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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Easy to understand the way the flight information is presented. No issues.
Easy to navigate the website and book my flight. Overall, I am pleased at this point.
A bit confusing all the things you need to accept or decline
This was my first booking your SmartFares and it was seemless and enjoyable booking and very user friendly
Great price for round tickets, fast service.
The only thing is, I paid for one piece of checked luggage and it does not appear on the airline system yet, I will talk to costumer service about this matter.
Quick, easy to use platform with adequate flight schedules.
Thanks guys
I was concerned about using this site since it didn't have a lot of stars, but idk why. I got the best price and the whole process was straightforward and easy
Service was fine. Took several hours to recove a confirmation so do not recommend if booking a last min ticket but otherwise no issues
I got charged $120 to be able to choose my seats then to find out Smartfares kept the money and the airline didnt receive a seat option for me. So i have to pay extra money to sit next to my husband. Last time i will use Smartfares to purchase a flight ticket.
Me llamaron telefónicamente para evitar fraudes.Estoy agradecida
Facilite de réservation, vraiment pas compliqué. Rapidité pour recevoir les informations
I haven't been allowed to pick my seats and paid $19 extra to do so. The link doesn't work on the issued confirmation. PLEASE ADVISE ASAP. There were many isle seats available at time of purchase. You shouldn't advertise ability to pick your seat, if you can't do so at purchase, or evidently after. Please advise.
Confirmation came on the same day I made the booking
I have my booking and itinerary and am ready to travel!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members