sigo a la espera de la confirmación
I use this site for the first time. For now everything is fine. And I hope to not have problems with my journey
Website was easy to navigate and great prices, customer service representative was knowledgeable about the fares and was very professional
Very nice and easy, no hassle at all. Try them out you won't regret it
Nono no no no no no no no no no no no no no no no no
Good experience always booking through your site. I will tell my friends to book through smartfares also
Answer: Smartfares! They will offer a deeply discounted airfare and send you a confirmation number to your email. The next day you will receive an email to call them immediately because they were unable to confirm your flight. When you call them back, they will try to sell you another flight at a much higher price. SCAM SCAM AVOID!
Answer: I could no agree more. They are also very rude. Did not received my confirmation until a day before departure and I had to call them to get it. When I asked how to check in as they booked me with 2 different airlines they responded can you read?
Answer: Dear Customer, Thank you for reaching out to us! We are an IATA-certified travel agency and would be happy to assist you. You can either call or email us at [email protected], or use this link https://shorturl.at/JmPfK to chat directly with one of our customer support experts, who will be ready to assist you with your booking. We look forward to helping you! Regards, Team Smartfares
Answer: For assistance with this, you can visit our website Smartfares.com and use the chat box to speak with one of our executives. They'll be able to provide you with the necessary information and guide you to a secure payment link. Team - Smartfares
Answer: Yes. They stated because of flight increase they canceled my flights. Then they wanted me to pay a balance of what the new increase was. So disappointing. I paid for four fares. They took the funds from the bank n then canceled my flights.

