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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Good very good very very good night love you guys love love you
Seat selection fee was not clearly labeled next to the options.
Very practical and convenient. Thank you for the experience and follow up
Very convenient but I got confused a bit due to random charge and receiving an email to confirm. Looks all good now but I thought it was a scam for a second.
The Experience was great, I can't complain until now
Very smooth, very efficient.Im probably a bit older than the average customer,and not very savvy on matters online. I had to do the booking ( quickly followed by a change that I had to make)on the phone, and was very pleased and a little surprised how smoothly it all went. A fella named Huxley(if I've got the spelling right) was extremely helpful.
I paid to choose my seat but was never given an option
Really good but it took time to get my ticket flight
I was send from Skyscanner and it was easy, fast and it has the cheapest price
No issues with purchase. Easy site to use. Will use again
It was quick and convenient thanks. How would you do this I would use this for my future flights. I would recommend to a friend
Overall, very satisfied with the experience. Only criticism is that I could not find information on the cost of the various seating options. I chose isle and adjacent seating only to learn after the fact that my choice cost $40.
No issues.pleassnt experience in making and finding low cost air fare with established air line
Not all the links in the confirmation worked. Can't get seat information.
Excellent customer service! The agent that helped me, gave me a respectful and professional attention.
It's been satisfactory. I'll be more qualified to judge after my trip.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members