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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Quick, Fast and Cheap. They sent me a follow up to confirm my ticket. I didn't even remembered to check. Definitely appreciated that.
I just got pnr email. But I didn't get any pdf file for my ticket reservation.
The tickets where more than they were advertised. It was advertised 829$ canadian but i was charged 937.75$ canadian
Couldn't ask for better experience. Except for having to write 50 letters or more to get off this page.
I hope I will not get cheated by SmartFares this times. Thank you.
ALL OK BUT YOU ARE CHARGING TO "CHOOSE A SEAT AT THE BUSINESS CLASS! AND YOU DON'T PERMIT ME TO CHOOSE MY SEAT. I WOULD PREFER THE OPTION OF EXACT SEAT SELECTION. WE ARE TRAVELING WITH A GROUP OF FRIENDS AND WOULD LIKE TO CHOOSE MY SEAT AND NOT APPROX A FRONT OR MID SEAT. I WOULD LIKE TO KNOW WHY YOU CHARGE THE BUSINESS CLASS SEAT? ARE ALL THE SAME. HOW CAN I CONTACT YOU BY PHONE OR BY EMAIL AND MAKE THE EXACT SEAT RESERVATION. PLEASE CONTACT ME ASAP. I'M REALLY UPSET WITH THAT
Very good experience. Good customer service. I recommend this website.
I received the confirmation soon after booking. And the second e- mail with tickets numbers I received same day.
Thanks. Will be use this service in future.
Recibi la información de la reserva pero sigo con la inseguridad que el pago se realizó correctamente
Quiero lo antes posible confirmar que todo salió bien y sigo a la espera de la confirmación
I use this site for the first time. For now everything is fine. And I hope to not have problems with my journey
Website was easy to navigate and great prices, customer service representative was knowledgeable about the fares and was very professional
Very nice and easy, no hassle at all. Try them out you won't regret it
Nono no no no no no no no no no no no no no no no no
Good experience always booking through your site. I will tell my friends to book through smartfares also
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members